ClickDesk helps businesses engage their website visitors directly from their favorite Instant Messenger (Skype/GTalk) through our Multi-channel customer engagement platform which includes a combo of fastest live chat, browser phone (VoIP) and social toolbar, all through a single interface.
Recently, a simple easy-to-use helpdesk system has been added to the existing offering for users to manage their customer issues and offline chats easily – No excess baggage of a full-blown helpdesk, but only the cool and absolutely necessary features small businesses need.
We started off by searching for an integrated support service - live support chat software with the ability to receive phone calls from visitors instantly and that runs on cloud (cloud hosted). The hosted services we found were not built for cloud and weren't using the latest Web 2.0 technologies. Others were just stand alone desktop applications.
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ClickDesk integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
ClickDesk integrates with Xero. Xero is an online accounting platform that is designed for small businesses and their advisors. W...
ClickDesk integrates with Vision Helpdesk. Vision Helpdesk offers best customer support management tools available both SaaS and Downlo...
ClickDesk integrates with Help Scout. Help Scout provides your team with a scalable help desk, while keeping the customer experience si...
ClickDesk integrates with Zoho CRM. Online CRM software for controlling your trades, purchasing, client support, and inventory in a u...
Cloudswave Score for ClickDesk
Rating based on 13 Critic Reviews
Luciano Gardesani Marques, on GetApp
I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
Pros : Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Cons : Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).
Ruben K. , on G2 Crowd
What do you like best?
What do you like best?
I like the way they integrate Chat, Helpdesk, Call and Social engagement all in one small box. I guess that will be the trend in the future. And the (embed) script load time is also very fast. Integration with popular Business Applications is surely a plus. Pricing is sensible.
What do you dislike?
Robert Brandl, on ChattoolTester
If you're looking for a provider that provides both a decent live chat support tool and also help desk, phone support and social media integration, you should take a closer look at ClickDesk.
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