Cloudswave Score for Kickserv
Rating based on 14 Critic Reviews
Nicholas Shearer, on GetApp
I own an Appliance Repair Business in the Sacramento Area, and we use this software for scheduling out our service calls and having the technicians manage the jobs out in the field. All i have to say is this software is awesome. We have gone through 3 other software providers in the past 5 years and just none of it compares to Kickserv. They have so many options as well as a client portal which has great features! Their tech support is on top of things and help you get your problems solved fast! Thank you!
Pros : Great features, awesome customer service, great price point, customer portal, great user interface, easy to use and understand, Quickbooks integrates seamlessly, live signature capture, also you can email an estimate over and the customer/client can view the estimate and sign online. (great feature for a mobile business or a business who has customers who would like to think on repairing or purchasing new)
Cons : Mobile app could use some work for iPhone & Android, but their mobile WEB interface is awesome and has so many great features.
We were outgrowing our dinosaur DB and our workflow needed to be updated and connected to tablets. I tested five different systems and Kickserv seemed like the best value. Two major overhauls later (it used to be Service Sidekick), it has far exceeded my expectations. We have grown, cut costs, and improved our customer care in ways I only could have hoped. I suspect Kickserv is ideal for many light-construction/field-service businesses like us.
Pros : Well-thought-out Cloud-based Service Management Program, super friendly support team, QuickBooks integration, Google Maps integration, Low Cost subscription, low Credit Card processing rate through Stripe (although, they charge the same rate as CCs for debit cards--which is not quite right but rare for us anyway), consistent development and improvement, it does everything we need (with perhaps one or two small compromises) and has an open API that allows us to write our own code that integrates
Cons : Cloud-based (so only as fast as your internet connection), no "offline mode", no location/inventory management (as of 2015), no automatic event triggers--although the API allows adding those features in-house; I use MS Access and VB to automate several things. There was a major issue when I had a corrupted QB company file; be very careful to backup after each sync with a desktop version of QuickBooks--it may be better to use QB Online.
We're a pump & well service company that works with water filters, electrical, plumbing, and well drilling. We deal with a large inventory set/service item set, a variety of clientele, and a large service area. As a front end service, our guys easily navigate the system to figure out their schedule for the day, client needs, etc. It allows for relatively painless team work on invoices, estimates, client management, etc. We've been with KickServ, previously ServiceSideKick, for about 3 years now, maybe a bit more, and have been very satisfied with the product and their service
Kickserv was built as a solution to meet the everyday needs of field service companies. The app serves over 50 industries including plumbing, HVAC, landscaping, carpet cleaning, computer technicians, electricians, security, maid services and automotive repair. The app is suitable for any business whose staff work both on-site and off-site and use mobile devices. Kickserv is a solution geared towards SMBs, whose staff number less than 50.
Bill L. , on G2 Crowd
What do you like best?
What do you like best?
I can work anywhere!!! We give our customers typed estimates on the spot with detailed descriptions and link to product descriptions. =MORE SALES
What do you dislike?
It has poor built in reporting But we fixed that with their API
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