Logo for ClickDesk

ClickDesk

Logo for ClickDesk

ClickDesk Coupons, Reviews, Comparisons and Alternatives


About ClickDesk

ClickDesk helps businesses engage their website visitors directly from their favorite Instant Messenger (Skype/GTalk) through our Multi-channel customer engagement platform which includes a combo of fastest live chat, browser phone (VoIP) and social toolbar, all through a single interface.

Recently, a simple easy-to-use helpdesk system has been added to the existing offering for users to manage their customer issues and offline chats easily – No excess baggage of a full-blown helpdesk, but only the cool and absolutely necessary features small businesses need.

We started off by searching for an integrated support service - live support chat software with the ability to receive phone calls from visitors instantly and that runs on cloud (cloud hosted). The hosted services we found were not built for cloud and weren't using the latest Web 2.0 technologies. Others were just stand alone desktop applications.

  • 77

    Score

    13 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Free Trial
    Subscription Plans
    Free Plan

  • Claim your badge

Features & Specifications

Key Features

  • Blazing fast live chat
  • Lite Email Helpdesk
  • Voice Chat
  • Social Toolbar
  • IM Integration - Google Talk and Skype
  • Complete information about visitors
  • Multiple Agents and Departments
  • Transfer Chats and Tickets
  • Convert offline chats to tickets
  • Fully Featured Reporting System

Specifications

Supported languages
English, French, Spanish, Italian, German, Russian, Japanese, Arabic, Hebrew, Portuguese, Polish, Ukrainian, Danish, Norwegian, Swedish
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
Integrations
ClickDesk integrates with Zendesk and more than 9 other solutions. View details
Support Options
  • FAQs
  • Online Support
  • Phone Support
  • Video Tutorials

Ratings Summary

Metric Score Rank
cloudswave Score
77
#5
Domain Authority 49
#17
Alexa Rank 52094
#11
Integration 41
#7
Support options 77
#3
Platforms 100
#1
Show / Hide category leader in Radar

ClickDesk Demo Video

ClickDesk Screenshots

Plans & Pricing

Free

Try it Now

Features

  • Up to 1 agent
  • Help Desk Ticketing
  • Voice Chat

Lite

$19.99
for 1 Month / 1 user(s)

Features

  • Unlimited chats
  • Gtalk IM
  • Widget Customization
  • Chat TransferandGroups
  • 99.5% UptimeandSSL Security

PRO

$29.99
for 1 Month / 1 user(s)

Features

  • Chat conferencing
  • CRM Integration and API
  • Video Chat
  • Reports and History
  • 99.95 % UptimeandSSL Security

Lite

$203.88
for 1 Year / 1 user(s)

Features

  • Unlimited chats
  • Gtalk IM
  • Widget Customization
  • Chat TransferandGroups
  • 99.5% UptimeandSSL Security

PRO

$263.88
for 1 Year / 1 user(s)

Features

  • Chat conferencing
  • CRM Integration and API
  • Video Chat
  • Reports and History
  • 99.95 % UptimeandSSL Security

Showing 5 out of 7 - View All

ClickDesk Integrations

logo for Zendesk

Zendesk

Help Desk and Ticket Management

ClickDesk integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
Learn More

logo for Xero

Xero

Accounting & Finance

ClickDesk integrates with Xero. Xero is an online accounting platform that is designed for small businesses and their advisors. W...
Learn More

logo for Vision Helpdesk

Vision Helpdesk

Help Desk and Ticket Management

ClickDesk integrates with Vision Helpdesk. Vision Helpdesk offers best customer support management tools available both SaaS and Downlo...
Learn More

logo for Help Scout

Help Scout

Help Desk and Ticket Management

ClickDesk integrates with Help Scout. Help Scout provides your team with a scalable help desk, while keeping the customer experience si...
Learn More

logo for Zoho CRM

Zoho CRM

CRM

ClickDesk integrates with Zoho CRM. Online CRM software for controlling your trades, purchasing, client support, and inventory in a u...
Learn More

View All

Critic Reviews

  • 77

    Cloudswave Score for ClickDesk

    Rating based on 13 Critic Reviews

    11 Favorable reviews
    85 %
    1 Mixed reviews
    8 %
    1 unfavorable reviews
    8 %
  • I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.

    Pros : Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.

    Cons : Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).

  • What do you like best?

    I like the way they integrate Chat, Helpdesk, Call and Social engagement all in one small box. I guess that will be the trend in the future. And the (embed) script load time is also very fast. Integration with popular Business Applications is surely a plus. Pricing is sensible.

    What do you dislike?

    Nothing yet.

  • If you're looking for a provider that provides both a decent live chat support tool and also help desk, phone support and social media integration, you should take a closer look at ClickDesk.

View All

User Reviews

View All Alternatives

Alternatives to ClickDesk

ClickDesk

Free Download: Help Desk and Ticket Management Software Pricing Guide

Enter your email and press continue to start downloading.

Detailed comparison of the 10 best Help Desk and Ticket Management software!

One last step to begin your download:

Complete this brief form and we'll email you the PDF document.

Thank you for downloading the Detailed comparison of the 10 best Live Chat software white paper..

The white paper has been sent to your email. You can also download it right now from this URL: Detailed comparison of the 10 best Live Chat software


Detailed comparison of the 10 best Live Chat software