Freshdesk is a cloud-based helpdesk solution that provides everything a business needs to offer; unmatched support and a great product.
Freshdesk brings together all your conversations with customers into the same platform; either the ones over the phone, email, the web and chat or conversations over social channels such as Facebook and Twitter. As a leading provider of customer service, Freshdesk offers multiple user-friendly features like multi-product support, multi-channel integrations, a best-in-class ticketing system, automation, SLAs, a knowledge base, a self-service portal and community forums to engage customers and let them vote and share their ideas.
Freshdesk integrates with many best known CRM software as Salesforce, ZohoCRM and SugarCRM.
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Freshdesk integrates with SurveyMonkey. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy...
Freshdesk integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
Freshdesk integrates with BigCommerce. BigCommerce is an e-commerce platform that allow you to create your online stores easily in no ti...
Freshdesk integrates with Woopra. Completely live and comprehensive, Woopra’s dashboard gives you an overview of everything t...
Freshdesk integrates with SugarCRM. Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best...
Freshdesk integrates with FreshBooks. FreshBooks is an online invoicing and time tracking service that saves you time and makes you loo...
Cloudswave Score for Freshdesk
Rating based on 223 Critic Reviews
Jason Thomas, on GetApp
This is a simple to use, yet robust helpdesk platform that we currently utilize in two different departments within my org (IT and Maintenance), to make ticket creation and management simple. I also use this as an example when other helpdesk vendors ask me what it would take to get my business - if they can't at least match the features and price, there's no reason to have that discussion. We're customers of both the free and paid version (two separate helpdesks in use), but the introduction of both within my organization have been overwhelmingly received as positive, and our maintenance department sings its praises almost daily.
Pros : Simple, fast, robust, it's got it all and then some. The per-agent license price is good if the free version doesn't meet your needs, and the interface is incredibly simple for end users.
Cons : I wish there was a little more ability to edit things like the ticket creation form, where I could put a line of text above a field to help explain what is needed (something like, "please be detailed in your description", or "use your business email address"), but I expect that will be coming at some point.
Tapan Jain, on TrustRadius
Freshdesk Use Cases and Deployment ScopeWe use Freshdesk to help our clients become more customer centric and drive customer loyalty. It is used by our client's customer experience division as a ticket management tool across various customer touch points. It provides multi-lingual customer support which is a must for global companies. Also, it enables support across all the channels from a single solution. Various channels include email, phone, live chat, etc. It also supports integration with various social media management tools like Sprout Social and Hootsuite through which it is able to provide support through social mediums like Facebook and Twitter as well.
Pros : The ticket management capability of Freshdesk is its main strength. It helps increase productivity by assigning tickets to agents depending on pre defined rules and sometimes even sends template responses for FAQs.Freshdesk truly provides omni channel support by accepting tickets from social media platforms like Facebook and Twitter. It is very important as social media is becoming a powerful medium for customers to express their views and thus important for businesses to keep an eye on customer
Cons : Freshdesk still needs to support more social media platforms like LinkedIn and others as these have become an important medium to generate leads for the business.Although, Freshdesk is mainly a ticket management solution but I would love it if they could incorporate other features of a social media management solution like tracking what is being said about the business and responding to all the channels from within Freshdesk. This will help avoid the need to buy two solutions for any customer ce
TJ McCue, on Small Business Trends
You have to love a free level of service that is as comprehensive as the basic plan Freshdesk offers its small business customers. Any small business could start at the free “Sprout” level and greatly improve their customer service experience for both agents and customers.
International businesses can opt for paid plans that offer unique ways to respond to multi-national customer support issues.
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