Software Comparison
BoldChat vs LiveHelpNow vs SnapEngage

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Listed in : Live Chat

BoldChat is an easy to installandhighly customizable live chat software. They offer a robust feature set like proactive chat invitesandauto distributi... Learn More


Listed in : Live Chat

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understa... Learn More


Listed in : Live Chat

No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and informati... Learn More

Pricing Starting From

screenshot for BoldChat

BoldChat

Live Chat

$ 599
For 1 Year / 1 user(s)

screenshot for LiveHelpNow

LiveHelpNow

Live Chat

No Pricing Available yet.

screenshot for SnapEngage

SnapEngage

Live Chat

$ 60
For 1 Month / 1 user(s)

Available Features

screenshot for BoldChat

BoldChat

Live Chat

Unlimited live chat with no hidden fees

Fully customizable without re-implementing html code

Works out-of-the-box with mobile and desktop browsers

Proactively engage visitors

Real-time skill routing

Comprehensive reporting

24/7 product support

Advanced canned messaging options to boost operator efficiencies

Supports auto assignment and distribution of chats across large teams and many deployments

Advanced agent reporting

Salesforce integration module

Put live chat in your apps via the Mobile SDK (iOS and Android)

Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter

Real-time supervisor dashboard

Robust APIs to extend BoldChat into 3rd party systems

Single sign-on integration

screenshot for LiveHelpNow

LiveHelpNow

Live Chat
  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • screenshot for SnapEngage

    SnapEngage

    Live Chat

    16 Chat Agents Included 

    $25 USD / additional agent

    Premium Integrations

    Full Customization

    White label

    HIPAA compliance

    Priority tiers

    Multiple admins

    Priority support

    Agent training

    Free Trial Availability

    screenshot for SnapEngage

    BoldChat

    Live Chat
    screenshot for SnapEngage

    LiveHelpNow

    Live Chat

    No Free Trial Available.

    screenshot for SnapEngage

    SnapEngage

    Live Chat

    Most Favorable User Review

    screenshot for BoldChat

    BoldChat

    Live Chat

    No favorable user review available yet for BoldChat.

    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat

    No favorable user review available yet for LiveHelpNow.

    screenshot for SnapEngage

    SnapEngage

    Live Chat
    User review from
    10
    Craig Lahti
    Mar 4, 2016

    We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.

    Pros :

    • Price is high, especially when it can be used across multiple sites.
    • Gives great insight into the customer.
    • Easy to navigate agent portal Analytics to understand better who is chatting at what times and how that information can help improve hours of availability and automation to commonly asked questions.

    Cons :

    • It can be a little tricky to create a custom image for the live chat button that looks just the way you want it to look.

    Most Favorable Critic Review

    screenshot for BoldChat

    BoldChat

    Live Chat
    75
    Anonymous contribution , The Review Jury

    Saturday 19 July 2014

    BoldChat. does come with a hefty tag price which you may or may not be willing to pay for. When you compare the price with other similar programs, it is quite steep, but you will get your money's worth in terms of usability, accessibility, features and ease of setup.

    More about BoldChat
    View all the BoldChat Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    90
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews
    screenshot for SnapEngage

    SnapEngage

    Live Chat
    100
    Dekker Fraser , Flame Design

    Wednesday 08 January 2014

    I’ve seen a big difference in sales because of Snapengage. Customers come to my site and are able to have a conversation with me before abandoning my site. Visitors are far more likely to book an appointment because they were given the chance to speak to a real person! With a free trial for 2 weeks, it’s worth trying out.

    More about SnapEngage
    View all the SnapEngage Critic Reviews

    Most Unfavorable Critic Review

    screenshot for BoldChat

    BoldChat

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about BoldChat
    View all the BoldChat Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews
    screenshot for SnapEngage

    SnapEngage

    Live Chat
    40
    Anonymous contribution , Live chat Software

    Wednesday 31 December 1969

    SnapEngage is full featured, or even over featured if there’s such a thing. We appreciate its capabilities which make it one of the top ten best live chat tools in this review. However, minor lapses that we’ve taken into account together place SnapEngage in this rank. But in general, SnapEngage is amazing!

    More about SnapEngage
    View all the SnapEngage Critic Reviews

    Demo Video

    screenshot for BoldChat

    BoldChat Demo Video

    Live Chat
    screenshot for LiveHelpNow

    LiveHelpNow Demo Video

    Live Chat
    screenshot for SnapEngage

    SnapEngage Demo Video

    Live Chat

    Typical Customer

    screenshot for BoldChat

    BoldChat

    Live Chat
    • Business
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • N/A
    screenshot for SnapEngage

    SnapEngage

    Live Chat
    • Business

    Supported Devices

    screenshot for BoldChat

    BoldChat

    Live Chat
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    screenshot for SnapEngage

    SnapEngage

    Live Chat

    Supported Languages

    screenshot for BoldChat

    BoldChat

    Live Chat
    • English
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • English
    screenshot for SnapEngage

    SnapEngage

    Live Chat
    • English
    • Spanish
    • Portuguese

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