Software Comparison
ClickDesk vs SnapEngage

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Listed in : Live Chat

ClickDesk helps businesses engage their website visitors directly from their favorite Instant Messenger (Skype/GTalk) through our Multi-channel custom... Learn More


Listed in : Live Chat

No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and informati... Learn More

Pricing Starting From

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ClickDesk

Live Chat

Free Plan

screenshot for SnapEngage

SnapEngage

Live Chat

$ 60
For 1 Month / 1 user(s)

Available Features

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ClickDesk

Live Chat

Chat conferencing

CRM Integration and API

Video Chat

Reports and History

99.95 % Uptime & SSL Security

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SnapEngage

Live Chat

16 Chat Agents Included 

$25 USD / additional agent

Premium Integrations

Full Customization

White label

HIPAA compliance

Priority tiers

Multiple admins

Priority support

Agent training

Free Trial Availability

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ClickDesk

Live Chat

No Free Trial Available.

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SnapEngage

Live Chat

Most Favorable User Review

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ClickDesk

Live Chat

No favorable user review available yet for ClickDesk.

screenshot for SnapEngage

SnapEngage

Live Chat
User review from
10
Craig Lahti
Mar 4, 2016

We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.

Pros :

  • Price is high, especially when it can be used across multiple sites.
  • Gives great insight into the customer.
  • Easy to navigate agent portal Analytics to understand better who is chatting at what times and how that information can help improve hours of availability and automation to commonly asked questions.

Cons :

  • It can be a little tricky to create a custom image for the live chat button that looks just the way you want it to look.

Most Favorable Critic Review

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ClickDesk

Live Chat
100
Miles Baker , clickscoop

Friday 23 September 2011

ClickDesk is a powerful customer support tool that ClickBank vendors can use to lower refunds and reduce costs associated with customer support.

More about ClickDesk
View all the ClickDesk Critic Reviews
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SnapEngage

Live Chat
100
Dekker Fraser , Flame Design

Wednesday 08 January 2014

I’ve seen a big difference in sales because of Snapengage. Customers come to my site and are able to have a conversation with me before abandoning my site. Visitors are far more likely to book an appointment because they were given the chance to speak to a real person! With a free trial for 2 weeks, it’s worth trying out.

More about SnapEngage
View all the SnapEngage Critic Reviews

Most Unfavorable Critic Review

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ClickDesk

Live Chat
20
Ryan Kearl , GetApp

Tuesday 14 October 2014

I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.

More about ClickDesk
View all the ClickDesk Critic Reviews
screenshot for SnapEngage

SnapEngage

Live Chat
40
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

SnapEngage is full featured, or even over featured if there’s such a thing. We appreciate its capabilities which make it one of the top ten best live chat tools in this review. However, minor lapses that we’ve taken into account together place SnapEngage in this rank. But in general, SnapEngage is amazing!

More about SnapEngage
View all the SnapEngage Critic Reviews

Demo Video

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ClickDesk Demo Video

Live Chat
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SnapEngage Demo Video

Live Chat

Screenshots

Typical Customer

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ClickDesk

Live Chat
  • Business
  • Personal Use
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SnapEngage

Live Chat
  • Business

Supported Devices

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ClickDesk

Live Chat
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SnapEngage

Live Chat

Supported Languages

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ClickDesk

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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SnapEngage

Live Chat
  • English
  • Spanish
  • Portuguese

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