Software Comparison
BoldChat vs Casengo

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Listed in : Live Chat

BoldChat is an easy to installandhighly customizable live chat software. They offer a robust feature set like proactive chat invitesandauto distributi... Learn More


Listed in : Live Chat

Casengo develops and markets an all-in-one customer support application. With this cloud-based application, small business owners can handle customer ... Learn More

Pricing Starting From

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BoldChat

Live Chat

$ 599
For 1 Year / 1 user(s)

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Casengo

Live Chat

Free Plan

Available Features

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BoldChat

Live Chat

Unlimited live chat with no hidden fees

Fully customizable without re-implementing html code

Works out-of-the-box with mobile and desktop browsers

Proactively engage visitors

Real-time skill routing

Comprehensive reporting

24/7 product support

Advanced canned messaging options to boost operator efficiencies

Supports auto assignment and distribution of chats across large teams and many deployments

Advanced agent reporting

Salesforce integration module

Put live chat in your apps via the Mobile SDK (iOS and Android)

Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter

Real-time supervisor dashboard

Robust APIs to extend BoldChat into 3rd party systems

Single sign-on integration

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Casengo

Live Chat

User limit: Unlimited

Flex users

Email

Chat

Twitter

Facebook

Call logging

Conversations: Unlimited

Multi-brand support

Labels

Filters

Collaborate with co-workers

Macros: Unlimited

Customize chat

Online/offline status

Pre-chat form

Language: 10+

Customize text lines

Intelligent pre-chat response

Sound notification

Mailboxes: 1

New message notification

Connect Facebook page: Unlimited

Connect Twitter page: Unlimited

Search Twitter

Mailboxes: 1

Knowledge base / FAQ

Free Trial Availability

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BoldChat

Live Chat
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Casengo

Live Chat

Most Favorable Critic Review

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BoldChat

Live Chat
75
Anonymous contribution , The Review Jury

Saturday 19 July 2014

BoldChat. does come with a hefty tag price which you may or may not be willing to pay for. When you compare the price with other similar programs, it is quite steep, but you will get your money's worth in terms of usability, accessibility, features and ease of setup.

More about BoldChat
View all the BoldChat Critic Reviews
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Casengo

Live Chat
60
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

While you can configure the Premium version of Casengo for most languages, not having French or Spanish as out-of-the-box options can be a large detraction for North American vendors. However, if language is not an issue, Casengo’s simplicity of implementation, social media approach and low price point makes it a product worth considering for any growing company.

More about Casengo
View all the Casengo Critic Reviews

Most Unfavorable Critic Review

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BoldChat

Live Chat
0
Anonymous contribution , GetApp

Monday 30 November -1

More about BoldChat
View all the BoldChat Critic Reviews
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Casengo

Live Chat

No critic review available yet for Casengo .

Demo Video

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BoldChat Demo Video

Live Chat
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Casengo Demo Video

Live Chat

Screenshots

Typical Customer

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BoldChat

Live Chat
  • Business
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Casengo

Live Chat
  • Business

Supported Devices

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BoldChat

Live Chat
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Casengo

Live Chat

Supported Languages

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BoldChat

Live Chat
  • English
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Casengo

Live Chat
  • English
  • German
  • Russian

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