Software Comparison
UserVoice vs LiveHelpNow

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Listed in : Live Chat

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer... Learn More


Listed in : Live Chat

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understa... Learn More

Pricing Starting From

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Free Plan

screenshot for LiveHelpNow

LiveHelpNow

Live Chat

No Pricing Available yet.

Available Features

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Custom design (HTML & CSS)

Private forums

Custom TOS

Onboarding support

Feedback forums

Support tickets

Knowledge base

screenshot for LiveHelpNow

LiveHelpNow

Live Chat
  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • Free Trial Availability

    screenshot for LiveHelpNow

    UserVoice

    Help Desk and Ticket Management
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    No Free Trial Available.

    Most Favorable User Review

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    User review from
    9
    anchal jain
    Oct 22, 2015

    UserVoice is one of the best customer support solutions present today. The interface is pretty simple and convenient to use for the agents, and UserVoice is accessible from almost all the platforms and devices. One can create a feedback forum where customers can come and submit their feedback about product and customer service and can receive updates about the new developments.

    Pros :

    • The best part of UserVoice is that one can set up various rules to define which incoming tickets should be automatically directed to which agent or team.
    • There is a separate place to set up template responses so that the response is quicker to the customers. The reports provide a lot of insights about your team and the product.
    • The customers get a lot of personalized experience by communicating with real people via emails rather than just responding to a ticket.
    • Another wonderful tool in Instant Answers which suggest users relevant articles from the knowledge base and feedback forum in order to resolve their issue before they reach out to a customer service agent.
    • One can determine which articles were most helpful to the users, how many suggestions were accessed by the users and finally how many tickets were not opened due to Instant Answers.
    • UserVoice can easily be integrated with various Social media management, CRM and VoIP solutions so that one can have a complete history of interactions with the customer.

    Cons :

    • UserVoice does not have the capability to integrate Facebook and Twitter feeds within the core application.
    • One can use other social media management solutions like SproutSocial and Hootsuite and integrate these with UserVoice, but UserVoice alone does not allow customers to create tickets through social media platforms.
    • There is no way to detect duplicate tickets raised by the same customer from different platforms and tickets can’t even be assigned to groups in case different departments are involved.

    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    No favorable user review available yet for LiveHelpNow.

    Most Favorable Critic Review

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    75
    Chase Clemons , supportops

    Monday 10 June 2013

    When it comes to supporting customers, it’s all about communication. UserVoice’s support app makes that communication clear and easy.

    More about UserVoice
    View all the UserVoice Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    90
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews

    Most Unfavorable Critic Review

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    40
    Jessica Yazbek , GetApp

    Monday 16 March 2015

    More about UserVoice
    View all the UserVoice Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews

    Demo Video

    screenshot for UserVoice

    UserVoice Demo Video

    Help Desk and Ticket Management
    screenshot for LiveHelpNow

    LiveHelpNow Demo Video

    Live Chat

    Screenshots

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    Screenshot for UserVoice 6 screenshots available

    Typical Customer

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    • Business
    • Personal Use
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • N/A

    Supported Devices

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    Supported Languages

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • English

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