Software Comparison
Nicereply vs ManageEngine ServiceDesk Plus

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Listed in : Help Desk and Ticket Management

Nicereply is a platform that track customer experience and improve your customer experience; you can receive direct feedback on every email they recei... Learn More


Listed in : Help Desk and Ticket Management

ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceD... Learn More

Free Trial

Pricing Starting From

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management

$ 57
For 3 Months / 1 user(s)

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

No Pricing Available yet.

Available Features

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management

75 Agents

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

IT Project Management

Automatic Ticket Dispatch

Business Rules

Data Archiving

Email Commands

Help Desk Notifications

Help Desk Reports

Knowledge Base

Mobile Help Desk

Self Service Portal

Service Level Agreement

User Survey

Free Trial Availability

screenshot for ManageEngine ServiceDesk Plus

Nicereply

Help Desk and Ticket Management
screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
Free Trial Available

Most Favorable Critic Review

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management
100
Anonymous contribution , Dreamcss

Wednesday 31 December 1969

Nicereply is the perfect solution to optimize responses from your customers. It draws more customers to review your services. It enables you to work on improving your services. It is a quick and smooth way to set up an email feed back system. Nicereply guarantees the best results. It ensures complete satisfaction of its users.

More about Nicereply
View all the Nicereply Critic Reviews
screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
100
Anonymous contribution , Compare Helpdesk

Tuesday 20 July 2010

ManageEngine’s ServiceDesk Plus helps companies track everything in their organization, from communications to purchase orders. ManageEngine’s help desk software has the functionality to dramatically increase efficiency and productivity within a company. It is the “smarter alternative,” as ManageEngine claims, to traditional software.

More about ManageEngine ServiceDesk Plus
View all the ManageEngine ServiceDesk Plus Critic Reviews

Most Unfavorable Critic Review

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Nicereply

Help Desk and Ticket Management
50
Anonymous contribution , Start2Cloud

Wednesday 31 December 1969

Nicereply's basic idea is good, because you want to effectively manage a system, in this case Helpdesk, you must monitor it and collect data about it, but Nicereply provides that only partially. Also its poorly secured. The best place for Nicereply is in a small and agile Cloud helpdesk like ZenDesk, FreshDesk or Assistly, because the bigger one, specially ITIL based, have their own tools for this. But again if you have just few agents, for ex. 10, you must pay 50 bucks, so this thumb up/down information cost $5 per agent every month and it is up to you if is really worth it. However if you have a bigger support crew, you probably want something more complex and hack-proof - See more at: http://www.start2cloud.com/application/customer-care/item/36-helpdesk09-nicer#sthash.tOf9L2EY.dpuf

More about Nicereply
View all the Nicereply Critic Reviews
screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

No critic review available yet for ManageEngine ServiceDesk Plus .

Demo Video

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Nicereply Demo Video

Help Desk and Ticket Management
screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus Demo Video

Help Desk and Ticket Management

Screenshots

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Nicereply

Help Desk and Ticket Management
Screenshot for Nicereply 3 screenshots available
screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
Screenshot for ManageEngine ServiceDesk Plus 4 screenshots available

Typical Customer

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management
  • Business
screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
  • Business

Supported Devices

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management
screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

Supported Languages

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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