Software Comparison
Desk.com vs AJ Help Desk

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Listed in : Help Desk and Ticket Management

Desk.com helps small organizations and developing support groups craft the Happiest Clients on Earth. Our all-in-one customer service application has ... Learn More


Listed in : Help Desk and Ticket Management

AJ Help Desk presents feature-rich white label Services for any one who would like to become mainstream without making huge investments in backbone op... Learn More

Pricing Starting From

screenshot for Desk.com

Desk.com

Help Desk and Ticket Management

$ 35
For 1 Year / 1 user(s)

screenshot for AJ Help Desk

AJ Help Desk

Help Desk and Ticket Management

$ 399
Single payment / 1 user(s)

Available Features

screenshot for Desk.com

Desk.com

Help Desk and Ticket Management

Web and Email Case Capture

CTI Integration

AppExchange Integrations

Enterprise Analytics

Customizable Dashboards and Reports

Agent Console

API Integration

Visual Workflow

Call Scripting

Visual SLA Timeline

Service Entitlements

Custom App Development

Sandbox environment

Offline access

screenshot for AJ Help Desk

AJ Help Desk

Help Desk and Ticket Management

License

Change Logo

Video File Upload Option

Template Design Modification

Template Integration

Payment Gateway Integration

Changing Menus

RSS Feed

Google Ads

Tell a Friend

Unlimited Postings

Live Chat Option

Ticketing System Option

PDF File Upload Option

Forum

Language Translation

Technical Support:  15 Days

Mail support

Ticket

Live Chat

Voice support

Software Customization

Free Trial Availability

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Desk.com

Help Desk and Ticket Management
screenshot for AJ Help Desk

AJ Help Desk

Help Desk and Ticket Management

No Free Trial Available.

Most Favorable User Review

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Desk.com

Help Desk and Ticket Management
  • google user content
    8

    Anonymous

    Once you have it set up, Desk is a great software that has a lot of options. The customer support is also really good - people are very attentive and won't just treat you differently based on your number of licenses. They want you to adopt the product and succeed. My company used it mainly for a live chat on two different websites, but the main use case is for multiple support people and / or salespeople to have their tickets organized within an organization.

    Pros : Attentive, quick, and smart support, SFDC integration and Single Sign On, lots of features and customization available.Routing for different agents, a mobile app for salespeople or support people on the go. You get email notifications on case updates. You can also put different support people into groups so that issues get routed to the right team. The price of the software isn't unreasonable. Some of the tutorial videos are helpful.I would take them up on the free trial to make sure that you get a good sense of it before buying, and make sure you have all your key stakeholders / teams on board with their use cases.

    Cons : The Salesforceandgt;Desk integration is a bit polarizing if you want to have integration with both leads and contacts. You have to choose one and it can be a little confusing to set up.You'll probably need some phone support on this element. Having a Salesforce admin is helpful if you're doing the integration - they claim that it's a lot easier than it actually is. Make sure that you know your various use cases for the product in terms of what you will need. I found it weird that you can't answer a live chat within the mobile app. Customization of the look and feel is a little tougher but a web designer can help.

    • May 11, 2016
  • screenshot for AJ Help Desk

    AJ Help Desk

    Help Desk and Ticket Management

    No favorable user review available yet for AJ Help Desk.

    Most Favorable Critic Review

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    75
    Anonymous contribution , Arkus Inc.

    Wednesday 31 December 1969

    If you are running a small service center that wants to support your customers via multiple channels I would recommend using Desk.com - or at least investigate it by setting up the first free user.

    More about Desk.com
    View all the Desk.com Critic Reviews
    screenshot for AJ Help Desk

    AJ Help Desk

    Help Desk and Ticket Management
    100
    Anonymous contribution , GetApp

    Saturday 25 May 2013

    AJ HelpDesk is indeed a great tool for all the support solutionsandit easy to manage.

    More about AJ Help Desk
    View all the AJ Help Desk Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    20
    Alice Siebert , GetApp

    Wednesday 23 December 2015

    More about Desk.com
    View all the Desk.com Critic Reviews
    screenshot for AJ Help Desk

    AJ Help Desk

    Help Desk and Ticket Management

    No critic review available yet for AJ Help Desk .

    Demo Video

    screenshot for Desk.com

    Desk.com Demo Video

    Help Desk and Ticket Management
    screenshot for AJ Help Desk

    AJ Help Desk Demo Video

    Help Desk and Ticket Management

    No Demo Video Available.

    Screenshots

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    Screenshot for Desk.com 4 screenshots available
    screenshot for AJ Help Desk

    AJ Help Desk

    Help Desk and Ticket Management
    Screenshot for AJ Help Desk 4 screenshots available

    Typical Customer

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    • Business
    screenshot for AJ Help Desk

    AJ Help Desk

    Help Desk and Ticket Management
    • Business

    Supported Devices

    screenshot for Desk.com

    Desk.com

    Help Desk and Ticket Management
    screenshot for AJ Help Desk

    AJ Help Desk

    Help Desk and Ticket Management

    Supported Languages

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    Desk.com

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish
    screenshot for AJ Help Desk

    AJ Help Desk

    Help Desk and Ticket Management
    • English

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