Software Comparison
UserVoice vs Freshdesk

Save time and effort by comparing these leading Help Desk and Ticket Management software.
Quickly access the latest reviews to read actual user opinions and ratings. Get amazing coupons and discounts, access Free Demos or Trials immediately.



Listed in : Help Desk and Ticket Management

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer... Learn More


Listed in : Help Desk and Ticket Management

Freshdesk is a cloud-based helpdesk solution that provides everything a business needs to offer; unmatched support and a great product.Freshdesk bring... Learn More

Free Trial

Pricing Starting From

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Free Plan

screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management

Free Plan

Available Features

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Custom design (HTML & CSS)

Private forums

Custom TOS

Onboarding support

Feedback forums

Support tickets

Knowledge base

screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management

IP Whitelisting

Custom Email Servers

Advanced Phone Channel

Free Trial Availability

screenshot for Freshdesk

UserVoice

Help Desk and Ticket Management
screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management
Free Trial Available

Most Favorable User Review

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
User review from
9
anchal jain
Oct 22, 2015

UserVoice is one of the best customer support solutions present today. The interface is pretty simple and convenient to use for the agents, and UserVoice is accessible from almost all the platforms and devices. One can create a feedback forum where customers can come and submit their feedback about product and customer service and can receive updates about the new developments.

Pros :

  • The best part of UserVoice is that one can set up various rules to define which incoming tickets should be automatically directed to which agent or team.
  • There is a separate place to set up template responses so that the response is quicker to the customers. The reports provide a lot of insights about your team and the product.
  • The customers get a lot of personalized experience by communicating with real people via emails rather than just responding to a ticket.
  • Another wonderful tool in Instant Answers which suggest users relevant articles from the knowledge base and feedback forum in order to resolve their issue before they reach out to a customer service agent.
  • One can determine which articles were most helpful to the users, how many suggestions were accessed by the users and finally how many tickets were not opened due to Instant Answers.
  • UserVoice can easily be integrated with various Social media management, CRM and VoIP solutions so that one can have a complete history of interactions with the customer.

Cons :

  • UserVoice does not have the capability to integrate Facebook and Twitter feeds within the core application.
  • One can use other social media management solutions like SproutSocial and Hootsuite and integrate these with UserVoice, but UserVoice alone does not allow customers to create tickets through social media platforms.
  • There is no way to detect duplicate tickets raised by the same customer from different platforms and tickets can’t even be assigned to groups in case different departments are involved.

screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management

No favorable user review available yet for Freshdesk.

Most Favorable Critic Review

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
75
Chase Clemons , supportops

Monday 10 June 2013

When it comes to supporting customers, it’s all about communication. UserVoice’s support app makes that communication clear and easy.

More about UserVoice
View all the UserVoice Critic Reviews
screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management
75
Rakesh Sharma , GetApp Blog

Tuesday 09 April 2013

There are solutions in our ecosystem that we need to write about on a regular basis. Freshdesk is one of them. This is because the solution is rapidly introducing new features. Combined with Freshdesk’s existing functionality roster, these changes make an excellent solution even better. I recommend you check out these changes and give them a try!

More about Freshdesk
View all the Freshdesk Critic Reviews

Most Unfavorable Critic Review

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
40
Jessica Yazbek , GetApp

Monday 16 March 2015

More about UserVoice
View all the UserVoice Critic Reviews
screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management
40
jai vignesh , GetApp

Sunday 08 February 2015

Having all the options and access but its not user friendly when compared to other applications.

More about Freshdesk
View all the Freshdesk Critic Reviews

Demo Video

screenshot for UserVoice

UserVoice Demo Video

Help Desk and Ticket Management
screenshot for Freshdesk

Freshdesk Demo Video

Help Desk and Ticket Management

Screenshots

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
Screenshot for UserVoice 6 screenshots available
screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management
Screenshot for Freshdesk 4 screenshots available

Typical Customer

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
  • Business
  • Personal Use
screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management
  • Business

Supported Devices

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management

Supported Languages

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Japanese
  • Portuguese
  • Polish
  • Danish
  • Swedish

Free Download: Help Desk and Ticket Management Software Pricing Guide

Enter your email and press continue to start downloading.

Detailed comparison of the 10 best Help Desk and Ticket Management software!

One last step to begin your download:

Complete this brief form and we'll email you the PDF document.

Thank you for downloading the white paper..

The white paper has been sent to your email. You can also download it right now from this URL: