Software Comparison
Salesforce Sales Cloud vs Salesforce Service Cloud

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Listed in : CRM

Salesforce Sales Cloud is a CRM and Sales Automation software that helps you stay on top of your daily business activities, from meeting, deals, oppor... Learn More


Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More

Pricing Starting From

screenshot for Salesforce Sales Cloud

Salesforce Sales Cloud

CRM

$ 25
For 1 Month / 1 user(s)

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

Available Features

screenshot for Salesforce Sales Cloud

Salesforce Sales Cloud

CRM

Workflow automation

Enterprise territory management

Profiles and page layouts

Custom app development

Integration via web service API

Salesforce Identity

Salesforce Private AppExchange

Report history tracking

Approval automation

Sales Data

Sales Cloud Engage

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

Additional data storage

24/7 toll-free support

Access to 100 admin services

Unlimited online training

Sales Data

Sales Cloud Engage

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

Free Trial Availability

screenshot for Salesforce Service Cloud

Salesforce Sales Cloud

CRM
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Most Favorable User Review

screenshot for Salesforce Sales Cloud

Salesforce Sales Cloud

CRM
User review from
10
Sean O'Connell
Mar 10, 2016

Salesforce has been a massive help with sales and organization. After working at a few companies that leverage SFDC (some well, some not so well), it's very easy to see how SFDC benefits the team as a whole. Everything from organization, tasks, events, and even communication between the team is seamless. Over the years, I've seen SFDC grow in cases of look and feel, ease of use and flexibility.Some of the apps off the app exchange have been great when needed to add to the customization needed for usage, as well as the ability to grow within the tool seamlessly. The new mobile apps have also made things easier when looking at what it can provide. Salesforce 1 is simple to use, but has some downfalls when it comes to value.

Pros :

  • Being able to organize everything from tasks, opps and even leads.
  • The ability to track every interaction throughout the process, whether it's through lead gen, qualifications, sales or even the close, everything is easy to access and break down.
  • All real-time information. Makes it simple, especially when working with teams that are not "sitting next to you". I've used it to communicate with my team when I'm in the UK and they are in USA and India, so even on different time zones, we were all on the same page.

Cons :

  • Salesforce1 doesn't give much value to the overall ease of getting information into SFDC and being able to pull it out.
  • When I'm on the road, it can be difficult to pull up history, get my notes and figure out what I need to address during a meeting.
  • Some of the "out of the box" abilities are too simple. Not having the ability to mass change Leads to Contacts, or edits without having to download an app from the app exchange gets annoying, especially when you have to customize the system to work alot of the apps.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

Most Unfavorable User Review

screenshot for Salesforce Sales Cloud

Salesforce Sales Cloud

CRM
  • User review from
    4
    Emilee Anderson
    Oct 27, 2015

    Overall, the tool was just not a fit for a small business with one or two internal marketers/sales people. The software itself is a bit overwhelming and take A LOT of time to work through. When I first started in my current position, I lobbied to have Salesforce brought back as the backbone of our sales and marketing data. We had thousands of contacts just sitting there out of date and not doing us any good. So, we decided to purchase Data Clean as well. It started out alright as I spent hours cleaning up our data. But the more I went along, the more I realized that Clean was pretty much worthless for us. It did not have updated info for our current contacts, and I was never able to find the new lead contact info that I was looking for. It was just not a good fit for our company size and objectives.

    Pros :

    For a large organization, I can see how it would make sense. It is a large-scale tool. My team really only just scratched the surface of how we could use the tool in our day to day activities. There seem to be some functions and tasks to help the hardcore sales person, but there was little offering in the way of training. (Maybe there is training, I just wasn't able to access it or find it). Another benefit, which would have been great if I could get it to work, is the overall integration with any tool out there. Obviously a perk of using one of the largest CRMs available is that other tools typically integrate first with Salesforce before any other tool. If these integrations had worked for me, I'd say it would have been one of the main benefits.

    Cons :

    I must have spent hours reading their help boards and watching videos trying to figure out the most simple tasks. I had a premium LinkedIn account, and it was never able to integrate with Salesforce. When we first bought HubSpot, I tried integrating our Salesforce license to no avail. Same story with Sidekick. This could have been since I wasn't using Salesforce to its full capacity to begin with, but I couldn't even get them to connect period. The support staff was very unhelpful throughout the process as well. Simply shifted the blame to whatever another tool I was trying to connect it with. Also, in order to reactivate our license, we were forced to sign a 3-year contract. This was a decision we regretted after the first 6 months and are now stuck with a license we don't and can't really use.

  • screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM

    No unfavorable user review available yet for Salesforce Service Cloud.

    Most Favorable Critic Review

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    Salesforce Sales Cloud

    CRM
    100
    Renee Shipley , TopTenReviews

    Friday 17 October 2014

    While the pay scale for its services is tricky to understand and it is hard to get a hold of live support, Salesforce has the most user-friendly interface, the best uses for contact management, and the most advanced sales and marketing strategies among the CRM software we reviewed.

    More about Salesforce Sales Cloud
    View all the Salesforce Sales Cloud Critic Reviews
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    80
    Anonymous contribution , GetApp

    Sunday 08 March 2015

    I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

    More about Salesforce Service Cloud
    View all the Salesforce Service Cloud Critic Reviews

    Demo Video

    screenshot for Salesforce Sales Cloud

    Salesforce Sales Cloud Demo Video

    CRM
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud Demo Video

    CRM

    Screenshots

    screenshot for Salesforce Sales Cloud

    Salesforce Sales Cloud

    CRM
    Screenshot for Salesforce Sales Cloud 4 screenshots available
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    Screenshot for Salesforce Service Cloud 4 screenshots available

    Typical Customer

    screenshot for Salesforce Sales Cloud

    Salesforce Sales Cloud

    CRM
    • Business
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    • Business

    Supported Devices

    screenshot for Salesforce Sales Cloud

    Salesforce Sales Cloud

    CRM
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM

    Supported Languages

    screenshot for Salesforce Sales Cloud

    Salesforce Sales Cloud

    CRM
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Swedish
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Portuguese
    • Danish
    • Swedish

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