Software Comparison
SugarCRM vs Chaos Intellect

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Listed in : CRM

Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best all-around value of any CRM solution in the industry... Learn More


Listed in : CRM

Chaos Intellect Perform e-mail-merges and view contact from e-mail histories. Share complete databases or just one area such as a shared calendar, sha... Learn More

Pricing Starting From

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SugarCRM

CRM

$ 40
For 1 Month / 1 user(s)

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Chaos Intellect

CRM

$ 59.95
Single payment / 1 user(s)

Available Features

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SugarCRM

CRM

Sales automation and forecasting

Marketing lead management

Support automation

Call center automation

Reporting & Dashboards

SugarCRM Mobile

Cloud or on-premise deployment

15GB storage

Unlimited Studio customizations

Unlimited online support

Support for MySQL and SQL Server (On-Site)

Revenue Line Item Level Opportunity Tracking Forecasting

Product Level Quotes

Advanced Workflow

Role-based Views

100 Concurrent Customer Self-service Portal Users

SQL-Based Reporting Access

Support for Oracle and DB2 (On-Site)

12x5 (hours/days) Email and Phone Support

60GB storage

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Chaos Intellect

CRM

Contacts

Appointment Calendar

Task List

Projects

Email

Cloud sync with ChaosHost.com

File sync (removable drives)

Reports (advanced searching)

Advanced Data Paths (mix and match shared and personal data on one screen)

Classic (contacts, appointments and tasks on one screen)

Agenda (upcoming schedule)

Monthly and Weekly Calendars

Phone Support

Email Support

Free Trial Availability

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SugarCRM

CRM
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Chaos Intellect

CRM

Most Favorable User Review

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SugarCRM

CRM
User review from
9
Tapan Jain
Sep 20, 2015

Sugar CRM is one of the best open source CRM software in the world. It is one of the most customization friendly CRM which can be tweaked according to needs of sales, marketing and other teams. Even without customization, Sugar CRM caters to most of the needs of sales, marketing and customer support departments. Complete customer profile and past interactions are available on Sugar CRM interface. It even integrates with various social media platforms and pulls all the information so that customer support and sales teams know about the customer and their views about their company. Everything can be tracked from what campaigns the customer was targeted, whether customer was exposed to the campaign and what services or products the customer is interested in.

Pros :

Sugar CRM offers complete customization facility using Sugar Studio. Sugar Studio is a web based tool which helps to add custom functionalities or remove any functionality from the dashboard. This offers customization at the most granular level. Everything from a screen to a particular logic can be modified to suit or match the way your enterprise or teams work. Sugar CRM offers a free community version for the small and medium organizations and a commercial version which can be hosted on the company’s servers for higher security of your customer data. Sugar CRM has also launched Sugar Exchange where commercial CRM version users can find a host of third party applications to enhance the functionalities for their CRM. Sugar CRM offers a broad set of APIs which enables it developer partners to develop a large number of applications that can seamlessly integrate with Sugar CRM. Even the source code is available to the developers being an open source which makes these third party applications a lot better.

Cons :

There is a minimum requirement of 5 users and a subscription of one year for all paid versions. This is a deviation from the industry standards where most of the CRMs require a commitment of only 1 user. It restricts small and medium enterprises to use Sugar CRM. Customer support is not uniform for all the versions. Telephonic support should be available for all the customers with paid versions rather than only to customers with Enterprise or Ultimate versions.

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Chaos Intellect

CRM

No favorable user review available yet for Chaos Intellect.

Most Favorable Critic Review

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SugarCRM

CRM
75
Chuck Schaeffer , CRM Search

Wednesday 31 December 1969

SFA is very sales-process oriented. The natural account sales stage progression—from a suspect to a lead to a contact to an opportunity and to a win or a loss—can be accomplished with one or very few clicks and from single instance page views. The user interface is uncluttered, simple and gets the job done in a minimum number of keystrokes, but as mentioned it lacks the inviting user experience of a Web 2.0 or consumer technologies application.

More about SugarCRM
View all the SugarCRM Critic Reviews
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Chaos Intellect

CRM
100
Madalina Boboc , Softpedia

Tuesday 18 November 2014

Taking all of this into consideration, we can safely say that Chaos Intellect is a well-rounded piece of software. The response time is good, the system’s performance is not affected and there are sufficient options to keep you busy for quite a while.

More about Chaos Intellect
View all the Chaos Intellect Critic Reviews

Most Unfavorable Critic Review

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SugarCRM

CRM

No critic review available yet for SugarCRM .

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Chaos Intellect

CRM
25
Anonymous contribution , Outliner Software

Wednesday 26 February 2014

If you have arguments why Chaos Intellect was rather good or something from some other aspect, please tell us, but I think as an email tool, it’s substandard, and as a crm tool, it’s substandard, too: Having users ask, after that many years of development, even for CORE functionality, is not professional; lack of imagination in core elements is éliminatoire.

More about Chaos Intellect
View all the Chaos Intellect Critic Reviews

Demo Video

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SugarCRM Demo Video

CRM
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Chaos Intellect Demo Video

CRM

Typical Customer

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SugarCRM

CRM
  • Business
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Chaos Intellect

CRM
  • Business

Supported Devices

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SugarCRM

CRM
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Chaos Intellect

CRM

Supported Languages

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SugarCRM

CRM
  • English
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Chaos Intellect

CRM
  • English

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