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SugarCRM

SugarCRM Reviews and Cloudswave Rating

  • 79

    Cloudswave Score for SugarCRM

    Rating based on 122 Critic Reviews

    21 Favorable reviews
    91 %
    2 Mixed reviews
    9 %
    0 unfavorable reviews
    0 %
  • SugarCRM from an admin standpoint

    SugarCRM Use Cases and Deployment ScopeSugarCRM is a good way to organize your contacts and accounts. It helps larger departments stay in touch with what is going on with all of the customers. The biggest thing SugarCRM can help mitigate is turnover in the organization, and lack of understanding of what has been discussed already with a client and not making the client re-explain themselves to a new account manager.

    Pros : Contract & Document Organization.Workflow.Account Management.

    Cons : Upgrades are not smooth for us, it requires a lot of IT support. Our SugarCRM instance is self-hosted.Speed, at times it runs really slow.More customization for setting users up, preload dashboards and dashlets etc.

    0 of 0 people found this review helpful

    Partner's view of SugarCRM

    SugarCRM Use Cases and Deployment ScopeOur entire organization uses SugarCRM. We utilize Marketing Automation, Leads, Opportunities, Contracts, Quotes, Projects. It provides us with the ability to have single tool to view all information as it pertains to each touch point we have with our current and prospective customers.

    Pros : Account ManagmentIntegration with many 3rd party tools such as Marketo and Act-OnChoice of deployment; On-premise or On-Demand

    Cons : Documentation is functional but it is not greatUpdates to the product are not earth shattering

    0 of 0 people found this review helpful

    SugarCRM - The Mobile CRM Answer

    SugarCRM Use Cases and Deployment ScopeWe utilize SugarCRM to track our leads and customers. It is being used across the whole organization (sales, marketing, support, etc)It allows us to keep all data under one roof instead of having to use multiple software pieces to do this.

    Pros : SugarCRM delivers a full project management solution combined with the sales management, marketing automation, and customer support used by employees to manage customer-centric activities.SugarCRM allows you to access client information from your tablet or smartphone and also lets you add info in real time.SugarCRM features a great customization studio as it allows its users to integrate with the existing CRM products with ease.

    Cons : SugarCRM's lack of good integration with Outlook for e-mails is a major flaw.Having the ability to have a desktop application would open the market to more companies who like the best of both worlds.The minimum user count of 10 is definitely a drawback for those smaller companies.

    0 of 0 people found this review helpful
    Read all reviews on TrustRadius
  • Innovative and much better UI

    We have used SugarCRM for our Sales, Support and even Project management In the process of evaluating something that is cost effective and and innovating flexible solution which is highly customisable, the answer was pretty simply SugarCRM

    Pros : SugarCRM acts more of a Platform than an application and we have the choice to host the same application on Cloud, on-premise or anywhere The best thing is the modern UI, and no. of connectors available to integrate Sugar with are abundant The Sugar Support is amazing and the APIs, documents, resources and open and easily accessible with a lot of self learning material. They have their own free University. All the Enterprise features are available at a cost a basic CRM

    Cons : Calendar sync is an issue and Email Client inbuilt in Sugar has sad UI Mobile app is a little slow when it loads the first time Cannot change the theme with our Company schema Marketing tool needs improvement especially compared to what is now available and many times Emails hit rate is extremely low

    0 of 0 people found this review helpful

    Feature Rich

    I have used SugarCRM during seven months and it was my first contact with a CRM. I used it to keep track of communication to customers and assigned tasks to the help desk. The software is pretty self-explanatory, however it offers a huge amount of features that I didn´?¢t use. Which doesn´?¢t mean that they were not useful it was just that I didn´?¢t need it. The Email integration is a very useful feature, however what I found confusing sometimes was the order how the system tracks the email conversation.

    Pros : Very robust, many features

    Cons : Interface doesn´?¢t look very attractive. Tracket conversations could be a little bit better organized

    0 of 0 people found this review helpful
    Read all reviews on GetApp
  • If you’re searching for a powerhouse CRM for your powerhouse enterprise, then definitely consider investing in Sugar CRM. I believe the time, training, and finances required will pay off. However, I advise that small and medium sized companies look elsewhere.

    0 of 0 people found this review helpful
  • SugarCRM is a good CRM solution with great customer relation management tools. The extra sales and marketing features are helpful in tracking sales and even employee activities. While there are some tools and features that are missing, such as an internal dialer, SugarCRM is a good option. The mobile app gives you the freedom to interact with your clients regardless of where you are.

    0 of 0 people found this review helpful
  • SugarCRM is a solid CRM geared towards small to medium-sized businesses (SMBs) in any particular industry. It’s a strong contender in the CRM market and is a viable option for those who require flexibility, ease of use, affordability, and choice in cloud providers.

    0 of 0 people found this review helpful
  • Cheaper than Salesforce alternatives, SugarCRM offers a rich set of features, is more customisable and more flexible.

    0 of 0 people found this review helpful
  • Ease-of-use

    You have to do a lot of training on your own as a manager of this system. In order to run a report, you have to know what you are doing very well, as there isn't much guidance.

    Functionality

    Very complex and in-depth information is available. It by far exceeds the information necessary to fully understand all company marketing and sales analysis.

    Product Quality

    It's amazing. The only thing I would suggest is a more modern user interface with a more up-to-date font and overall appearance.

    Customer Support

    I've never had to use it, so I don't have anything bad or good to say about it yet.

    Likes Best

    The fields are easy to modify. Reports are very complex if needed.

    Likes Least

    There not a lot of easy to do reports. I find myself having to do a ton of research in order to know how to do reports.

    Recommendations

    More out of the box training on the in-depth functionality of the CRM software would be helpful.

    0 of 0 people found this review helpful

    Ease-of-use

    The approach across all modules is standard; if you learn one, you've learned them all. The dashboards are excellent, and you can manage your day from one screen. Integrates with MS Office well (Outlook, Word, Excel). You can see everything you need/want to know about customers/prospects

    Functionality

    The fact that we don't need to really integrate with any other systems than Finance says it all. It's the 360 View.

    Product Quality

    I work with a number of clients and rarely have to handle a "bug" with Sugar. Usual questions are "How do you do X?"

    Customer Support

    Whenever we've had a problems, it's been handled via the Portal quickly and effectively, including escalation where required.

    Likes Best

    It's Easy to learn and use; you can train users in less than a day. There are collaboration tools, which encourage team communication. The dashboards are great; you hardly need reports. It's also very cost effective. The support is solid, responsive, and knowledgeable.

    Likes Least

    Generally speaking, there's nothing to seriously complain about.

    My only suggestion is that the SugarCRM Website could be easier to navigate.

    Recommendations

    Work with an experienced consultant for implementation. DIY for most serious Apps doesn't work!
    If you want a rapid ROI, work with people who understand CRM and change management.

    0 of 0 people found this review helpful
    Read all reviews on Software Advice
  • Exceptional scalability

    What do you like best?

    As an enterprise solutions consultant, we really like SugarCRM's ability to scale up and down. Given it's open source nature, it is very customizable unlike any other. We have customized SugarCRM at various levels that other CRM platforms is not capable of or too much expensive to do. We also like the support from its wide community of end users and developers. It's community page also allows to put in your ideas on how to improve SugarCRM and these guys take these things very seriously! Another great thing we really like about SugarCRM is it's fast and clear product development roadmap.

    In terms of usability, it's user interface allows users to navigate and go through things very easily and gets the job done in minimum number of keystrokes.

    What do you dislike?

    SugarCRM's fast development road map is kind of a love and hate thing. The product evolves so fast that sometimes it is hard to keep up. Of course you have the freedom of choice to stay in your current version.

    Recommendations to others considering the product

    If you are looking for an enterprise grade CRM application that gives you total freedom and ability to scale up ver yquickly, then SugarCRM is the way to go.

    What business problems are you solving? What benefits have you realized?

    SugarCRM is our core business application. This is the control hub of our day to day operations and we have integrated other applications with it to streamline our processes.

    0 of 0 people found this review helpful

    Using SugarCRM as a Partner and End User

    What do you like best?

    As a SugarCRM Partner and implementor the administration and configuration suite included in the software ("Studio") is intuitive and can accommodate the most commonly requested configurations. Many implementations can be handled via Studio without custom coding and developers have some flexibility to program more particular requests under the hood. The reporting tool is user friendly and provides users with different flavors to meet basic reporting queries and more illustrative charting. Salesforce users will find commonality in SugarCRM's reporting offerings.

    What do you dislike?

    Despite the usability overhaul in in SugarCRM's most recent version 7, Web-to-Lead forms continue to be sub-par in terms of ease of use and flexibility. Customers can create bare-bone and simple lead forms rather quickly but even modest aesthetics can be more time consuming than it's worth. Customers can always defer the burden to their SugarCRM partner, or even propose a solution outside of SugarCRM's native Web-to-Lead feature.

    Plugins and integrations are still immature - again customers should hope to look for ideas and honesty when presenting integration requirements for their CRM.

    What business problems are you solving? What benefits have you realized?

    From an end user standpoint experienced in multiple CRMs, usability and ease of use SugarCRM is a worthy contender alongside more expensive solutions like Salesforce. SugarCRM's UI lends itself to dashboarding and reporting, and pays attention to recent software trends, e.g. version 7's new Activity Tracker which emulates 365's Yammer.

    0 of 0 people found this review helpful

    What do you like best?

    That is it web based allowing me easy access from home and work. The full view of the account, contact and lead, making everything view-able.

    What do you dislike?

    There are some bugs, in the open source version. the session is too short sometimes. I don't think it is 100% stable.

    0 of 0 people found this review helpful
    Read all reviews on G2 Crowd
  • SugarCRM offers a well-designed, highly extensible, on-demand CRM system for anyone not afraid of getting under the hood and tinkering.

    0 of 0 people found this review helpful
  • SFA is very sales-process oriented. The natural account sales stage progression—from a suspect to a lead to a contact to an opportunity and to a win or a loss—can be accomplished with one or very few clicks and from single instance page views. The user interface is uncluttered, simple and gets the job done in a minimum number of keystrokes, but as mentioned it lacks the inviting user experience of a Web 2.0 or consumer technologies application.

    0 of 0 people found this review helpful
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