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Freshdesk Coupons, Reviews, Comparisons and Alternatives


About Freshdesk

Freshdesk is a cloud-based helpdesk solution that provides everything a business needs to offer; unmatched support and a great product.
Freshdesk brings together all your conversations with customers into the same platform; either the ones over the phone, email, the web and chat or conversations over social channels such as Facebook and Twitter. As a leading provider of customer service, Freshdesk offers multiple user-friendly features like multi-product support, multi-channel integrations, a best-in-class ticketing system, automation, SLAs, a knowledge base, a self-service portal and community forums to engage customers and let them vote and share their ideas.
Freshdesk integrates with many best known CRM software as Salesforce, ZohoCRM and SugarCRM.

  • 74

    Score

    223 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Simple, fast setup.
  • Multi-channel support - email, phone, chat, social and more
  • Self service portal to help your customers help themselves
  • Community portal to engage your biggest fans
  • Multiproduct support for your global company

Specifications

Supported languages
English, French, Spanish, Italian, German, Japanese, Portuguese, Polish, Danish, Swedish
Serviceable Area
Australia,  Brazil,  Canada,  China,  Germany,  India,  Japan,  United Kingdom,  United States
Supported Platforms
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
API availability
API is available. Protocol / Formats : XML, REST .
Access the API documentation
Integrations
Freshdesk integrates with SurveyMonkey and more than 37 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Ratings Summary

Metric Score Rank
cloudswave Score
74
#15
Domain Authority 80
#6
Alexa Rank 1666
#4
Integration 91
#2
Support options 100
#1
Platforms 90
#2
Show / Hide category leader in Radar

Freshdesk Demo Video

Freshdesk Screenshots

Plans & Pricing

Sprout

Try it Now

Features

  • Email Support
  • Phone Support
  • Knowledge Base

Blossom

$19
for 1 Month / 1 user(s)

Features

  • Social Support
  • Community Forums
  • Game Mechanics

Garden

$29
for 1 Month / 1 user(s)

Features

  • Live Chat
  • Multiple Product Support
  • Multiple Location Support

Estate

$49
for 1 Month / 1 user(s)

Features

  • Enterprise Reports
  • Portal Customization
  • Custom Agent Roles

Forest

$79
for 1 Month / 1 user(s)

Features

  • IP Whitelisting
  • Custom Email Servers
  • Advanced Phone Channel

Blossom

$192
for 1 Year / 1 user(s)

Features

  • Social Support
  • Community Forums
  • Game Mechanics

Garden

$300
for 1 Year / 1 user(s)

Features

  • Live Chat
  • Multiple Product Support
  • Multiple Location Support

Estate

$480
for 1 Year / 1 user(s)

Features

  • Enterprise Reports
  • Portal Customization
  • Custom Agent Roles

Forest

$840
for 1 Year / 1 user(s)

Features

  • IP Whitelisting
  • Custom Email Servers
  • Advanced Phone Channel

Showing 6 out of 38 - View All

Freshdesk Integrations

logo for SurveyMonkey

SurveyMonkey

Online Survey

Freshdesk integrates with SurveyMonkey. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy...
Learn More

logo for Shopify

Shopify

Shopping Cart

Freshdesk integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
Learn More

logo for BigCommerce

BigCommerce

Shopping Cart

Freshdesk integrates with BigCommerce. BigCommerce is an e-commerce platform that allow you to create your online stores easily in no ti...
Learn More

logo for Woopra

Woopra

Web Analytics

Freshdesk integrates with Woopra. Completely live and comprehensive, Woopra’s dashboard gives you an overview of everything t...
Learn More

logo for SugarCRM

SugarCRM

CRM

Freshdesk integrates with SugarCRM. Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best...
Learn More

logo for FreshBooks

FreshBooks

Accounting

Freshdesk integrates with FreshBooks. FreshBooks is an online invoicing and time tracking service that saves you time and makes you loo...
Learn More

View All

Critic Reviews

  • 74

    Cloudswave Score for Freshdesk

    Rating based on 223 Critic Reviews

    52 Favorable reviews
    93 %
    4 Mixed reviews
    7 %
    0 unfavorable reviews
    0 %
  • This is a simple to use, yet robust helpdesk platform that we currently utilize in two different departments within my org (IT and Maintenance), to make ticket creation and management simple. I also use this as an example when other helpdesk vendors ask me what it would take to get my business - if they can't at least match the features and price, there's no reason to have that discussion. We're customers of both the free and paid version (two separate helpdesks in use), but the introduction of both within my organization have been overwhelmingly received as positive, and our maintenance department sings its praises almost daily.

    Pros : Simple, fast, robust, it's got it all and then some. The per-agent license price is good if the free version doesn't meet your needs, and the interface is incredibly simple for end users.

    Cons : I wish there was a little more ability to edit things like the ticket creation form, where I could put a line of text above a field to help explain what is needed (something like, "please be detailed in your description", or "use your business email address"), but I expect that will be coming at some point.

  • Freshdesk Use Cases and Deployment ScopeWe use Freshdesk to help our clients become more customer centric and drive customer loyalty. It is used by our client's customer experience division as a ticket management tool across various customer touch points. It provides multi-lingual customer support which is a must for global companies. Also, it enables support across all the channels from a single solution. Various channels include email, phone, live chat, etc. It also supports integration with various social media management tools like Sprout Social and Hootsuite through which it is able to provide support through social mediums like Facebook and Twitter as well.

    Pros : The ticket management capability of Freshdesk is its main strength. It helps increase productivity by assigning tickets to agents depending on pre defined rules and sometimes even sends template responses for FAQs.Freshdesk truly provides omni channel support by accepting tickets from social media platforms like Facebook and Twitter. It is very important as social media is becoming a powerful medium for customers to express their views and thus important for businesses to keep an eye on customer

    Cons : Freshdesk still needs to support more social media platforms like LinkedIn and others as these have become an important medium to generate leads for the business.Although, Freshdesk is mainly a ticket management solution but I would love it if they could incorporate other features of a social media management solution like tracking what is being said about the business and responding to all the channels from within Freshdesk. This will help avoid the need to buy two solutions for any customer ce

  • You have to love a free level of service that is as comprehensive as the basic plan Freshdesk offers its small business customers. Any small business could start at the free “Sprout” level and greatly improve their customer service experience for both agents and customers.
    International businesses can opt for paid plans that offer unique ways to respond to multi-national customer support issues.

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User Reviews

View All Alternatives

Alternatives to Freshdesk

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