Software Comparison
SugarCRM vs Microsoft Dynamics CRM vs Sage CRM

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Listed in : CRM

Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best all-around value of any CRM solution in the industry... Learn More


Listed in : CRM

Microsoft Dynamics CRM is a customer relationship management software package set by Microsoft. The product centers mainly on Sales, Marketing, and As... Learn More


Listed in : CRM

Sage CRM is mainly intended to support small and medium-sized companies like yours. It is simple to extend, install, run, acquire and maintain for org... Learn More

Pricing Starting From

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SugarCRM

CRM

$ 40
For 1 Month / 1 user(s)

screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM

No Pricing Available yet.

screenshot for Sage CRM

Sage CRM

CRM

$ 39
For 1 Month / 1 user(s)

Available Features

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SugarCRM

CRM

Sales automation and forecasting

Marketing lead management

Support automation

Call center automation

Reporting & Dashboards

SugarCRM Mobile

Cloud or on-premise deployment

15GB storage

Unlimited Studio customizations

Unlimited online support

Support for MySQL and SQL Server (On-Site)

Revenue Line Item Level Opportunity Tracking Forecasting

Product Level Quotes

Advanced Workflow

Role-based Views

100 Concurrent Customer Self-service Portal Users

SQL-Based Reporting Access

Support for Oracle and DB2 (On-Site)

12x5 (hours/days) Email and Phone Support

60GB storage

screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM

Help people work fast and smart

Transform change into opportunity

Be a world-class contender

Stay on top of regulatory requirements

Maximize your IT investment

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Sage CRM

CRM

Accelerated sales

Targeted marketing

Mobile CRM

Exceptional service

Email marketing

Social CRM

Sage CRM and Sage ERP

Customized Experience

Free Trial Availability

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SugarCRM

CRM
screenshot for Sage CRM

Microsoft Dynamics CRM

CRM
screenshot for Sage CRM

Sage CRM

CRM

Most Favorable User Review

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SugarCRM

CRM
User review from
9
Tapan Jain
Sep 20, 2015

Sugar CRM is one of the best open source CRM software in the world. It is one of the most customization friendly CRM which can be tweaked according to needs of sales, marketing and other teams. Even without customization, Sugar CRM caters to most of the needs of sales, marketing and customer support departments. Complete customer profile and past interactions are available on Sugar CRM interface. It even integrates with various social media platforms and pulls all the information so that customer support and sales teams know about the customer and their views about their company. Everything can be tracked from what campaigns the customer was targeted, whether customer was exposed to the campaign and what services or products the customer is interested in.

Pros :

Sugar CRM offers complete customization facility using Sugar Studio. Sugar Studio is a web based tool which helps to add custom functionalities or remove any functionality from the dashboard. This offers customization at the most granular level. Everything from a screen to a particular logic can be modified to suit or match the way your enterprise or teams work. Sugar CRM offers a free community version for the small and medium organizations and a commercial version which can be hosted on the company’s servers for higher security of your customer data. Sugar CRM has also launched Sugar Exchange where commercial CRM version users can find a host of third party applications to enhance the functionalities for their CRM. Sugar CRM offers a broad set of APIs which enables it developer partners to develop a large number of applications that can seamlessly integrate with Sugar CRM. Even the source code is available to the developers being an open source which makes these third party applications a lot better.

Cons :

There is a minimum requirement of 5 users and a subscription of one year for all paid versions. This is a deviation from the industry standards where most of the CRMs require a commitment of only 1 user. It restricts small and medium enterprises to use Sugar CRM. Customer support is not uniform for all the versions. Telephonic support should be available for all the customers with paid versions rather than only to customers with Enterprise or Ultimate versions.

screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM
User review from
10
Mark Burdon
Aug 26, 2015

My first impression with Dynamics CRM about three years ago was not great. I've used many of the popular CRM products reviewed on this site, and there are many great solutions out there. If your company has adopted Microsoft Cloud products like Office 365, the Windows operating system, or other elements of the Dynamics business application family, Dynamics CRM Online is a great option for small businesses and large enterprises, For full disclosure, I work for a Dynamics CRM partner which also offers other Microsoft products. A few years ago when I first tried it out, I wasn't at all impressed when I tried their v4.0 product. I have had my frustrations with Microsoft products, and I have expressed my views on them. I've really been impressed how much has changed over the past few years, to make it easy for sales, customer service and marketing professionals to track support cases, opportunities, client interactions and generate reports.

Pros : - Dynamics CRM Online isn't just a "watered down" version of the Microsoft solution, it is very powerful and offers a really flexible, user friendly experience. - There are a number of ways you can customize MS CRM Online for other business processes beyond CRM - HR, memberships, volunteers, events, and there are quite a few professional/amateur sports associations and teams who have bought Microsoft CRM because of how much the solution can be tailored to different use cases. - Microsoft is evolving to make their products compatible with different device platforms, and with apps for iOS and Android, and browser flexibility improving all the time, times are changing. - There are a number of ISV solutions, such as Click Dimensions, The Portal Connector and InsideView which can add a lot of value to Dynamics CRM for marketing, self-serve customer portals to Dynamics CRM. There are a lot of integrations with other Microsoft apps like PowerBI, OneNote, and Dynamics AX, but that's to be expected. You can find many addons

Cons : As a Canadian user, I don't have access to Cortana. I'm not sure how much I'd use it to be honest, but watching some of the promotional videos it seems to be pretty cool. There seems to be a compatibility issue between the new Microsoft Edge browser in Windows 10, but Microsoft will likely get that addressed really soon. The CRM search function has improved, how you can search across the entire system from a central place. Sometimes I have you looked for a contact I knew is in the system I haven't been able to find as easily as I should. No software is without its quirks, but Dynamics CRM has evolved a great deal, and has gained a lot of marketshare in the process.

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Sage CRM

CRM

No favorable user review available yet for Sage CRM.

Most Favorable Critic Review

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SugarCRM

CRM
75
Chuck Schaeffer , CRM Search

Wednesday 31 December 1969

SFA is very sales-process oriented. The natural account sales stage progression—from a suspect to a lead to a contact to an opportunity and to a win or a loss—can be accomplished with one or very few clicks and from single instance page views. The user interface is uncluttered, simple and gets the job done in a minimum number of keystrokes, but as mentioned it lacks the inviting user experience of a Web 2.0 or consumer technologies application.

More about SugarCRM
View all the SugarCRM Critic Reviews
screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM
75
Paul Ferrill , Enterprise Apps Today

Friday 11 April 2014

Microsoft Dynamics CRM 2013 is a large program and has many moving parts, which do require some configuration and effort to get working properly on premises. The online version should appeal to small and even medium-sized businesses with limited IT resources. Tight integration with Microsoft Office and other Microsoft offerings should make this a very appealing release for any organization looking to streamline their sales and marketing automation.

More about Microsoft Dynamics CRM
View all the Microsoft Dynamics CRM Critic Reviews
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Sage CRM

CRM
75
Anonymous contribution , CRM Search

Wednesday 31 December 1969

As Sage is one of the top two SMB accounting and Enterprise Resource Planning (ERP) software vendors, it's no surprise that its CRM software offers advantages in sharing back-office data with customer facing staff.

More about Sage CRM
View all the Sage CRM Critic Reviews

Most Unfavorable Critic Review

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SugarCRM

CRM

No critic review available yet for SugarCRM .

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Microsoft Dynamics CRM

CRM
40
Arto Raudaskoski , GetApp

Thursday 01 October 2015

More about Microsoft Dynamics CRM
View all the Microsoft Dynamics CRM Critic Reviews
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Sage CRM

CRM
10
Anthony Reyes , TrustRadius

Thursday 15 October 2015

Sage CRM Use Cases and Deployment ScopeI use Sage CRM for support call logging at CBS Inc. and I find it to be slow at times and inaccurate when using the insert note function. Sometimes it will log me out at random. Sage CRM is not very stable when [I am] using it for fast paced support call logging. 

More about Sage CRM
View all the Sage CRM Critic Reviews

Demo Video

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SugarCRM Demo Video

CRM
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Microsoft Dynamics CRM Demo Video

CRM
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Sage CRM Demo Video

CRM

Typical Customer

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SugarCRM

CRM
  • Business
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Microsoft Dynamics CRM

CRM
  • Business
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Sage CRM

CRM
  • Business

Supported Devices

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SugarCRM

CRM
screenshot for Microsoft Dynamics CRM

Microsoft Dynamics CRM

CRM
screenshot for Sage CRM

Sage CRM

CRM

Supported Languages

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SugarCRM

CRM
  • English
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Microsoft Dynamics CRM

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
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Sage CRM

CRM
  • English

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