Software Comparison
Freshdesk vs SmarterTrack

Save time and effort by comparing these leading Help Desk and Ticket Management software.
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Listed in : Help Desk and Ticket Management

Freshdesk is a cloud-based helpdesk solution that provides everything a business needs to offer; unmatched support and a great product.Freshdesk bring... Learn More

Free Trial

Listed in : Help Desk and Ticket Management

SmarterTrack is a powerful helpdesk built for tracking, managing, and reporting on customer service and communications, including sales opportunities ... Learn More

Pricing Starting From

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Freshdesk

Help Desk and Ticket Management

Free Plan

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SmarterTrack

Help Desk and Ticket Management

$ 20
For 1 Month / 1 user(s)

Available Features

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Freshdesk

Help Desk and Ticket Management

IP Whitelisting

Custom Email Servers

Advanced Phone Channel

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SmarterTrack

Help Desk and Ticket Management

A support ticket system

Online community

Live chat software

Knowledge base software

A self-service helpdesk portal

A fully integrated SIP-compliant softphone

Call logging and VoIP

Who's On visitor monitoring

A task management system

Time logging

Multiple brand support

Customer satisfaction surveys

Helpdesk reporting and analytics

Single Sign-On (SSO)

Free Trial Availability

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Freshdesk

Help Desk and Ticket Management
Free Trial Available
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SmarterTrack

Help Desk and Ticket Management

Most Favorable Critic Review

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Freshdesk

Help Desk and Ticket Management
75
Rakesh Sharma , GetApp Blog

Tuesday 09 April 2013

There are solutions in our ecosystem that we need to write about on a regular basis. Freshdesk is one of them. This is because the solution is rapidly introducing new features. Combined with Freshdesk’s existing functionality roster, these changes make an excellent solution even better. I recommend you check out these changes and give them a try!

More about Freshdesk
View all the Freshdesk Critic Reviews
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SmarterTrack

Help Desk and Ticket Management
75
Mayank , I Love Free Software

Saturday 13 November 2010

SmarterTrack is a complete solution for any organization to provide excellent quality customer service, so give it a try!

More about SmarterTrack
View all the SmarterTrack Critic Reviews

Most Unfavorable Critic Review

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Freshdesk

Help Desk and Ticket Management
40
jai vignesh , GetApp

Sunday 08 February 2015

Having all the options and access but its not user friendly when compared to other applications.

More about Freshdesk
View all the Freshdesk Critic Reviews
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SmarterTrack

Help Desk and Ticket Management

No critic review available yet for SmarterTrack .

Demo Video

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Freshdesk Demo Video

Help Desk and Ticket Management
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SmarterTrack Demo Video

Help Desk and Ticket Management

Screenshots

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Freshdesk

Help Desk and Ticket Management
Screenshot for Freshdesk 4 screenshots available
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SmarterTrack

Help Desk and Ticket Management
Screenshot for SmarterTrack 4 screenshots available

Typical Customer

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Freshdesk

Help Desk and Ticket Management
  • Business
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SmarterTrack

Help Desk and Ticket Management
  • Business

Supported Devices

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Freshdesk

Help Desk and Ticket Management
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SmarterTrack

Help Desk and Ticket Management

Supported Languages

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Freshdesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Japanese
  • Portuguese
  • Polish
  • Danish
  • Swedish
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SmarterTrack

Help Desk and Ticket Management
  • English

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