Software Comparison
UserVoice vs Desk.com vs Help Scout

Save time and effort by comparing these leading Help Desk and Ticket Management software.
Quickly access the latest reviews to read actual user opinions and ratings. Get amazing coupons and discounts, access Free Demos or Trials immediately.



Listed in : Help Desk and Ticket Management

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer... Learn More


Listed in : Help Desk and Ticket Management

Desk.com helps small organizations and developing support groups craft the Happiest Clients on Earth. Our all-in-one customer service application has ... Learn More


Listed in : Help Desk and Ticket Management

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized. Help Scout enables teams to de... Learn More

Pricing Starting From

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Free Plan

screenshot for Desk.com

Desk.com

Help Desk and Ticket Management

$ 35
For 1 Year / 1 user(s)

screenshot for Help Scout

Help Scout

Help Desk and Ticket Management

Free Plan

Available Features

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management

Custom design (HTML & CSS)

Private forums

Custom TOS

Onboarding support

Feedback forums

Support tickets

Knowledge base

screenshot for Desk.com

Desk.com

Help Desk and Ticket Management

Web and Email Case Capture

CTI Integration

AppExchange Integrations

Enterprise Analytics

Customizable Dashboards and Reports

Agent Console

API Integration

Visual Workflow

Call Scripting

Visual SLA Timeline

Service Entitlements

Custom App Development

Sandbox environment

Offline access

screenshot for Help Scout

Help Scout

Help Desk and Ticket Management

3 Users

1 Mailbox

Help Scout branded

Unlimited emails

Unlimited storage

Help Scout Apps

Friendly, free support

Free Trial Availability

screenshot for Help Scout

UserVoice

Help Desk and Ticket Management
screenshot for Help Scout

Desk.com

Help Desk and Ticket Management
screenshot for Help Scout

Help Scout

Help Desk and Ticket Management

Most Favorable User Review

screenshot for UserVoice

UserVoice

Help Desk and Ticket Management
User review from
9
anchal jain
Oct 22, 2015

UserVoice is one of the best customer support solutions present today. The interface is pretty simple and convenient to use for the agents, and UserVoice is accessible from almost all the platforms and devices. One can create a feedback forum where customers can come and submit their feedback about product and customer service and can receive updates about the new developments.

Pros :

  • The best part of UserVoice is that one can set up various rules to define which incoming tickets should be automatically directed to which agent or team.
  • There is a separate place to set up template responses so that the response is quicker to the customers. The reports provide a lot of insights about your team and the product.
  • The customers get a lot of personalized experience by communicating with real people via emails rather than just responding to a ticket.
  • Another wonderful tool in Instant Answers which suggest users relevant articles from the knowledge base and feedback forum in order to resolve their issue before they reach out to a customer service agent.
  • One can determine which articles were most helpful to the users, how many suggestions were accessed by the users and finally how many tickets were not opened due to Instant Answers.
  • UserVoice can easily be integrated with various Social media management, CRM and VoIP solutions so that one can have a complete history of interactions with the customer.

Cons :

  • UserVoice does not have the capability to integrate Facebook and Twitter feeds within the core application.
  • One can use other social media management solutions like SproutSocial and Hootsuite and integrate these with UserVoice, but UserVoice alone does not allow customers to create tickets through social media platforms.
  • There is no way to detect duplicate tickets raised by the same customer from different platforms and tickets can’t even be assigned to groups in case different departments are involved.

screenshot for Desk.com

Desk.com

Help Desk and Ticket Management
  • google user content
    8

    Anonymous

    Once you have it set up, Desk is a great software that has a lot of options. The customer support is also really good - people are very attentive and won't just treat you differently based on your number of licenses. They want you to adopt the product and succeed. My company used it mainly for a live chat on two different websites, but the main use case is for multiple support people and / or salespeople to have their tickets organized within an organization.

    Pros : Attentive, quick, and smart support, SFDC integration and Single Sign On, lots of features and customization available.Routing for different agents, a mobile app for salespeople or support people on the go. You get email notifications on case updates. You can also put different support people into groups so that issues get routed to the right team. The price of the software isn't unreasonable. Some of the tutorial videos are helpful.I would take them up on the free trial to make sure that you get a good sense of it before buying, and make sure you have all your key stakeholders / teams on board with their use cases.

    Cons : The Salesforceandgt;Desk integration is a bit polarizing if you want to have integration with both leads and contacts. You have to choose one and it can be a little confusing to set up.You'll probably need some phone support on this element. Having a Salesforce admin is helpful if you're doing the integration - they claim that it's a lot easier than it actually is. Make sure that you know your various use cases for the product in terms of what you will need. I found it weird that you can't answer a live chat within the mobile app. Customization of the look and feel is a little tougher but a web designer can help.

    • May 11, 2016
  • screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management

    No favorable user review available yet for Help Scout.

    Most Favorable Critic Review

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    75
    Chase Clemons , supportops

    Monday 10 June 2013

    When it comes to supporting customers, it’s all about communication. UserVoice’s support app makes that communication clear and easy.

    More about UserVoice
    View all the UserVoice Critic Reviews
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    75
    Anonymous contribution , Arkus Inc.

    Wednesday 31 December 1969

    If you are running a small service center that wants to support your customers via multiple channels I would recommend using Desk.com - or at least investigate it by setting up the first free user.

    More about Desk.com
    View all the Desk.com Critic Reviews
    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management
    100
    Brad McCarty , The Next Web

    Monday 15 April 2013

    I’ll be running Help Scout because I’ve seen it and I already know that it’s impressive. If you’re passionate about your customers, the ones who keep your business alive, then you should too.

    More about Help Scout
    View all the Help Scout Critic Reviews

    Most Unfavorable Critic Review

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    40
    Jessica Yazbek , GetApp

    Monday 16 March 2015

    More about UserVoice
    View all the UserVoice Critic Reviews
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    20
    Alice Siebert , GetApp

    Wednesday 23 December 2015

    More about Desk.com
    View all the Desk.com Critic Reviews
    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about Help Scout
    View all the Help Scout Critic Reviews

    Demo Video

    screenshot for UserVoice

    UserVoice Demo Video

    Help Desk and Ticket Management
    screenshot for Desk.com

    Desk.com Demo Video

    Help Desk and Ticket Management
    screenshot for Help Scout

    Help Scout Demo Video

    Help Desk and Ticket Management

    Screenshots

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    Screenshot for UserVoice 6 screenshots available
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    Screenshot for Desk.com 4 screenshots available
    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management
    Screenshot for Help Scout 4 screenshots available

    Typical Customer

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    • Business
    • Personal Use
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    • Business
    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management
    • Business
    • Personal Use

    Supported Devices

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management

    Supported Languages

    screenshot for UserVoice

    UserVoice

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish
    screenshot for Help Scout

    Help Scout

    Help Desk and Ticket Management
    • English

    Free Download: Help Desk and Ticket Management Software Pricing Guide

    Enter your email and press continue to start downloading.

    Detailed comparison of the 10 best Help Desk and Ticket Management software!

    One last step to begin your download:

    Complete this brief form and we'll email you the PDF document.

    Thank you for downloading the white paper..

    The white paper has been sent to your email. You can also download it right now from this URL: