Software Comparison
Salesforce Service Cloud vs AddressTwo CRM

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Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More


Listed in : CRM

AddressTwo delivers sales and marketing solutions for small businesses and entrepreneurs. Founded in 2005, AddressTwo began as a marketing and creativ... Learn More

Pricing Starting From

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

screenshot for AddressTwo CRM

AddressTwo CRM

CRM

$ 9.95
For 1 Month / 1 user(s)

Available Features

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

screenshot for AddressTwo CRM

AddressTwo CRM

CRM

Unlimited User Logins

Unlimited Contact Storage

Professional Edition Features

Powerful marketing with template wizards

email click-through and view reporting

autoresponders

opt-out management and more

Free Trial Availability

screenshot for AddressTwo CRM

Salesforce Service Cloud

CRM
screenshot for AddressTwo CRM

AddressTwo CRM

CRM

Most Favorable User Review

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

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AddressTwo CRM

CRM

No favorable user review available yet for AddressTwo CRM.

Most Favorable Critic Review

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Salesforce Service Cloud

CRM
80
Anonymous contribution , GetApp

Sunday 08 March 2015

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

More about Salesforce Service Cloud
View all the Salesforce Service Cloud Critic Reviews
screenshot for AddressTwo CRM

AddressTwo CRM

CRM
100
Neil Davey , My Customer

Tuesday 06 September 2011

We believe that in addition to their MicroCRM solution which we think deserves evaluation and consideration when looking for a solution for a Micro Business, AddressTwo has an exceptionally creative and innovative solution in Addy that we are hopeful it will stir things up in the SMB market.

More about AddressTwo CRM
View all the AddressTwo CRM Critic Reviews

Demo Video

screenshot for Salesforce Service Cloud

Salesforce Service Cloud Demo Video

CRM
screenshot for AddressTwo CRM

AddressTwo CRM Demo Video

CRM

Screenshots

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
Screenshot for Salesforce Service Cloud 4 screenshots available

Typical Customer

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Salesforce Service Cloud

CRM
  • Business
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AddressTwo CRM

CRM
  • Business
  • Personal Use

Supported Devices

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Salesforce Service Cloud

CRM
screenshot for AddressTwo CRM

AddressTwo CRM

CRM

Supported Languages

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Portuguese
  • Danish
  • Swedish
screenshot for AddressTwo CRM

AddressTwo CRM

CRM
  • English

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