Cloudswave Score for Casengo
Rating based on 13 Critic Reviews
Rachel Bayles Lacey, on GetApp
Casengo has a smooth, enjoyable, intuitive interface. It was easy to learn and easier to set up, but with all the functionality you would need for the prototype medium sized business site we were creating. Customer service was fast and friendly. Really enjoyed this product.
Pros : Intuitive interface Useful features Good customer service
Cons : We could not figure out how to shut off the notification ringer without closing out the call, but that may have simply been a problem at our end, since we were using a virtual machine and it was only for a prototype.
Michel Pouli, on GetApp
As bussiness was growing, I was looking for a good customer management system, while piles of emails were giving me headaches. I came along Casengo wich is free for small bussiness (1 agent), but with all the features available! Emails, chat, twitter, faq.
Pros : This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam. Joppe, thanks for your help untill now!
I was using Zendesk, but Zendesk adds attachments as downloadable links... My customers got confused and couldn't find the 'attachment' is was talking about - because it wasn't actually an attachment. Casengo just attaches the file like any other mail client, and I never had any complaints about missing attachments again.
Pros : Attachments how attachments should work!
Cons : Uploading multiple attachments could be easier.
While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.
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