Logo for SugarCRM

SugarCRM

Logo for SugarCRM

SugarCRM Coupons, Reviews, Comparisons and Alternatives


About SugarCRM

Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best all-around value of any CRM solution in the industry. However, the true power of Sugar goes considerably beyond the low complete price of ownership clients have experienced for more than a decade. In addition to the strong sales, marketing and support features, businesses can adjust and develop the Sugar program without hidden fees or required upgrades to more expensive versions. Additionally, users can make any number of integrations without extra costs or expenses. And Sugar’s low expense of ownership means organizations can place the power of Sugar into the hands of even more customer-facing persons to make harmonious and excellent consumer relationships.

  • 79

    Score

    122 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Email Integration
  • Marketing Automation
  • Sales Force Automation

Specifications

Categories
CRM
Supported languages
English
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
Integrations
SugarCRM integrates with Zendesk and more than 61 other solutions. View details

Ratings Summary

Metric Score Rank
cloudswave Score
79
#12
Domain Authority 77
#5
Alexa Rank 24263
#13
Integration 81
#4
Platforms 90
#2
Show / Hide category leader in Radar

SugarCRM Demo Video

SugarCRM Screenshots

Plans & Pricing

Sugar Professional

$40
for 1 Month / 1 user(s)

Features

  • Sales automation and forecasting
  • Marketing automation
  • Support automation
  • Call center automation
  • ReportingandDashboards
  • SugarCRM Mobile
  • Cloud or on-premise deployment
  • 15GB storage
  • Unlimited Studio customizations
  • Unlimited online support
  • Support for MySQL and SQL Server (On-Site)

Sugar Enterprise

$65
for 1 Month / 1 user(s)

Features

  • Sales automation and forecasting
  • Marketing lead management
  • Support automation
  • Call center automation
  • ReportingandDashboards
  • SugarCRM Mobile
  • Cloud or on-premise deployment
  • 15GB storage
  • Unlimited Studio customizations
  • Unlimited online support
  • Support for MySQL and SQL Server (On-Site)
  • Revenue Line Item Level Opportunity Tracking Forecasting
  • Product Level Quotes
  • Advanced Workflow
  • Role-based Views
  • 100 Concurrent Customer Self-service Portal Users
  • SQL-Based Reporting Access
  • Support for Oracle and DB2 (On-Site)
  • 12x5 (hours/days) Email and Phone Support
  • 60GB storage

Sugar Ultimate

$150
for 1 Month / 1 user(s)

Features

  • Sales automation and forecasting
  • Marketing automation
  • Support automation
  • Call center automation
  • ReportingandDashboards
  • SugarCRM Mobile
  • Cloud or on-premise deployment
  • 15GB storage
  • Enterprise opportunity management
  • Enterprise forecasting
  • Customer self-service portal
  • Custom Activity Streams
  • Native SQL reporting
  • Phone support
  • Private cloud option (On-Demand only)
  • 60GB storage
  • 24x7 support
  • Assigned Technical Account Manager
  • Private cloud included (On-Demand only)
  • 250GB storage

Sugar Professional

$4800
for 1 Year / 10 user(s)

Features

  • Sales automation and forecasting
  • Marketing automation
  • Support automation
  • Call center automation
  • ReportingandDashboards
  • SugarCRM Mobile
  • Cloud or on-premise deployment
  • 15GB storage
  • Unlimited Studio customizations
  • Unlimited online support
  • Support for MySQL and SQL Server (On-Site)

Showing 4 out of 25 - View All

SugarCRM Integrations

logo for Zendesk

Zendesk

Help Desk and Ticket Management

SugarCRM integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
Learn More

logo for Zapier

Zapier

Cloud Integration

SugarCRM integrates with Zapier. Zapier lets you easily connect the web apps you use, making it easy to automate tedious tasks. Yo...
Learn More

logo for Saasu

Saasu

Accounting

SugarCRM integrates with Saasu. Saasu is a cloud-based accounting solution for business owners, it shows you a quick snapshot of ...
Learn More

logo for QCommission

QCommission

Sales Management

SugarCRM integrates with QCommission. QCommission provides a robust, flexible sales commission software that decreases errors related t...
Learn More

View All

Critic Reviews

  • 79

    Cloudswave Score for SugarCRM

    Rating based on 122 Critic Reviews

    21 Favorable reviews
    91 %
    2 Mixed reviews
    9 %
    0 unfavorable reviews
    0 %
  • SugarCRM Use Cases and Deployment ScopeOur entire organization uses SugarCRM. We utilize Marketing Automation, Leads, Opportunities, Contracts, Quotes, Projects. It provides us with the ability to have single tool to view all information as it pertains to each touch point we have with our current and prospective customers.

    Pros : Account ManagmentIntegration with many 3rd party tools such as Marketo and Act-OnChoice of deployment; On-premise or On-Demand

    Cons : Documentation is functional but it is not greatUpdates to the product are not earth shattering

  • We have used SugarCRM for our Sales, Support and even Project management In the process of evaluating something that is cost effective and and innovating flexible solution which is highly customisable, the answer was pretty simply SugarCRM

    Pros : SugarCRM acts more of a Platform than an application and we have the choice to host the same application on Cloud, on-premise or anywhere The best thing is the modern UI, and no. of connectors available to integrate Sugar with are abundant The Sugar Support is amazing and the APIs, documents, resources and open and easily accessible with a lot of self learning material. They have their own free University. All the Enterprise features are available at a cost a basic CRM

    Cons : Calendar sync is an issue and Email Client inbuilt in Sugar has sad UI Mobile app is a little slow when it loads the first time Cannot change the theme with our Company schema Marketing tool needs improvement especially compared to what is now available and many times Emails hit rate is extremely low

  • If you’re searching for a powerhouse CRM for your powerhouse enterprise, then definitely consider investing in Sugar CRM. I believe the time, training, and finances required will pay off. However, I advise that small and medium sized companies look elsewhere.

View All

User Reviews


  • 1 In total

    5
    1
  • User review from

    Tapan Jain

    Sugar CRM is one of the best open source CRM software in the world. It is one of the most customization friendly CRM which can be tweaked according to needs of sales, marketing and other teams. Even without customization, Sugar CRM caters to most of the needs of sales, marketing and customer support departments. Complete customer profile and past interactions are available on Sugar CRM interface. It even integrates with various social media platforms and pulls all the information so that customer support and sales teams know about the customer and their views about their company. Everything can be tracked from what campaigns the customer was targeted, whether customer was exposed to the campaign and what services or products the customer is interested in.

    Pros :

    Sugar CRM offers complete customization facility using Sugar Studio. Sugar Studio is a web based tool which helps to add custom functionalities or remove any functionality from the dashboard. This offers customization at the most granular level. Everything from a screen to a particular logic can be modified to suit or match the way your enterprise or teams work. Sugar CRM offers a free community version for the small and medium organizations and a commercial version which can be hosted on the company’s servers for higher security of your customer data. Sugar CRM has also launched Sugar Exchange where commercial CRM version users can find a host of third party applications to enhance the functionalities for their CRM. Sugar CRM offers a broad set of APIs which enables it developer partners to develop a large number of applications that can seamlessly integrate with Sugar CRM. Even the source code is available to the developers being an open source which makes these third party applications a lot better.

    Cons :

    There is a minimum requirement of 5 users and a subscription of one year for all paid versions. This is a deviation from the industry standards where most of the CRMs require a commitment of only 1 user. It restricts small and medium enterprises to use Sugar CRM. Customer support is not uniform for all the versions. Telephonic support should be available for all the customers with paid versions rather than only to customers with Enterprise or Ultimate versions.

    • September 20, 2015
View All Alternatives

Alternatives to SugarCRM

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