Software Comparison
Freshdesk vs OneDesk Customer Service

Save time and effort by comparing these leading Help Desk and Ticket Management software.
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Listed in : Help Desk and Ticket Management

Freshdesk is a cloud-based helpdesk solution that provides everything a business needs to offer; unmatched support and a great product.Freshdesk bring... Learn More

Free Trial

Listed in : Help Desk and Ticket Management

OneDesk Customer Service let you send your customers a link to your customer portal or embed it in your website. Build a customer community and let cu... Learn More

Pricing Starting From

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Freshdesk

Help Desk and Ticket Management

Free Plan

screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

$ 10
For 1 Month / 1 user(s)

Available Features

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Freshdesk

Help Desk and Ticket Management

IP Whitelisting

Custom Email Servers

Advanced Phone Channel

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OneDesk Customer Service

Help Desk and Ticket Management

Allow customers to interact with you directly on your website

Provide superior customer support

Never overlook another customer email

Powerful filtering and sorting

Keep track of all your customer-related activities

Keep customers updated on their feedback, every step of the way

Let customers help themselves and each other

Dashboard & Reports

Free Trial Availability

screenshot for OneDesk Customer Service

Freshdesk

Help Desk and Ticket Management
Free Trial Available
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

Most Favorable Critic Review

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Freshdesk

Help Desk and Ticket Management
75
Rakesh Sharma , GetApp Blog

Tuesday 09 April 2013

There are solutions in our ecosystem that we need to write about on a regular basis. Freshdesk is one of them. This is because the solution is rapidly introducing new features. Combined with Freshdesk’s existing functionality roster, these changes make an excellent solution even better. I recommend you check out these changes and give them a try!

More about Freshdesk
View all the Freshdesk Critic Reviews
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OneDesk Customer Service

Help Desk and Ticket Management
100
Jim Brown , Tech Clarity

Wednesday 21 March 2012

One of the reasons I find OneDesk unique is that it focuses on the front end more than a PLM system, but also provides more execution capabilities than most idea management software. In this way, it defies some of the traditional systems boundaries. In fact, there are two features that I find really compelling and unique that are not found in most innovation or PLM solutions.

More about OneDesk Customer Service
View all the OneDesk Customer Service Critic Reviews

Most Unfavorable Critic Review

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Freshdesk

Help Desk and Ticket Management
40
jai vignesh , GetApp

Sunday 08 February 2015

Having all the options and access but its not user friendly when compared to other applications.

More about Freshdesk
View all the Freshdesk Critic Reviews
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OneDesk Customer Service

Help Desk and Ticket Management

No critic review available yet for OneDesk Customer Service .

Demo Video

screenshot for Freshdesk

Freshdesk Demo Video

Help Desk and Ticket Management
screenshot for OneDesk Customer Service

OneDesk Customer Service Demo Video

Help Desk and Ticket Management

Screenshots

screenshot for Freshdesk

Freshdesk

Help Desk and Ticket Management
Screenshot for Freshdesk 4 screenshots available
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OneDesk Customer Service

Help Desk and Ticket Management
Screenshot for OneDesk Customer Service 4 screenshots available

Typical Customer

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Freshdesk

Help Desk and Ticket Management
  • Business
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OneDesk Customer Service

Help Desk and Ticket Management
  • Business

Supported Devices

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Freshdesk

Help Desk and Ticket Management
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OneDesk Customer Service

Help Desk and Ticket Management

Supported Languages

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Freshdesk

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Japanese
  • Portuguese
  • Polish
  • Danish
  • Swedish
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management
  • English
  • French

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