Software Comparison
Nicereply vs Desk.com

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Listed in : Help Desk and Ticket Management

Nicereply is a platform that track customer experience and improve your customer experience; you can receive direct feedback on every email they recei... Learn More


Listed in : Help Desk and Ticket Management

Desk.com helps small organizations and developing support groups craft the Happiest Clients on Earth. Our all-in-one customer service application has ... Learn More

Pricing Starting From

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Nicereply

Help Desk and Ticket Management

$ 57
For 3 Months / 1 user(s)

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Desk.com

Help Desk and Ticket Management

$ 35
For 1 Year / 1 user(s)

Available Features

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management

75 Agents

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Desk.com

Help Desk and Ticket Management

Web and Email Case Capture

CTI Integration

AppExchange Integrations

Enterprise Analytics

Customizable Dashboards and Reports

Agent Console

API Integration

Visual Workflow

Call Scripting

Visual SLA Timeline

Service Entitlements

Custom App Development

Sandbox environment

Offline access

Free Trial Availability

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Nicereply

Help Desk and Ticket Management
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Desk.com

Help Desk and Ticket Management

Most Favorable User Review

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Nicereply

Help Desk and Ticket Management

No favorable user review available yet for Nicereply.

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Desk.com

Help Desk and Ticket Management
  • google user content
    8

    Anonymous

    Once you have it set up, Desk is a great software that has a lot of options. The customer support is also really good - people are very attentive and won't just treat you differently based on your number of licenses. They want you to adopt the product and succeed. My company used it mainly for a live chat on two different websites, but the main use case is for multiple support people and / or salespeople to have their tickets organized within an organization.

    Pros : Attentive, quick, and smart support, SFDC integration and Single Sign On, lots of features and customization available.Routing for different agents, a mobile app for salespeople or support people on the go. You get email notifications on case updates. You can also put different support people into groups so that issues get routed to the right team. The price of the software isn't unreasonable. Some of the tutorial videos are helpful.I would take them up on the free trial to make sure that you get a good sense of it before buying, and make sure you have all your key stakeholders / teams on board with their use cases.

    Cons : The Salesforceandgt;Desk integration is a bit polarizing if you want to have integration with both leads and contacts. You have to choose one and it can be a little confusing to set up.You'll probably need some phone support on this element. Having a Salesforce admin is helpful if you're doing the integration - they claim that it's a lot easier than it actually is. Make sure that you know your various use cases for the product in terms of what you will need. I found it weird that you can't answer a live chat within the mobile app. Customization of the look and feel is a little tougher but a web designer can help.

    • May 11, 2016
  • Most Favorable Critic Review

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    100
    Anonymous contribution , Dreamcss

    Wednesday 31 December 1969

    Nicereply is the perfect solution to optimize responses from your customers. It draws more customers to review your services. It enables you to work on improving your services. It is a quick and smooth way to set up an email feed back system. Nicereply guarantees the best results. It ensures complete satisfaction of its users.

    More about Nicereply
    View all the Nicereply Critic Reviews
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    75
    Anonymous contribution , Arkus Inc.

    Wednesday 31 December 1969

    If you are running a small service center that wants to support your customers via multiple channels I would recommend using Desk.com - or at least investigate it by setting up the first free user.

    More about Desk.com
    View all the Desk.com Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    50
    Anonymous contribution , Start2Cloud

    Wednesday 31 December 1969

    Nicereply's basic idea is good, because you want to effectively manage a system, in this case Helpdesk, you must monitor it and collect data about it, but Nicereply provides that only partially. Also its poorly secured. The best place for Nicereply is in a small and agile Cloud helpdesk like ZenDesk, FreshDesk or Assistly, because the bigger one, specially ITIL based, have their own tools for this. But again if you have just few agents, for ex. 10, you must pay 50 bucks, so this thumb up/down information cost $5 per agent every month and it is up to you if is really worth it. However if you have a bigger support crew, you probably want something more complex and hack-proof - See more at: http://www.start2cloud.com/application/customer-care/item/36-helpdesk09-nicer#sthash.tOf9L2EY.dpuf

    More about Nicereply
    View all the Nicereply Critic Reviews
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    20
    Alice Siebert , GetApp

    Wednesday 23 December 2015

    More about Desk.com
    View all the Desk.com Critic Reviews

    Demo Video

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    Nicereply Demo Video

    Help Desk and Ticket Management
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    Desk.com Demo Video

    Help Desk and Ticket Management

    Screenshots

    screenshot for Nicereply

    Nicereply

    Help Desk and Ticket Management
    Screenshot for Nicereply 3 screenshots available
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    Desk.com

    Help Desk and Ticket Management
    Screenshot for Desk.com 4 screenshots available

    Typical Customer

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    Nicereply

    Help Desk and Ticket Management
    • Business
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    Desk.com

    Help Desk and Ticket Management
    • Business

    Supported Devices

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    Nicereply

    Help Desk and Ticket Management
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    Desk.com

    Help Desk and Ticket Management

    Supported Languages

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    Nicereply

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish

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