Software Comparison
Nicereply vs HelpOnClick

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Listed in : Live Chat

Nicereply is a platform that track customer experience and improve your customer experience; you can receive direct feedback on every email they recei... Learn More


Listed in : Live Chat

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software.This customer service appandnbsp;helps you to see exactl... Learn More

Pricing Starting From

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management

$ 57
For 3 Months / 1 user(s)

screenshot for HelpOnClick

HelpOnClick

Live Chat

$ 10
For 1 Month / 1 user(s)

Available Features

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management

75 Agents

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HelpOnClick

Live Chat

Up to 15 seats

Full multi website support

Powerful invitations rules

Virtual Agent – works when you rest

Choose a theme to match your site

Choose from existing icons

Use your own icon

Customize texts

Copy & paste HTML code One time set up

Customize all pre-chat fields

Use real pictures of your operators

Monitor traffic in real time

Invite to chat automatically

Invite to chat manually

Invite to chat by widget

Invite to chat by lightbox

Run multiple chats

See what the visitor is typing before they send it

Attach notes to your conversation

Use canned messages

Chat between operators

Transfer chat

Sound whenever a visitor has entered to chat

"Leave a message", redirect or hide when offline

Chat in any language

See operator statistics

View previous chats for returning visitors

Searchable transcript history

Use advanced statistics and reporting

Print or email transcripts

Set up Google Analytics reports

Facebook

Social Media Buttons: Twitter,Google+, Facebook

Google Analytics

CMS

E-Commerce

Help Desk & CRM

Free Trial Availability

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Nicereply

Help Desk and Ticket Management
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HelpOnClick

Live Chat

Most Favorable Critic Review

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Nicereply

Help Desk and Ticket Management
100
Anonymous contribution , Dreamcss

Wednesday 31 December 1969

Nicereply is the perfect solution to optimize responses from your customers. It draws more customers to review your services. It enables you to work on improving your services. It is a quick and smooth way to set up an email feed back system. Nicereply guarantees the best results. It ensures complete satisfaction of its users.

More about Nicereply
View all the Nicereply Critic Reviews
screenshot for HelpOnClick

HelpOnClick

Live Chat
75
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

When it comes to browser based live chat support, HelpOnClick stands up as one of the best support platforms available. It does not offer complicated features like third-party integration with CRM software but it’s web-based and this alongside other similar limitations can be forgiven.

More about HelpOnClick
View all the HelpOnClick Critic Reviews

Most Unfavorable Critic Review

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Nicereply

Help Desk and Ticket Management
50
Anonymous contribution , Start2Cloud

Wednesday 31 December 1969

Nicereply's basic idea is good, because you want to effectively manage a system, in this case Helpdesk, you must monitor it and collect data about it, but Nicereply provides that only partially. Also its poorly secured. The best place for Nicereply is in a small and agile Cloud helpdesk like ZenDesk, FreshDesk or Assistly, because the bigger one, specially ITIL based, have their own tools for this. But again if you have just few agents, for ex. 10, you must pay 50 bucks, so this thumb up/down information cost $5 per agent every month and it is up to you if is really worth it. However if you have a bigger support crew, you probably want something more complex and hack-proof - See more at: http://www.start2cloud.com/application/customer-care/item/36-helpdesk09-nicer#sthash.tOf9L2EY.dpuf

More about Nicereply
View all the Nicereply Critic Reviews
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HelpOnClick

Live Chat

No critic review available yet for HelpOnClick .

Demo Video

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Nicereply Demo Video

Help Desk and Ticket Management
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HelpOnClick Demo Video

Live Chat

Screenshots

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Nicereply

Help Desk and Ticket Management
Screenshot for Nicereply 3 screenshots available

Typical Customer

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Nicereply

Help Desk and Ticket Management
  • Business
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HelpOnClick

Live Chat
  • Business

Supported Devices

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Nicereply

Help Desk and Ticket Management
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HelpOnClick

Live Chat

Supported Languages

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for HelpOnClick

HelpOnClick

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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