Software Comparison
ClickDesk vs HelpOnClick vs SnapEngage vs WhosOn

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Listed in : Live Chat

ClickDesk helps businesses engage their website visitors directly from their favorite Instant Messenger (Skype/GTalk) through our Multi-channel custom... Learn More


Listed in : Live Chat

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software.This customer service appandnbsp;helps you to see exactl... Learn More


Listed in : Live Chat

No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and informati... Learn More


Listed in : Live Chat

WhosOn Live ChatandEngagement Software is both a sales and customer service solution. It allows customers to engage with businesses in the way that t... Learn More

Pricing Starting From

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ClickDesk

Live Chat

Free Plan

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HelpOnClick

Live Chat

$ 10
For 1 Month / 1 user(s)

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SnapEngage

Live Chat

$ 60
For 1 Month / 1 user(s)

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WhosOn

Live Chat

$ 20
For 1 Month / 1 user(s)

Available Features

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ClickDesk

Live Chat

Chat conferencing

CRM Integration and API

Video Chat

Reports and History

99.95 % Uptime & SSL Security

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HelpOnClick

Live Chat

Up to 15 seats

Full multi website support

Powerful invitations rules

Virtual Agent – works when you rest

Choose a theme to match your site

Choose from existing icons

Use your own icon

Customize texts

Copy & paste HTML code One time set up

Customize all pre-chat fields

Use real pictures of your operators

Monitor traffic in real time

Invite to chat automatically

Invite to chat manually

Invite to chat by widget

Invite to chat by lightbox

Run multiple chats

See what the visitor is typing before they send it

Attach notes to your conversation

Use canned messages

Chat between operators

Transfer chat

Sound whenever a visitor has entered to chat

"Leave a message", redirect or hide when offline

Chat in any language

See operator statistics

View previous chats for returning visitors

Searchable transcript history

Use advanced statistics and reporting

Print or email transcripts

Set up Google Analytics reports

Facebook

Social Media Buttons: Twitter,Google+, Facebook

Google Analytics

CMS

E-Commerce

Help Desk & CRM

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SnapEngage

Live Chat

16 Chat Agents Included 

$25 USD / additional agent

Premium Integrations

Full Customization

White label

HIPAA compliance

Priority tiers

Multiple admins

Priority support

Agent training

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WhosOn

Live Chat

Maximum Users : Custom

Number of Reports : Custom 

Simultaneous Tracked Sessions : Custom 

Secure Live Chat

Named User Management

Canned Responses

Real-time Visitor Monitoring

Visitor History

Dynamic Invites

Custom Chat Surveys

Chat Routing / Queuing

CRM Integration

User Activity Tracking

Dedicated Account Manager

Customization

Free Trial Availability

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ClickDesk

Live Chat

No Free Trial Available.

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HelpOnClick

Live Chat
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SnapEngage

Live Chat
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WhosOn

Live Chat

Most Favorable User Review

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ClickDesk

Live Chat

No favorable user review available yet for ClickDesk.

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HelpOnClick

Live Chat

No favorable user review available yet for HelpOnClick.

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SnapEngage

Live Chat
User review from
10
Craig Lahti
Mar 4, 2016

We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.

Pros :

  • Price is high, especially when it can be used across multiple sites.
  • Gives great insight into the customer.
  • Easy to navigate agent portal Analytics to understand better who is chatting at what times and how that information can help improve hours of availability and automation to commonly asked questions.

Cons :

  • It can be a little tricky to create a custom image for the live chat button that looks just the way you want it to look.

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WhosOn

Live Chat

No favorable user review available yet for WhosOn.

Most Favorable Critic Review

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ClickDesk

Live Chat
100
Miles Baker , clickscoop

Friday 23 September 2011

ClickDesk is a powerful customer support tool that ClickBank vendors can use to lower refunds and reduce costs associated with customer support.

More about ClickDesk
View all the ClickDesk Critic Reviews
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HelpOnClick

Live Chat
75
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

When it comes to browser based live chat support, HelpOnClick stands up as one of the best support platforms available. It does not offer complicated features like third-party integration with CRM software but it’s web-based and this alongside other similar limitations can be forgiven.

More about HelpOnClick
View all the HelpOnClick Critic Reviews
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SnapEngage

Live Chat
100
Dekker Fraser , Flame Design

Wednesday 08 January 2014

I’ve seen a big difference in sales because of Snapengage. Customers come to my site and are able to have a conversation with me before abandoning my site. Visitors are far more likely to book an appointment because they were given the chance to speak to a real person! With a free trial for 2 weeks, it’s worth trying out.

More about SnapEngage
View all the SnapEngage Critic Reviews
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WhosOn

Live Chat
100
Anonymous contribution , Live Web Analysis

Tuesday 10 July 2012

WhosOn (currently WhosOnV5) really impressed us. A combination of both real-time web analytics software integrated with proactive-actionable live chat software, can appeal to many website based business owners, who search for an affordable web analytics and live chat All-In-One solution. WhosOn support is top-notch, and as a support service software company, we really expect for a high level of support, and it just what we’ve got. We Highly Recommend this product to everyone who searches for a complete Real-Time Web AnalyticsandLive Chat solution in an affordable price. You can even try WhosOn product for free and decide if it fits your company’s website marketing needs.

More about WhosOn
View all the WhosOn Critic Reviews

Most Unfavorable Critic Review

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ClickDesk

Live Chat
20
Ryan Kearl , GetApp

Tuesday 14 October 2014

I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.

More about ClickDesk
View all the ClickDesk Critic Reviews
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HelpOnClick

Live Chat

No critic review available yet for HelpOnClick .

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SnapEngage

Live Chat
40
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

SnapEngage is full featured, or even over featured if there’s such a thing. We appreciate its capabilities which make it one of the top ten best live chat tools in this review. However, minor lapses that we’ve taken into account together place SnapEngage in this rank. But in general, SnapEngage is amazing!

More about SnapEngage
View all the SnapEngage Critic Reviews
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WhosOn

Live Chat

No critic review available yet for WhosOn .

Demo Video

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ClickDesk Demo Video

Live Chat
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HelpOnClick Demo Video

Live Chat
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SnapEngage Demo Video

Live Chat
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WhosOn Demo Video

Live Chat

Typical Customer

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ClickDesk

Live Chat
  • Business
  • Personal Use
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HelpOnClick

Live Chat
  • Business
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SnapEngage

Live Chat
  • Business
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WhosOn

Live Chat
  • Business

Supported Devices

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ClickDesk

Live Chat
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HelpOnClick

Live Chat
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SnapEngage

Live Chat
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WhosOn

Live Chat

Supported Languages

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ClickDesk

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for HelpOnClick

HelpOnClick

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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SnapEngage

Live Chat
  • English
  • Spanish
  • Portuguese
screenshot for WhosOn

WhosOn

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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