Software Comparison
Nicereply vs IssueBurner

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Listed in : Help Desk and Ticket Management

Nicereply is a platform that track customer experience and improve your customer experience; you can receive direct feedback on every email they recei... Learn More


Listed in : Help Desk and Ticket Management

The IssueBurner system makes it appealing to some businesses. Rather than adding steps and making users create issues manually, IssueBurner automatica... Learn More

Pricing Starting From

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Nicereply

Help Desk and Ticket Management

$ 57
For 3 Months / 1 user(s)

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IssueBurner

Help Desk and Ticket Management

No Pricing Available yet.

Available Features

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Nicereply

Help Desk and Ticket Management

75 Agents

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IssueBurner

Help Desk and Ticket Management

Free Trial Availability

screenshot for IssueBurner

Nicereply

Help Desk and Ticket Management
screenshot for IssueBurner

IssueBurner

Help Desk and Ticket Management

No Free Trial Available.

Most Favorable Critic Review

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Nicereply

Help Desk and Ticket Management
100
Anonymous contribution , Dreamcss

Wednesday 31 December 1969

Nicereply is the perfect solution to optimize responses from your customers. It draws more customers to review your services. It enables you to work on improving your services. It is a quick and smooth way to set up an email feed back system. Nicereply guarantees the best results. It ensures complete satisfaction of its users.

More about Nicereply
View all the Nicereply Critic Reviews
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IssueBurner

Help Desk and Ticket Management
75
Simon Mackie , Gigaom

Thursday 04 November 2010

IssueBurner is currently in beta and is free; it’s definitely worth checking out if your team suffers from the problem of issues being lost in people’s inboxes.

More about IssueBurner
View all the IssueBurner Critic Reviews

Most Unfavorable Critic Review

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Nicereply

Help Desk and Ticket Management
50
Anonymous contribution , Start2Cloud

Wednesday 31 December 1969

Nicereply's basic idea is good, because you want to effectively manage a system, in this case Helpdesk, you must monitor it and collect data about it, but Nicereply provides that only partially. Also its poorly secured. The best place for Nicereply is in a small and agile Cloud helpdesk like ZenDesk, FreshDesk or Assistly, because the bigger one, specially ITIL based, have their own tools for this. But again if you have just few agents, for ex. 10, you must pay 50 bucks, so this thumb up/down information cost $5 per agent every month and it is up to you if is really worth it. However if you have a bigger support crew, you probably want something more complex and hack-proof - See more at: http://www.start2cloud.com/application/customer-care/item/36-helpdesk09-nicer#sthash.tOf9L2EY.dpuf

More about Nicereply
View all the Nicereply Critic Reviews
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IssueBurner

Help Desk and Ticket Management

No critic review available yet for IssueBurner .

Demo Video

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Nicereply Demo Video

Help Desk and Ticket Management
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IssueBurner Demo Video

Help Desk and Ticket Management

Screenshots

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Nicereply

Help Desk and Ticket Management
Screenshot for Nicereply 3 screenshots available
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IssueBurner

Help Desk and Ticket Management
Screenshot for IssueBurner 4 screenshots available

Typical Customer

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Nicereply

Help Desk and Ticket Management
  • Business
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IssueBurner

Help Desk and Ticket Management
  • N/A

Supported Devices

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Nicereply

Help Desk and Ticket Management
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IssueBurner

Help Desk and Ticket Management

Supported Languages

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Nicereply

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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IssueBurner

Help Desk and Ticket Management
  • English

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