Software Comparison
Nicereply vs LiveHelpNow vs Vision Helpdesk

Save time and effort by comparing these leading Help Desk and Ticket Management software.
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Listed in : Help Desk and Ticket Management

Nicereply is a platform that track customer experience and improve your customer experience; you can receive direct feedback on every email they recei... Learn More


Listed in : Help Desk and Ticket Management

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understa... Learn More


Listed in : Help Desk and Ticket Management

Vision Helpdesk offers best customer support management tools available both SaaS and Download licenses, It offers Help Desk, Multi Brand Help Desk ... Learn More

Pricing Starting From

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management

$ 57
For 3 Months / 1 user(s)

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LiveHelpNow

Live Chat

No Pricing Available yet.

screenshot for Vision Helpdesk

Vision Helpdesk

Help Desk and Ticket Management

$ 10
For 1 Year / 1 user(s)

Available Features

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management

75 Agents

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LiveHelpNow

Live Chat
  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • screenshot for Vision Helpdesk

    Vision Helpdesk

    Help Desk and Ticket Management

    Multi Channel

    Satellite Help Desk

    Ticket Billing

    Blabby

    Gamification

    Task Management

    Help Desk Core Features

    Ticket Management

    Staff Management

    Client Management

    Self Service

    Workflow

    SLA & Escalation

    Client Portal

    Multi-Language

    Reports

    Security

    Survey

    Time Tracking

    Asset Management

    Incident Management

    Problem Management

    Change Management

    Release Management

    Knowledge Base

    CMDB

    Product Catalog

    Supplier Management

    Service Catalog

    Financial Management

    Contract Management

    free support and software updates for life

    Free Trial Availability

    screenshot for Vision Helpdesk

    Nicereply

    Help Desk and Ticket Management
    screenshot for Vision Helpdesk

    LiveHelpNow

    Live Chat

    No Free Trial Available.

    screenshot for Vision Helpdesk

    Vision Helpdesk

    Help Desk and Ticket Management

    Most Favorable Critic Review

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    Nicereply

    Help Desk and Ticket Management
    100
    Anonymous contribution , Dreamcss

    Wednesday 31 December 1969

    Nicereply is the perfect solution to optimize responses from your customers. It draws more customers to review your services. It enables you to work on improving your services. It is a quick and smooth way to set up an email feed back system. Nicereply guarantees the best results. It ensures complete satisfaction of its users.

    More about Nicereply
    View all the Nicereply Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    90
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews
    screenshot for Vision Helpdesk

    Vision Helpdesk

    Help Desk and Ticket Management
    75
    Jose Maria Delos Santos , Project Management

    Thursday 02 January 2014

    Vision Helpdesk offers advanced customer support features, multi channel integration, SaaS or on-premise hosting, mobile apps accessibility, and satellite helpdesk features for multiple companies in a single logon and management interface. All these empower your helpdesk staffs to do their job simpler and better, so they can help your customers’ end users well.

    More about Vision Helpdesk
    View all the Vision Helpdesk Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    50
    Anonymous contribution , Start2Cloud

    Wednesday 31 December 1969

    Nicereply's basic idea is good, because you want to effectively manage a system, in this case Helpdesk, you must monitor it and collect data about it, but Nicereply provides that only partially. Also its poorly secured. The best place for Nicereply is in a small and agile Cloud helpdesk like ZenDesk, FreshDesk or Assistly, because the bigger one, specially ITIL based, have their own tools for this. But again if you have just few agents, for ex. 10, you must pay 50 bucks, so this thumb up/down information cost $5 per agent every month and it is up to you if is really worth it. However if you have a bigger support crew, you probably want something more complex and hack-proof - See more at: http://www.start2cloud.com/application/customer-care/item/36-helpdesk09-nicer#sthash.tOf9L2EY.dpuf

    More about Nicereply
    View all the Nicereply Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews
    screenshot for Vision Helpdesk

    Vision Helpdesk

    Help Desk and Ticket Management
    40
    Anonymous contribution , AppAppeal

    Thursday 01 September 2011

    Vision Helpdesk is a tool intended for companies who need a better helpdesk solution. The application is also aimed at larger companies that require multiple language options and need to oversee multiple products. The application includes a variety of features as well as four diverse membership plans that also offer addon options. The apps looks outdated and is difficult to understand, we don't recommend this app.

    More about Vision Helpdesk
    View all the Vision Helpdesk Critic Reviews

    Demo Video

    screenshot for Nicereply

    Nicereply Demo Video

    Help Desk and Ticket Management
    screenshot for LiveHelpNow

    LiveHelpNow Demo Video

    Live Chat
    screenshot for Vision Helpdesk

    Vision Helpdesk Demo Video

    Help Desk and Ticket Management

    Screenshots

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    Screenshot for Nicereply 3 screenshots available
    screenshot for Vision Helpdesk

    Vision Helpdesk

    Help Desk and Ticket Management
    Screenshot for Vision Helpdesk 5 screenshots available

    Typical Customer

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    • Business
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    LiveHelpNow

    Live Chat
    • N/A
    screenshot for Vision Helpdesk

    Vision Helpdesk

    Help Desk and Ticket Management
    • Business

    Supported Devices

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    screenshot for Vision Helpdesk

    Vision Helpdesk

    Help Desk and Ticket Management

    Supported Languages

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • English
    screenshot for Vision Helpdesk

    Vision Helpdesk

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish

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