Software Comparison
Zoho CRM vs Salesforce Service Cloud

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Listed in : CRM

Online CRM software for controlling your trades, purchasing, client support, and inventory in a unique system. Zoho CRM, a manageable CRM for Small Bu... Learn More

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Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More

Pricing Starting From

screenshot for Zoho CRM

Zoho CRM

CRM

Free Plan

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

Available Features

screenshot for Zoho CRM

Zoho CRM

CRM

1GB File Storage

5000 records

Lead management

Accounts and Contacts

Sales Opportunities

Social CRM

Reports & Dashboards

Web Forms

Developer API

Contact management

Mobile App

Sales Forecasting

Reports and Dashboards

Document Library

Marketing Campaigns

Mass Email

Product Customization

100,000 records

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

Free Trial Availability

screenshot for Salesforce Service Cloud

Zoho CRM

CRM
Free Trial Available
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Most Favorable User Review

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Zoho CRM

CRM
User review from
10
Matthew Veil
Jul 27, 2016

Easy to get started with low-cost investment a small start-up business can get started for as little to nothing as long as they are willing to put in a few hours of work. Easy to view and organize interface to see a list of leads, contacts, and companies you are working with.Fairly easy to customize the module fields to input words that are specific to your industry as well as organize it in such a way to be easy to find fields. For example, I have a service based industry and custom fields can include clients, active prospects, non-active customer/prospects, vendors, and much much more. I regularly try to add more fields to sources of leads and clients because I have affiliates to link to. So very easy to customize. If you're just starting up, this is one of the best tools you can invest into, all it takes is some time and if you have some extra money to invest per month you can unlock quite a few more features.I'm in the marketing field, and I always recommend a CRM of sorts including Zoho to clients for a way to organize their customer and contact database, by doing so you can smoother operations, follow up with leads and clients, and easy access to a lot of online video tutorials. You can then grow with Zoho with many add-on services that easily integrates with the main CRM system.

Pros :

  • My biggest thing is that even on the free license plan you have access to their mobile app. That is huge for me and for small start-up businesses.
  • Customization features and modules are fairly easy to work with, but you don't have to be super technologically advanced to actually handle the customizations.
  • There are multiple apps for the multiple extensions that they have which help for when you are on the go.

Cons :

  • The only downside I would say is that not all the extensions can be accessed from the CRM system, but they do integrate with each other.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

Most Favorable Critic Review

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Zoho CRM

CRM
75
TJ McCue , Small Business Trends

Thursday 26 December 2013

Zoho CRM doesn’t look fancy when you use it, but it offers the same services you could pay up to 4x as much for with other software. You can track your sales, connect with your customers, and integrate your CRM account with other apps to expand it into a customized business solution. It even allows you to sync your account with Google Apps.

More about Zoho CRM
View all the Zoho CRM Critic Reviews
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
80
Anonymous contribution , GetApp

Sunday 08 March 2015

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

More about Salesforce Service Cloud
View all the Salesforce Service Cloud Critic Reviews

Most Unfavorable Critic Review

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Zoho CRM

CRM
20
Merlyn Jones , GetApp

Friday 04 December 2015

More about Zoho CRM
View all the Zoho CRM Critic Reviews
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Salesforce Service Cloud

CRM

No critic review available yet for Salesforce Service Cloud .

Demo Video

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Zoho CRM Demo Video

CRM
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Salesforce Service Cloud Demo Video

CRM

Screenshots

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Salesforce Service Cloud

CRM
Screenshot for Salesforce Service Cloud 4 screenshots available

Typical Customer

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Zoho CRM

CRM
  • Business
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Salesforce Service Cloud

CRM
  • Business

Supported Devices

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Zoho CRM

CRM
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Supported Languages

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Zoho CRM

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Japanese
  • Portuguese
  • Polish
  • Danish
  • Swedish
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Portuguese
  • Danish
  • Swedish

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