Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer inquiries via email, chat, phone and social media from within the application. The application blends chat and email into one timeline; each contact with a customer can be viewed in one screen.
Magazines in The Netherlands called it the "Whatsapp for businesses". The principle behind the application is Hybrid Messaging. Using this concept, customers getting a response through live chat can leave the chat window whilst still being in contact with the company. The company can then follow up through email, because the screen blends the two together.
The van der Veen brothers are the first using this technique for customer service applications. It applies to all communication in the application: customers receiving an email can switch to a chat conversation within seconds - and the other way around.
Casengo offers more options, such as a built-in Knowledge Base that can be filled with any information a customer would want or need to know about.
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Cloudswave Score for Casengo
Rating based on 13 Critic Reviews
Rachel Bayles Lacey, on GetApp
Casengo has a smooth, enjoyable, intuitive interface. It was easy to learn and easier to set up, but with all the functionality you would need for the prototype medium sized business site we were creating. Customer service was fast and friendly. Really enjoyed this product.
Pros : Intuitive interface Useful features Good customer service
Cons : We could not figure out how to shut off the notification ringer without closing out the call, but that may have simply been a problem at our end, since we were using a virtual machine and it was only for a prototype.
While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.
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