Software Comparison
Salesforce Sales Cloud vs SalesforceIQ

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Listed in : CRM

Salesforce Sales Cloud is a CRM and Sales Automation software that helps you stay on top of your daily business activities, from meeting, deals, oppor... Learn More


Listed in : CRM

SalesforceIQ formerly (RelateIQ) automates, simplifies, and extends the way you connect with expert connections. Currently, the item you like is acces... Learn More

Pricing Starting From

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Salesforce Sales Cloud

CRM

$ 25
For 1 Month / 1 user(s)

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SalesforceIQ

CRM

$ 25
For 1 Month / 1 user(s)

Available Features

screenshot for Salesforce Sales Cloud

Salesforce Sales Cloud

CRM

Workflow automation

Enterprise territory management

Profiles and page layouts

Custom app development

Integration via web service API

Salesforce Identity

Salesforce Private AppExchange

Report history tracking

Approval automation

Sales Data

Sales Cloud Engage

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

Additional data storage

24/7 toll-free support

Access to 100 admin services

Unlimited online training

Sales Data

Sales Cloud Engage

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SalesforceIQ

CRM

Effortless setup

Automatic data capture

Intelligent follow-up reminders

Personalized sales tracking

Shared address book

Mobile apps

Webinars and live trainings

Discover potential introductions

CRM data in your inbox

Sales and activity reports

Up to 3 direct integrations

Advanced pipeline reporting

Forecasting

Unlimited direct integrations

API access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

Additional data storage

24/7 toll-free support

Access to 100+ admin services

Unlimited online training

Sales Data

Sales Cloud Engage

Free Trial Availability

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Salesforce Sales Cloud

CRM
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SalesforceIQ

CRM

Most Favorable User Review

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Salesforce Sales Cloud

CRM
User review from
10
Sean O'Connell
Mar 10, 2016

Salesforce has been a massive help with sales and organization. After working at a few companies that leverage SFDC (some well, some not so well), it's very easy to see how SFDC benefits the team as a whole. Everything from organization, tasks, events, and even communication between the team is seamless. Over the years, I've seen SFDC grow in cases of look and feel, ease of use and flexibility.Some of the apps off the app exchange have been great when needed to add to the customization needed for usage, as well as the ability to grow within the tool seamlessly. The new mobile apps have also made things easier when looking at what it can provide. Salesforce 1 is simple to use, but has some downfalls when it comes to value.

Pros :

  • Being able to organize everything from tasks, opps and even leads.
  • The ability to track every interaction throughout the process, whether it's through lead gen, qualifications, sales or even the close, everything is easy to access and break down.
  • All real-time information. Makes it simple, especially when working with teams that are not "sitting next to you". I've used it to communicate with my team when I'm in the UK and they are in USA and India, so even on different time zones, we were all on the same page.

Cons :

  • Salesforce1 doesn't give much value to the overall ease of getting information into SFDC and being able to pull it out.
  • When I'm on the road, it can be difficult to pull up history, get my notes and figure out what I need to address during a meeting.
  • Some of the "out of the box" abilities are too simple. Not having the ability to mass change Leads to Contacts, or edits without having to download an app from the app exchange gets annoying, especially when you have to customize the system to work alot of the apps.

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SalesforceIQ

CRM
User review from
10
Sean O'Connell
Mar 23, 2016

Recently, at my new company, we started using Salesforce IQ within our Gmail emails. We have been using Salesforce IQ for a handful of aspects, including tracking emails, understanding when someone opens our email, tying the emails back to Salesforce, providing times we are free to chat and sending emails out at a future time. I've been using Salesforce (the CRM) for over 5 years now, but Salesforce IQ tied to my email has made life much easier. Now, I don't need to to tie emails back to the account/lead/contact through the BCC "emailtosalesforce/...." which is nice. Along with that, I can specify how I want the tracking to work, and whether I want to tie it to the contact, the opportunity, or (if for some reason) we have multiple options on the email itself.

Pros :

  • Tracking: Being able to see who and when someone opens an email is a huge benefit when it comes to sales. The Salesforce IQ application gives the sales team insight into how emails are working, and when we should follow up.
  • Timing: one of the most tedious aspects of following up with prospects (or even contacts) is sending over times that you are available to speak, connect or demo. With the Salesforce IQ application, you can plug times directly into the email based on times you are free (synced to your work calendar).
  • Creating contacts/leads in SFDC: Salesforce IQ allows you to create new leads/contacts in Salesforce when they do not exist.

Cons :

  • Creating new contacts/leads - sometimes when you create a contact or lead (straight from Gmail), it doesn't allow you to edit the contact/lead right there. The problem with this, is that you end up creating a new point being - x - "contact@aol.com" x - First Name - contact@aol.com x - Last name - ______ x - email - contact@aol.com.
  • You cannot edit the subject lines in which it goes into Salesforce. With a long string, you end with a handful of "Re: xxxxx" when it would be nice to edit (from the source) and change it to "EE - meeting with management this week"

Most Unfavorable User Review

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Salesforce Sales Cloud

CRM
  • User review from
    4
    Emilee Anderson
    Oct 27, 2015

    Overall, the tool was just not a fit for a small business with one or two internal marketers/sales people. The software itself is a bit overwhelming and take A LOT of time to work through. When I first started in my current position, I lobbied to have Salesforce brought back as the backbone of our sales and marketing data. We had thousands of contacts just sitting there out of date and not doing us any good. So, we decided to purchase Data Clean as well. It started out alright as I spent hours cleaning up our data. But the more I went along, the more I realized that Clean was pretty much worthless for us. It did not have updated info for our current contacts, and I was never able to find the new lead contact info that I was looking for. It was just not a good fit for our company size and objectives.

    Pros :

    For a large organization, I can see how it would make sense. It is a large-scale tool. My team really only just scratched the surface of how we could use the tool in our day to day activities. There seem to be some functions and tasks to help the hardcore sales person, but there was little offering in the way of training. (Maybe there is training, I just wasn't able to access it or find it). Another benefit, which would have been great if I could get it to work, is the overall integration with any tool out there. Obviously a perk of using one of the largest CRMs available is that other tools typically integrate first with Salesforce before any other tool. If these integrations had worked for me, I'd say it would have been one of the main benefits.

    Cons :

    I must have spent hours reading their help boards and watching videos trying to figure out the most simple tasks. I had a premium LinkedIn account, and it was never able to integrate with Salesforce. When we first bought HubSpot, I tried integrating our Salesforce license to no avail. Same story with Sidekick. This could have been since I wasn't using Salesforce to its full capacity to begin with, but I couldn't even get them to connect period. The support staff was very unhelpful throughout the process as well. Simply shifted the blame to whatever another tool I was trying to connect it with. Also, in order to reactivate our license, we were forced to sign a 3-year contract. This was a decision we regretted after the first 6 months and are now stuck with a license we don't and can't really use.

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    SalesforceIQ

    CRM

    No unfavorable user review available yet for SalesforceIQ.

    Most Favorable Critic Review

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    Salesforce Sales Cloud

    CRM
    100
    Renee Shipley , TopTenReviews

    Friday 17 October 2014

    While the pay scale for its services is tricky to understand and it is hard to get a hold of live support, Salesforce has the most user-friendly interface, the best uses for contact management, and the most advanced sales and marketing strategies among the CRM software we reviewed.

    More about Salesforce Sales Cloud
    View all the Salesforce Sales Cloud Critic Reviews
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    SalesforceIQ

    CRM
    80
    Anonymous contribution , AppAppeal

    Tuesday 21 October 2014

    RelateIQ is designed for professionals in any industry within small, medium and large businesses alike. The app is suitable for sales teams, community managers, customer success reps and account managers who need a better way to manage and track the communications and contact details of their professional relationships. The app can be used by an entire team or just one person.

    More about SalesforceIQ
    View all the SalesforceIQ Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Salesforce Sales Cloud

    Salesforce Sales Cloud

    CRM

    No critic review available yet for Salesforce Sales Cloud .

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    SalesforceIQ

    CRM
    20
    Abhinai Srivastava , GetApp

    Monday 12 October 2015

    We signed up for RelateIQ 2 months ago and did not find it useful so we called the support guys to cancel our subscription. It was then that they informed us that we have no choice but to keep our subscription for a year because of some fine print that they never mentioned before.

    More about SalesforceIQ
    View all the SalesforceIQ Critic Reviews

    Demo Video

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    Salesforce Sales Cloud Demo Video

    CRM
    screenshot for SalesforceIQ

    SalesforceIQ Demo Video

    CRM

    Screenshots

    screenshot for Salesforce Sales Cloud

    Salesforce Sales Cloud

    CRM
    Screenshot for Salesforce Sales Cloud 4 screenshots available

    Typical Customer

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    Salesforce Sales Cloud

    CRM
    • Business
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    SalesforceIQ

    CRM
    • Business

    Supported Devices

    screenshot for Salesforce Sales Cloud

    Salesforce Sales Cloud

    CRM
    screenshot for SalesforceIQ

    SalesforceIQ

    CRM

    Supported Languages

    screenshot for Salesforce Sales Cloud

    Salesforce Sales Cloud

    CRM
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Swedish
    screenshot for SalesforceIQ

    SalesforceIQ

    CRM
    • English

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