Software Comparison
ClickDesk vs HelpOnClick vs SmarterTrack

Save time and effort by comparing these leading Help Desk and Ticket Management software.
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Listed in : Help Desk and Ticket Management

ClickDesk helps businesses engage their website visitors directly from their favorite Instant Messenger (Skype/GTalk) through our Multi-channel custom... Learn More


Listed in : Help Desk and Ticket Management

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software.This customer service appandnbsp;helps you to see exactl... Learn More


Listed in : Help Desk and Ticket Management

SmarterTrack is a powerful helpdesk built for tracking, managing, and reporting on customer service and communications, including sales opportunities ... Learn More

Pricing Starting From

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ClickDesk

Live Chat

Free Plan

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HelpOnClick

Live Chat

$ 10
For 1 Month / 1 user(s)

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SmarterTrack

Help Desk and Ticket Management

$ 20
For 1 Month / 1 user(s)

Available Features

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ClickDesk

Live Chat

Chat conferencing

CRM Integration and API

Video Chat

Reports and History

99.95 % Uptime & SSL Security

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HelpOnClick

Live Chat

Up to 15 seats

Full multi website support

Powerful invitations rules

Virtual Agent – works when you rest

Choose a theme to match your site

Choose from existing icons

Use your own icon

Customize texts

Copy & paste HTML code One time set up

Customize all pre-chat fields

Use real pictures of your operators

Monitor traffic in real time

Invite to chat automatically

Invite to chat manually

Invite to chat by widget

Invite to chat by lightbox

Run multiple chats

See what the visitor is typing before they send it

Attach notes to your conversation

Use canned messages

Chat between operators

Transfer chat

Sound whenever a visitor has entered to chat

"Leave a message", redirect or hide when offline

Chat in any language

See operator statistics

View previous chats for returning visitors

Searchable transcript history

Use advanced statistics and reporting

Print or email transcripts

Set up Google Analytics reports

Facebook

Social Media Buttons: Twitter,Google+, Facebook

Google Analytics

CMS

E-Commerce

Help Desk & CRM

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SmarterTrack

Help Desk and Ticket Management

A support ticket system

Online community

Live chat software

Knowledge base software

A self-service helpdesk portal

A fully integrated SIP-compliant softphone

Call logging and VoIP

Who's On visitor monitoring

A task management system

Time logging

Multiple brand support

Customer satisfaction surveys

Helpdesk reporting and analytics

Single Sign-On (SSO)

Free Trial Availability

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ClickDesk

Live Chat

No Free Trial Available.

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HelpOnClick

Live Chat
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SmarterTrack

Help Desk and Ticket Management

Most Favorable Critic Review

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ClickDesk

Live Chat
100
Miles Baker , clickscoop

Friday 23 September 2011

ClickDesk is a powerful customer support tool that ClickBank vendors can use to lower refunds and reduce costs associated with customer support.

More about ClickDesk
View all the ClickDesk Critic Reviews
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HelpOnClick

Live Chat
75
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

When it comes to browser based live chat support, HelpOnClick stands up as one of the best support platforms available. It does not offer complicated features like third-party integration with CRM software but it’s web-based and this alongside other similar limitations can be forgiven.

More about HelpOnClick
View all the HelpOnClick Critic Reviews
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SmarterTrack

Help Desk and Ticket Management
75
Mayank , I Love Free Software

Saturday 13 November 2010

SmarterTrack is a complete solution for any organization to provide excellent quality customer service, so give it a try!

More about SmarterTrack
View all the SmarterTrack Critic Reviews

Most Unfavorable Critic Review

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ClickDesk

Live Chat
20
Ryan Kearl , GetApp

Tuesday 14 October 2014

I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.

More about ClickDesk
View all the ClickDesk Critic Reviews
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HelpOnClick

Live Chat

No critic review available yet for HelpOnClick .

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SmarterTrack

Help Desk and Ticket Management

No critic review available yet for SmarterTrack .

Demo Video

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ClickDesk Demo Video

Live Chat
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HelpOnClick Demo Video

Live Chat
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SmarterTrack Demo Video

Help Desk and Ticket Management

Screenshots

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SmarterTrack

Help Desk and Ticket Management
Screenshot for SmarterTrack 4 screenshots available

Typical Customer

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ClickDesk

Live Chat
  • Business
  • Personal Use
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HelpOnClick

Live Chat
  • Business
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SmarterTrack

Help Desk and Ticket Management
  • Business

Supported Devices

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ClickDesk

Live Chat
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HelpOnClick

Live Chat
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SmarterTrack

Help Desk and Ticket Management

Supported Languages

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ClickDesk

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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HelpOnClick

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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SmarterTrack

Help Desk and Ticket Management
  • English

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