Software Comparison
Nicereply vs Casengo

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Listed in : Live Chat

Nicereply is a platform that track customer experience and improve your customer experience; you can receive direct feedback on every email they recei... Learn More


Listed in : Live Chat

Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer ... Learn More

Pricing Starting From

screenshot for Nicereply

Nicereply

Help Desk and Ticket Management

$ 57
For 3 Months / 1 user(s)

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Casengo

Live Chat

Free Plan

Available Features

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Nicereply

Help Desk and Ticket Management

75 Agents

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Casengo

Live Chat

User limit: Unlimited

Flex users

Email

Chat

Twitter

Facebook

Call logging

Conversations: Unlimited

Multi-brand support

Labels

Filters

Collaborate with co-workers

Macros: Unlimited

Customize chat

Online/offline status

Pre-chat form

Language: 10+

Customize text lines

Intelligent pre-chat response

Sound notification

Mailboxes: 1

New message notification

Connect Facebook page: Unlimited

Connect Twitter page: Unlimited

Search Twitter

Mailboxes: 1

Knowledge base / FAQ

Free Trial Availability

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Nicereply

Help Desk and Ticket Management
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Casengo

Live Chat

Most Favorable Critic Review

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Nicereply

Help Desk and Ticket Management
100
Anonymous contribution , Dreamcss

Wednesday 31 December 1969

Nicereply is the perfect solution to optimize responses from your customers. It draws more customers to review your services. It enables you to work on improving your services. It is a quick and smooth way to set up an email feed back system. Nicereply guarantees the best results. It ensures complete satisfaction of its users.

More about Nicereply
View all the Nicereply Critic Reviews
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Casengo

Live Chat
60
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.

More about Casengo
View all the Casengo Critic Reviews

Most Unfavorable Critic Review

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Nicereply

Help Desk and Ticket Management
50
Anonymous contribution , Start2Cloud

Wednesday 31 December 1969

Nicereply's basic idea is good, because you want to effectively manage a system, in this case Helpdesk, you must monitor it and collect data about it, but Nicereply provides that only partially. Also its poorly secured. The best place for Nicereply is in a small and agile Cloud helpdesk like ZenDesk, FreshDesk or Assistly, because the bigger one, specially ITIL based, have their own tools for this. But again if you have just few agents, for ex. 10, you must pay 50 bucks, so this thumb up/down information cost $5 per agent every month and it is up to you if is really worth it. However if you have a bigger support crew, you probably want something more complex and hack-proof - See more at: http://www.start2cloud.com/application/customer-care/item/36-helpdesk09-nicer#sthash.tOf9L2EY.dpuf

More about Nicereply
View all the Nicereply Critic Reviews
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Casengo

Live Chat

No critic review available yet for Casengo .

Demo Video

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Nicereply Demo Video

Help Desk and Ticket Management
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Casengo Demo Video

Live Chat

Screenshots

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Nicereply

Help Desk and Ticket Management
Screenshot for Nicereply 3 screenshots available

Typical Customer

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Nicereply

Help Desk and Ticket Management
  • Business
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Casengo

Live Chat
  • Business

Supported Devices

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Nicereply

Help Desk and Ticket Management
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Casengo

Live Chat

Supported Languages

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Nicereply

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for Casengo

Casengo

Live Chat
  • English
  • German
  • Russian

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