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Casengo

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Casengo Coupons, Reviews, Comparisons and Alternatives


About Casengo

Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer inquiries via email, chat, phone and social media from within the application. The application blends chat and email into one timeline; each contact with a customer can be viewed in one screen.

Magazines in The Netherlands called it the "Whatsapp for businesses". The principle behind the application is Hybrid Messaging. Using this concept, customers getting a response through live chat can leave the chat window whilst still being in contact with the company. The company can then follow up through email, because the screen blends the two together.

The van der Veen brothers are the first using this technique for customer service applications. It applies to all communication in the application: customers receiving an email can switch to a chat conversation within seconds - and the other way around.

Casengo offers more options, such as a built-in Knowledge Base that can be filled with any information a customer would want or need to know about.

  • 84

    Score

    13 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features

  • Multi-channel support / email, chat, social media in 1 inbox
  • Multi-brand / manage multiple websites from within Casengo
  • Knowledge base / boost self-service amongst online visitors
  • Flex users / add short-time users for flexible support
  • Simple setup / no training or technical knowledge needed
  • Mailboxes / manage multiple mailboxes from within Casengo
  • Team collaboration / easily ask co-workers to help out
  • Facebook integration / never miss another post
  • Easy plugins / live chat for WordPress, Magento, Drupal

Specifications

Supported languages
English, German, Russian
Serviceable Area
Australia,  Brazil,  Canada,  China,  Germany,  India,  Japan,  Mexico,  United Kingdom,  United States
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
Integrations
Casengo integrates with Wordpress and more than 2 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Ratings Summary

Metric Score Rank
cloudswave Score
84
#2
Domain Authority 64
#10
Alexa Rank 282550
#21
Support options 100
#1
Platforms 100
#1
Show / Hide category leader in Radar

Casengo Demo Video

Casengo Screenshots

Plans & Pricing

Free

Try it Now

Features

  • First agent license
  • Casengo mailbox
  • Chat app
  • Unlimited number of cases
  • live chat button

Basic

Features

  • User limit: 3
  • Email
  • Chat
  • Call logging
  • Labels
  • Filters
  • Collaborate with co-workers
  • Macros: Unlimited
  • Customize chat
  • Online/offline status
  • Pre-chat form
  • Language: 5+
  • Customize text lines
  • Intelligent pre-chat response
  • Sound notification
  • Mailboxes: 1
  • New message notification
  • Search Twitter
  • Knowledge base / FAQ

Premium

Features

  • User limit: Unlimited
  • Flex users
  • Email
  • Chat
  • Twitter
  • Facebook
  • Call logging
  • Conversations: Unlimited
  • Labels
  • Filters
  • Collaborate with co-workers
  • Macros: Unlimited
  • Customize chat
  • Online/offline status
  • Pre-chat form
  • Language: 10+
  • Customize text lines
  • Intelligent pre-chat response
  • Sound notification
  • Mailboxes: 1
  • New message notification
  • Connect Facebook page: Unlimited
  • Connect Twitter page: Unlimited
  • Search Twitter
  • Mailboxes: 1
  • Knowledge base / FAQ

Enterprise

Features

  • User limit: Unlimited
  • Flex users
  • Email
  • Chat
  • Twitter
  • Facebook
  • Call logging
  • Conversations: Unlimited
  • Multi-brand support
  • Labels
  • Filters
  • Collaborate with co-workers
  • Macros: Unlimited
  • Customize chat
  • Online/offline status
  • Pre-chat form
  • Language: 10+
  • Customize text lines
  • Intelligent pre-chat response
  • Sound notification
  • Mailboxes: 1
  • New message notification
  • Connect Facebook page: Unlimited
  • Connect Twitter page: Unlimited
  • Search Twitter
  • Mailboxes: 1
  • Knowledge base / FAQ

Showing 3 out of 3 - View All

Casengo Integrations

logo for Wordpress

Wordpress

Shopping Cart

Casengo integrates with Wordpress. WordPress is one of the best CMS platforms that helps you create a blog or a website started in n...
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logo for Magento

Magento

Shopping Cart

Casengo integrates with Magento. The Magento eCommerce software platform offers online store solution for growing and large compan...
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logo for Drupal

Drupal

CMS

Casengo integrates with Drupal. Drupal is an open source content management platform powering millions of websit...
Learn More

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Critic Reviews

  • 84

    Cloudswave Score for Casengo

    Rating based on 13 Critic Reviews

    13 Favorable reviews
    100 %
    0 Mixed reviews
    0 %
    0 unfavorable reviews
    0 %
  • Casengo has a smooth, enjoyable, intuitive interface. It was easy to learn and easier to set up, but with all the functionality you would need for the prototype medium sized business site we were creating. Customer service was fast and friendly. Really enjoyed this product.

    Pros : Intuitive interface Useful features Good customer service

    Cons : We could not figure out how to shut off the notification ringer without closing out the call, but that may have simply been a problem at our end, since we were using a virtual machine and it was only for a prototype.

  • While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.

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User Reviews

View All Alternatives

Alternatives to Casengo

Casengo

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