Software Comparison
Desk.com vs OneDesk Customer Service

Save time and effort by comparing these leading Help Desk and Ticket Management software.
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Listed in : Help Desk and Ticket Management

Desk.com helps small organizations and developing support groups craft the Happiest Clients on Earth. Our all-in-one customer service application has ... Learn More


Listed in : Help Desk and Ticket Management

OneDesk Customer Service let you send your customers a link to your customer portal or embed it in your website. Build a customer community and let cu... Learn More

Pricing Starting From

screenshot for Desk.com

Desk.com

Help Desk and Ticket Management

$ 35
For 1 Year / 1 user(s)

screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

$ 10
For 1 Month / 1 user(s)

Available Features

screenshot for Desk.com

Desk.com

Help Desk and Ticket Management

Web and Email Case Capture

CTI Integration

AppExchange Integrations

Enterprise Analytics

Customizable Dashboards and Reports

Agent Console

API Integration

Visual Workflow

Call Scripting

Visual SLA Timeline

Service Entitlements

Custom App Development

Sandbox environment

Offline access

screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

Allow customers to interact with you directly on your website

Provide superior customer support

Never overlook another customer email

Powerful filtering and sorting

Keep track of all your customer-related activities

Keep customers updated on their feedback, every step of the way

Let customers help themselves and each other

Dashboard & Reports

Free Trial Availability

screenshot for OneDesk Customer Service

Desk.com

Help Desk and Ticket Management
screenshot for OneDesk Customer Service

OneDesk Customer Service

Help Desk and Ticket Management

Most Favorable User Review

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Desk.com

Help Desk and Ticket Management
  • google user content
    8

    Anonymous

    Once you have it set up, Desk is a great software that has a lot of options. The customer support is also really good - people are very attentive and won't just treat you differently based on your number of licenses. They want you to adopt the product and succeed. My company used it mainly for a live chat on two different websites, but the main use case is for multiple support people and / or salespeople to have their tickets organized within an organization.

    Pros : Attentive, quick, and smart support, SFDC integration and Single Sign On, lots of features and customization available.Routing for different agents, a mobile app for salespeople or support people on the go. You get email notifications on case updates. You can also put different support people into groups so that issues get routed to the right team. The price of the software isn't unreasonable. Some of the tutorial videos are helpful.I would take them up on the free trial to make sure that you get a good sense of it before buying, and make sure you have all your key stakeholders / teams on board with their use cases.

    Cons : The Salesforceandgt;Desk integration is a bit polarizing if you want to have integration with both leads and contacts. You have to choose one and it can be a little confusing to set up.You'll probably need some phone support on this element. Having a Salesforce admin is helpful if you're doing the integration - they claim that it's a lot easier than it actually is. Make sure that you know your various use cases for the product in terms of what you will need. I found it weird that you can't answer a live chat within the mobile app. Customization of the look and feel is a little tougher but a web designer can help.

    • May 11, 2016
  • screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management

    No favorable user review available yet for OneDesk Customer Service .

    Most Favorable Critic Review

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    75
    Anonymous contribution , Arkus Inc.

    Wednesday 31 December 1969

    If you are running a small service center that wants to support your customers via multiple channels I would recommend using Desk.com - or at least investigate it by setting up the first free user.

    More about Desk.com
    View all the Desk.com Critic Reviews
    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management
    100
    Jim Brown , Tech Clarity

    Wednesday 21 March 2012

    One of the reasons I find OneDesk unique is that it focuses on the front end more than a PLM system, but also provides more execution capabilities than most idea management software. In this way, it defies some of the traditional systems boundaries. In fact, there are two features that I find really compelling and unique that are not found in most innovation or PLM solutions.

    More about OneDesk Customer Service
    View all the OneDesk Customer Service Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    20
    Alice Siebert , GetApp

    Wednesday 23 December 2015

    More about Desk.com
    View all the Desk.com Critic Reviews
    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management

    No critic review available yet for OneDesk Customer Service .

    Demo Video

    screenshot for Desk.com

    Desk.com Demo Video

    Help Desk and Ticket Management
    screenshot for OneDesk Customer Service

    OneDesk Customer Service Demo Video

    Help Desk and Ticket Management

    Screenshots

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    Screenshot for Desk.com 4 screenshots available
    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management
    Screenshot for OneDesk Customer Service 4 screenshots available

    Typical Customer

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    • Business
    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management
    • Business

    Supported Devices

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management

    Supported Languages

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish
    screenshot for OneDesk Customer Service

    OneDesk Customer Service

    Help Desk and Ticket Management
    • English
    • French

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