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Desk.com

Desk.com Reviews and Cloudswave Rating

  • 72

    Cloudswave Score for Desk.com

    Rating based on 29 Critic Reviews

    24 Favorable reviews
    83 %
    3 Mixed reviews
    10 %
    2 unfavorable reviews
    7 %
  • Awesome support, good app!

    I have used desk.com for a while but I was unaware there was a mobile app. I like this app, primarily because of its flexibility dealing with the helpdesk. The interface is very simple, so there is no learning curve I've noticed. It also features push notifications so that you can quickly respond to any incoming ticket. Then her face, like I said is simple, which also can present its problems. I wish you had more advanced features. Though, I must give it credit: it can sort by tags, and much much more than other competitor apps in customer support.

    Pros : The app has a sleek design, it is easy to use, and there is no learning curve. The push notifications immediately provide an update to you that an incoming ticket needs a reply. The assignment and tagging features are integrated and work nicely.

    Cons : The app seems a bit too simple. I wish it had more administrative side features. The app sometimes double posts if you hit submit too many times.

    0 of 0 people found this review helpful

    Changing Emoticons one Case at a time

    I really love the ease of setting up Desk.com and my Agents love the user interface!

    0 of 0 people found this review helpful

    Desk is almost there!

    Desk, or as we call it Salesforce Jr. is a great tool that just needs a little bit more work to get there. There are many great features, from the New Business Insights and Classic Agent. The Next Gen still needs a bit of work to catch up. It is a great tool that is growing quickly.

    Pros : The ability to quickly and simply respond to cases.

    Cons : Business insights needs to update more often, it is also seems to go under a lot of maintenance. .

    0 of 0 people found this review helpful
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  • Their feature set is fairly standard. It does the job, and it does it well enough. I saw very little that separates them from the pack, however.

    Should you use desk.com for your business? Sure. It does a good job, and the price point is agreeable. Just be advised that the free trial period is a great opportunity to test out another software side by side with desk.com.

    0 of 0 people found this review helpful
  • Overall, Desk.com is a really powerful help desk solution and will definitely benefit you in your quest to efficiently help your customers. While it lacks in a few areas compared to Zendesk, it is still a really good web app and is rated 9 out of 10 because of its great features and affordability.

    0 of 0 people found this review helpful

    Overall, Desk.com is a really powerful help desk solution and will definitely benefit you in your quest to efficiently help your customers. While it lacks in a few areas compared to Zendesk, it is still a really good web app and is rated 9 out of 10 because of its great features and affordability.

    0 of 0 people found this review helpful
  • Overall, decent value to start, and if you don't mind not being able to delete cases ever, and if you don't need technical/customer support to answer your questions, then Desk.com is a cheap alternative to something like Zendesk or Freshdesk.

    0 of 0 people found this review helpful
  • If you are running a small service center that wants to support your customers via multiple channels I would recommend using Desk.com - or at least investigate it by setting up the first free user.

    0 of 0 people found this review helpful
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