Software Comparison
BoldChat vs Campfire vs SnapEngage

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Listed in : Live Chat

BoldChat is an easy to installandhighly customizable live chat software. They offer a robust feature set like proactive chat invitesandauto distributi... Learn More


Listed in : Live Chat

Campfire is a web-based group chat tool that lets you set up password-protected chat rooms in just seconds. Invite a client, colleague, or vendor to c... Learn More


Listed in : Live Chat

No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and informati... Learn More

Pricing Starting From

screenshot for BoldChat

BoldChat

Live Chat

$ 599
For 1 Year / 1 user(s)

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Campfire

Online Community

Free Plan

screenshot for SnapEngage

SnapEngage

Live Chat

$ 60
For 1 Month / 1 user(s)

Available Features

screenshot for BoldChat

BoldChat

Live Chat

Unlimited live chat with no hidden fees

Fully customizable without re-implementing html code

Works out-of-the-box with mobile and desktop browsers

Proactively engage visitors

Real-time skill routing

Comprehensive reporting

24/7 product support

Advanced canned messaging options to boost operator efficiencies

Supports auto assignment and distribution of chats across large teams and many deployments

Advanced agent reporting

Salesforce integration module

Put live chat in your apps via the Mobile SDK (iOS and Android)

Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter

Real-time supervisor dashboard

Robust APIs to extend BoldChat into 3rd party systems

Single sign-on integration

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Campfire

Online Community

4 chatters

10 MB of storage

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SnapEngage

Live Chat

16 Chat Agents Included 

$25 USD / additional agent

Premium Integrations

Full Customization

White label

HIPAA compliance

Priority tiers

Multiple admins

Priority support

Agent training

Free Trial Availability

screenshot for SnapEngage

BoldChat

Live Chat
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Campfire

Online Community
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SnapEngage

Live Chat

Most Favorable User Review

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BoldChat

Live Chat

No favorable user review available yet for BoldChat.

screenshot for Campfire

Campfire

Online Community
User review from
9
Maryna Bondarenko
Oct 27, 2015

 When it comes to instant messaging the majority thinks of Skype at first. But this software has a lot of disadvantages, the main of which is the lack of security. Well, if your team needs the secure communication environment, Campfire is the great choice. This chat is designed primarily for the teams. If your group is no more than four people, you can use Campfire for free. Free account gives an opportunity to store up to 10 Mb if files in the chat. For bigger teams, there are premium plans with more storage and conference calling feature. Campfire is the web based chat, so there is no need to install the additional software, just the browser is OK. There is the official app for the iOS and a lot of third-party apps for the Android and Windows Phone. The security is in the first place here. To begin chatting the registered user has to create the room that is protected with the password. The room owner can decide whom to invite and who can see which rooms. All data is transferred using the HTTPS protocol. Premium and Plus accounts also include SSL security. The iPhone app has the basic features and helps to keep an eye on what's going on even on the go. It shows all the rooms the user has access to and gives the opportunity to see how many people are in every room. It can also remember the last room the user entered and immediately take him to it. The notifications about new messages can be turned on or off.

Pros :

  • The chat rooms are password-protected.
  • A lot of third-party extras & add-ons.
  • Funny sounds in chat Web archive for chats and uploaded files.

Cons :

  • The archives are date-based. It takes a lot of clicking to browse them.
  • No individual chat.

screenshot for SnapEngage

SnapEngage

Live Chat
User review from
10
Craig Lahti
Mar 4, 2016

We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.

Pros :

  • Price is high, especially when it can be used across multiple sites.
  • Gives great insight into the customer.
  • Easy to navigate agent portal Analytics to understand better who is chatting at what times and how that information can help improve hours of availability and automation to commonly asked questions.

Cons :

  • It can be a little tricky to create a custom image for the live chat button that looks just the way you want it to look.

Most Favorable Critic Review

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BoldChat

Live Chat
75
Anonymous contribution , The Review Jury

Saturday 19 July 2014

BoldChat. does come with a hefty tag price which you may or may not be willing to pay for. When you compare the price with other similar programs, it is quite steep, but you will get your money's worth in terms of usability, accessibility, features and ease of setup.

More about BoldChat
View all the BoldChat Critic Reviews
screenshot for Campfire

Campfire

Online Community
75
Christian Harris , Business Computing World

Monday 23 November 2009

Campfire is an exciting communications solution for switched-on businesses and is almost an essential add-on for Basecamp users. It’s not perfect—most notably the lack of new message alerting and transcribe downloading—and, sure, you’ll have to force some conversations back on track, but you’ll be able to have fun and get work done at the same time in a safe environment. 37signals knows business.

More about Campfire
View all the Campfire Critic Reviews
screenshot for SnapEngage

SnapEngage

Live Chat
100
Dekker Fraser , Flame Design

Wednesday 08 January 2014

I’ve seen a big difference in sales because of Snapengage. Customers come to my site and are able to have a conversation with me before abandoning my site. Visitors are far more likely to book an appointment because they were given the chance to speak to a real person! With a free trial for 2 weeks, it’s worth trying out.

More about SnapEngage
View all the SnapEngage Critic Reviews

Most Unfavorable Critic Review

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BoldChat

Live Chat
0
Anonymous contribution , GetApp

Monday 30 November -1

More about BoldChat
View all the BoldChat Critic Reviews
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Campfire

Online Community
0
Anonymous contribution , GetApp

Monday 30 November -1

More about Campfire
View all the Campfire Critic Reviews
screenshot for SnapEngage

SnapEngage

Live Chat
40
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

SnapEngage is full featured, or even over featured if there’s such a thing. We appreciate its capabilities which make it one of the top ten best live chat tools in this review. However, minor lapses that we’ve taken into account together place SnapEngage in this rank. But in general, SnapEngage is amazing!

More about SnapEngage
View all the SnapEngage Critic Reviews

Demo Video

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BoldChat Demo Video

Live Chat
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Campfire Demo Video

Online Community
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SnapEngage Demo Video

Live Chat

Screenshots

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Campfire

Online Community
Screenshot for Campfire 4 screenshots available

Typical Customer

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BoldChat

Live Chat
  • Business
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Campfire

Online Community
  • Business
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SnapEngage

Live Chat
  • Business

Supported Devices

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BoldChat

Live Chat
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Campfire

Online Community
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SnapEngage

Live Chat

Supported Languages

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BoldChat

Live Chat
  • English
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Campfire

Online Community
  • English
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SnapEngage

Live Chat
  • English
  • Spanish
  • Portuguese

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