Software Comparison
SugarCRM vs Sage CRM

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Listed in : CRM

Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best all-around value of any CRM solution in the industry... Learn More


Listed in : CRM

Sage CRM is mainly intended to support small and medium-sized companies like yours. It is simple to extend, install, run, acquire and maintain for org... Learn More

Pricing Starting From

screenshot for SugarCRM

SugarCRM

CRM

$ 40
For 1 Month / 1 user(s)

screenshot for Sage CRM

Sage CRM

CRM

$ 39
For 1 Month / 1 user(s)

Available Features

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SugarCRM

CRM

Sales automation and forecasting

Marketing lead management

Support automation

Call center automation

Reporting & Dashboards

SugarCRM Mobile

Cloud or on-premise deployment

15GB storage

Unlimited Studio customizations

Unlimited online support

Support for MySQL and SQL Server (On-Site)

Revenue Line Item Level Opportunity Tracking Forecasting

Product Level Quotes

Advanced Workflow

Role-based Views

100 Concurrent Customer Self-service Portal Users

SQL-Based Reporting Access

Support for Oracle and DB2 (On-Site)

12x5 (hours/days) Email and Phone Support

60GB storage

screenshot for Sage CRM

Sage CRM

CRM

Accelerated sales

Targeted marketing

Mobile CRM

Exceptional service

Email marketing

Social CRM

Sage CRM and Sage ERP

Customized Experience

Free Trial Availability

screenshot for Sage CRM

SugarCRM

CRM
screenshot for Sage CRM

Sage CRM

CRM

Most Favorable User Review

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SugarCRM

CRM
User review from
9
Tapan Jain
Sep 20, 2015

Sugar CRM is one of the best open source CRM software in the world. It is one of the most customization friendly CRM which can be tweaked according to needs of sales, marketing and other teams. Even without customization, Sugar CRM caters to most of the needs of sales, marketing and customer support departments. Complete customer profile and past interactions are available on Sugar CRM interface. It even integrates with various social media platforms and pulls all the information so that customer support and sales teams know about the customer and their views about their company. Everything can be tracked from what campaigns the customer was targeted, whether customer was exposed to the campaign and what services or products the customer is interested in.

Pros :

Sugar CRM offers complete customization facility using Sugar Studio. Sugar Studio is a web based tool which helps to add custom functionalities or remove any functionality from the dashboard. This offers customization at the most granular level. Everything from a screen to a particular logic can be modified to suit or match the way your enterprise or teams work. Sugar CRM offers a free community version for the small and medium organizations and a commercial version which can be hosted on the company’s servers for higher security of your customer data. Sugar CRM has also launched Sugar Exchange where commercial CRM version users can find a host of third party applications to enhance the functionalities for their CRM. Sugar CRM offers a broad set of APIs which enables it developer partners to develop a large number of applications that can seamlessly integrate with Sugar CRM. Even the source code is available to the developers being an open source which makes these third party applications a lot better.

Cons :

There is a minimum requirement of 5 users and a subscription of one year for all paid versions. This is a deviation from the industry standards where most of the CRMs require a commitment of only 1 user. It restricts small and medium enterprises to use Sugar CRM. Customer support is not uniform for all the versions. Telephonic support should be available for all the customers with paid versions rather than only to customers with Enterprise or Ultimate versions.

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Sage CRM

CRM

No favorable user review available yet for Sage CRM.

Most Favorable Critic Review

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SugarCRM

CRM
75
Chuck Schaeffer , CRM Search

Wednesday 31 December 1969

SFA is very sales-process oriented. The natural account sales stage progression—from a suspect to a lead to a contact to an opportunity and to a win or a loss—can be accomplished with one or very few clicks and from single instance page views. The user interface is uncluttered, simple and gets the job done in a minimum number of keystrokes, but as mentioned it lacks the inviting user experience of a Web 2.0 or consumer technologies application.

More about SugarCRM
View all the SugarCRM Critic Reviews
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Sage CRM

CRM
75
Anonymous contribution , CRM Search

Wednesday 31 December 1969

As Sage is one of the top two SMB accounting and Enterprise Resource Planning (ERP) software vendors, it's no surprise that its CRM software offers advantages in sharing back-office data with customer facing staff.

More about Sage CRM
View all the Sage CRM Critic Reviews

Most Unfavorable Critic Review

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SugarCRM

CRM

No critic review available yet for SugarCRM .

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Sage CRM

CRM
10
Anthony Reyes , TrustRadius

Thursday 15 October 2015

Sage CRM Use Cases and Deployment ScopeI use Sage CRM for support call logging at CBS Inc. and I find it to be slow at times and inaccurate when using the insert note function. Sometimes it will log me out at random. Sage CRM is not very stable when [I am] using it for fast paced support call logging. 

More about Sage CRM
View all the Sage CRM Critic Reviews

Demo Video

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SugarCRM Demo Video

CRM
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Sage CRM Demo Video

CRM

Typical Customer

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SugarCRM

CRM
  • Business
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Sage CRM

CRM
  • Business

Supported Devices

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SugarCRM

CRM
screenshot for Sage CRM

Sage CRM

CRM

Supported Languages

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SugarCRM

CRM
  • English
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Sage CRM

CRM
  • English

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