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UserVoice

Logo for UserVoice

UserVoice Coupons, Reviews, Comparisons and Alternatives


About UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. UserVoice Full Service combines both the UserVoice Feedback and UserVoice Helpdesk.

Scale your support with a contact widget that drives self-service and gives you the context you need. It all starts with a simple text input. Users can reach you and get help immediately. No need to go to a customer portal or open an email composer. Before sending you their message UserVoice will auto-suggest knowledge base articles or feedback from other users to answer their question. Every message includes all the page, browser, app and user data you need to route and answer the question without a bunch of back and forth. In-app satisfaction surveys drive direct follow-ups with unhappy users before they churn as well as generate more tweets from your fans. UserVoice is built to go where your users are—in your web and mobile apps.
With just a few lines of code, you’ll be up and running. Increase your customer engagement, measure user satisfaction, and reduce support requests with our easy-to-embed widgets.

  • 86

    Score

    43 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features

  • Scale support with Instant Answers™
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Support Ticketing
  • Knowledge Base
  • Inspector™ - Know exactly who you're talking to
  • Instant Answers™ - Automated self-service of common question

Specifications

Supported languages
English, French, Spanish, Italian, German, Russian, Japanese, Arabic, Hebrew, Portuguese, Polish, Ukrainian, Danish, Norwegian, Swedish
Serviceable Area
Australia,  Canada,  China,  Germany,  India,  Japan,  United Kingdom,  United States
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Video Tutorials
Security and privacy
  • Encryption of data at rest
  • SSL for all pages in application domain
  • Multiple Location Data backup

Ratings Summary

Metric Score Rank
cloudswave Score
86
#8
Domain Authority 77
#8
Alexa Rank 3487
#6
Integration 56
#10
Security 79
#2
Support options 90
#2
Platforms 90
#2
Show / Hide category leader in Radar

UserVoice Demo Video

UserVoice Screenshots

Plans & Pricing

Standard

$20
for 1 Month / 1 user(s)

Features

  • Domain Aliasing
  • Enhanced Forums
  • Export to Excel
  • Saved Searches
  • Image UploadsFeedback forums
  • Support tickets
  • Knowledge base

Enhanced

$55
for 1 Month / 1 user(s)

Features

  • Single sign-on (SSO)
  • Unlimited forums
  • Unlimited custom fields
  • Ticket queues
  • Access controlsFeedback forums
  • Support tickets
  • Knowledge base

Pro

$95
for 1 Month / 1 user(s)

Features

  • Custom design (HTMLandCSS)
  • Private forums
  • Custom TOS
  • Onboarding supportFeedback forums
  • Support tickets
  • Knowledge base

Standard

$180
for 1 Year / 1 user(s)

Features

  • Domain Aliasing
  • Enhanced Forums
  • Export to Excel
  • Saved Searches
  • Image UploadsFeedback forums
  • Support tickets
  • Knowledge base

Enhanced

$540
for 1 Year / 1 user(s)

Features

  • Single sign-on (SSO)
  • Unlimited forums
  • Unlimited custom fields
  • Ticket queues
  • Access controlsFeedback forums
  • Support tickets
  • Knowledge base

Pro

$1020
for 1 Year / 1 user(s)

Features

  • Custom design (HTMLandCSS)
  • Private forums
  • Custom TOS
  • Onboarding supportFeedback forums
  • Support tickets
  • Knowledge base
View All

Critic Reviews

  • 86

    Cloudswave Score for UserVoice

    Rating based on 43 Critic Reviews

    30 Favorable reviews
    91 %
    2 Mixed reviews
    6 %
    1 unfavorable reviews
    3 %
  • Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool. We chose UserVoice, hands down. Why? UserVoice doesn't just fit the feature requirements of a customer service tool - it's obsessively focused on the customer experience, trying and succeeding at making the customer service experience BOTH efficient and easy for everyone involved. Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what? You've got a seriously badass (and affordable) resource for keeping your customers happy. I'm very proud of my time at UserVoice and will continue loyally using their tools for many years.

  • Ease-of-use

    It's easy to set up, easy for customers, and easy for my team.

    Functionality

    UserVoice does all the major things these tools need to do.

    Product Quality

    UserVoice's user experience is way better than any of the competition.

    Customer Support

    The customer service team is quick to respond and always friendly.

    Likes Best

    Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool. We chose UserVoice, hands down.

    Why? UserVoice doesn't just fit the feature requirements of a customer service tool; it's obsessively focused on the customer experience. They try and succeed at making the customer service experience both efficient and easy for everyone involved.

    On top of that, add an incredibly innovative feedback system that truly helps you prioritize what customers want. Then you've got a seriously awesome (and affordable) resource for keeping your customers happy.

    I'm very proud of my time at UserVoice and will continue loyally using their tools for many years.

    Likes Least

    They need a mobile version of the admin console. We need to be able to answer tickets via mobile.

    Recommendations

    Look at the feature set, but also look at what the user experience is like. You're shooting yourself in the foot if you let your customers have a bad experience when they're already upset.

  • When it comes to supporting customers, it’s all about communication. UserVoice’s support app makes that communication clear and easy.

View All

User Reviews


  • 1 In total

    5
    1
  • User review from

    anchal jain

    UserVoice is one of the best customer support solutions present today. The interface is pretty simple and convenient to use for the agents, and UserVoice is accessible from almost all the platforms and devices. One can create a feedback forum where customers can come and submit their feedback about product and customer service and can receive updates about the new developments.

    Pros :

    • The best part of UserVoice is that one can set up various rules to define which incoming tickets should be automatically directed to which agent or team.
    • There is a separate place to set up template responses so that the response is quicker to the customers. The reports provide a lot of insights about your team and the product.
    • The customers get a lot of personalized experience by communicating with real people via emails rather than just responding to a ticket.
    • Another wonderful tool in Instant Answers which suggest users relevant articles from the knowledge base and feedback forum in order to resolve their issue before they reach out to a customer service agent.
    • One can determine which articles were most helpful to the users, how many suggestions were accessed by the users and finally how many tickets were not opened due to Instant Answers.
    • UserVoice can easily be integrated with various Social media management, CRM and VoIP solutions so that one can have a complete history of interactions with the customer.

    Cons :

    • UserVoice does not have the capability to integrate Facebook and Twitter feeds within the core application.
    • One can use other social media management solutions like SproutSocial and Hootsuite and integrate these with UserVoice, but UserVoice alone does not allow customers to create tickets through social media platforms.
    • There is no way to detect duplicate tickets raised by the same customer from different platforms and tickets can’t even be assigned to groups in case different departments are involved.

    • October 22, 2015
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