Software Comparison
SugarCRM vs Sage CRM vs Evercontact

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Listed in : CRM

Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best all-around value of any CRM solution in the industry... Learn More


Listed in : CRM

Sage CRM is mainly intended to support small and medium-sized companies like yours. It is simple to extend, install, run, acquire and maintain for org... Learn More


Listed in : CRM

Evercontact (formerly WriteThat.name) is the cloud service that automatically updates address books by analyzing signature blocks in emails, or from c... Learn More

Pricing Starting From

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SugarCRM

CRM

$ 40
For 1 Month / 1 user(s)

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Sage CRM

CRM

$ 39
For 1 Month / 1 user(s)

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Evercontact

CRM

Free Plan

Available Features

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SugarCRM

CRM

Sales automation and forecasting

Marketing lead management

Support automation

Call center automation

Reporting & Dashboards

SugarCRM Mobile

Cloud or on-premise deployment

15GB storage

Unlimited Studio customizations

Unlimited online support

Support for MySQL and SQL Server (On-Site)

Revenue Line Item Level Opportunity Tracking Forecasting

Product Level Quotes

Advanced Workflow

Role-based Views

100 Concurrent Customer Self-service Portal Users

SQL-Based Reporting Access

Support for Oracle and DB2 (On-Site)

12x5 (hours/days) Email and Phone Support

60GB storage

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Sage CRM

CRM

Accelerated sales

Targeted marketing

Mobile CRM

Exceptional service

Email marketing

Social CRM

Sage CRM and Sage ERP

Customized Experience

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Evercontact

CRM

Unlimited contact updates

Analysis of incoming email signatures

Addition of latest network details for your contacts

Automatic address book updates in Gmail, Outlook, Office 365

Unlimited use of Chrome plugin

AddMe link

Centralized account management and billing

Admin Dashboard

Automatic updates to individual or team address books

Dedicated support

Free Trial Availability

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SugarCRM

CRM
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Sage CRM

CRM
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Evercontact

CRM

Most Favorable User Review

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SugarCRM

CRM
User review from
9
Tapan Jain
Sep 20, 2015

Sugar CRM is one of the best open source CRM software in the world. It is one of the most customization friendly CRM which can be tweaked according to needs of sales, marketing and other teams. Even without customization, Sugar CRM caters to most of the needs of sales, marketing and customer support departments. Complete customer profile and past interactions are available on Sugar CRM interface. It even integrates with various social media platforms and pulls all the information so that customer support and sales teams know about the customer and their views about their company. Everything can be tracked from what campaigns the customer was targeted, whether customer was exposed to the campaign and what services or products the customer is interested in.

Pros :

Sugar CRM offers complete customization facility using Sugar Studio. Sugar Studio is a web based tool which helps to add custom functionalities or remove any functionality from the dashboard. This offers customization at the most granular level. Everything from a screen to a particular logic can be modified to suit or match the way your enterprise or teams work. Sugar CRM offers a free community version for the small and medium organizations and a commercial version which can be hosted on the company’s servers for higher security of your customer data. Sugar CRM has also launched Sugar Exchange where commercial CRM version users can find a host of third party applications to enhance the functionalities for their CRM. Sugar CRM offers a broad set of APIs which enables it developer partners to develop a large number of applications that can seamlessly integrate with Sugar CRM. Even the source code is available to the developers being an open source which makes these third party applications a lot better.

Cons :

There is a minimum requirement of 5 users and a subscription of one year for all paid versions. This is a deviation from the industry standards where most of the CRMs require a commitment of only 1 user. It restricts small and medium enterprises to use Sugar CRM. Customer support is not uniform for all the versions. Telephonic support should be available for all the customers with paid versions rather than only to customers with Enterprise or Ultimate versions.

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Sage CRM

CRM

No favorable user review available yet for Sage CRM.

screenshot for Evercontact

Evercontact

CRM
User review from
9
Tapan Jain
Sep 13, 2015

One would never need to update your address book by copying the information from email signatures. Evercontact is a service that helps keep your mail contacts (Gmail contacts, Outlook contacts, Office365 contacts and Outlook contacts) and your CRM contacts (Connectwise, Salesforce and Highrise) always updated by mining your email accounts to create and update contacts. It simply takes out the pain of manually trying to find updated contacts or digging into the mail archives to find the contact of a person who emailed you once. Evercontact works in the background and will never erase your existing contacts.

Pros : Evercontact works even retroactively. It offers a Flashback feature which can scan up to 5 year old mails and can create or update the contact list. It gives you full control on the changes made to your contact list. You can chose to manually confirm or reject the changes suggested or go for completely automated option. You can even chose to receive the updates daily, weekly or monthly. It saves a lot of time and no contact is ever lost. A chrome plugin if also on offering which can let you save contact details from any web page in the browser and directly save it to the address book. The plugin is automatically able to identify which information is of what type and then updates the correct field with the correct information in the address book.For business users, keeping all contacts intact and updated is very important especially in sales dominated organizations. Also, in case of people moving out of your organizations, lots of important contacts go away with that person. With Evercontact, one cane always keeps on scanning the emails so that no contact is ever lost.

Cons : Evercontact scans the email for contact information in the email signatures which means that all the emails are accessed by the Evernote. Although Evernote claims that only an automated computer program does all the process and the email copy is deleted after the contact information has been extracted, it is hard to trust when your life runs on your email account. There have been instances of companies claims of deleting user information have been found false.

Most Favorable Critic Review

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SugarCRM

CRM
75
Chuck Schaeffer , CRM Search

Wednesday 31 December 1969

SFA is very sales-process oriented. The natural account sales stage progression—from a suspect to a lead to a contact to an opportunity and to a win or a loss—can be accomplished with one or very few clicks and from single instance page views. The user interface is uncluttered, simple and gets the job done in a minimum number of keystrokes, but as mentioned it lacks the inviting user experience of a Web 2.0 or consumer technologies application.

More about SugarCRM
View all the SugarCRM Critic Reviews
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Sage CRM

CRM
75
Anonymous contribution , CRM Search

Wednesday 31 December 1969

As Sage is one of the top two SMB accounting and Enterprise Resource Planning (ERP) software vendors, it's no surprise that its CRM software offers advantages in sharing back-office data with customer facing staff.

More about Sage CRM
View all the Sage CRM Critic Reviews
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Evercontact

CRM
75
Ellis Hamburger , Business Insider

Wednesday 15 June 2011

It's for businesspeople and consumers alike, and requires almost zero set-up. All you do is plug in your Gmail credentials, and Writethat.name does the rest.

More about Evercontact
View all the Evercontact Critic Reviews

Most Unfavorable Critic Review

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SugarCRM

CRM

No critic review available yet for SugarCRM .

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Sage CRM

CRM
10
Anthony Reyes , TrustRadius

Thursday 15 October 2015

Sage CRM Use Cases and Deployment ScopeI use Sage CRM for support call logging at CBS Inc. and I find it to be slow at times and inaccurate when using the insert note function. Sometimes it will log me out at random. Sage CRM is not very stable when [I am] using it for fast paced support call logging. 

More about Sage CRM
View all the Sage CRM Critic Reviews
screenshot for Evercontact

Evercontact

CRM

No critic review available yet for Evercontact .

Demo Video

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SugarCRM Demo Video

CRM
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Sage CRM Demo Video

CRM
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Evercontact Demo Video

CRM

Typical Customer

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SugarCRM

CRM
  • Business
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Sage CRM

CRM
  • Business
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Evercontact

CRM
  • Business

Supported Devices

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SugarCRM

CRM
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Sage CRM

CRM
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Evercontact

CRM

Supported Languages

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SugarCRM

CRM
  • English
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Sage CRM

CRM
  • English
screenshot for Evercontact

Evercontact

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese
  • Danish
  • Norwegian
  • Swedish

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