Software Comparison
Salesforce Sales Cloud vs Intercom vs KarmaCRM

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Listed in : CRM

Salesforce Sales Cloud is a CRM and Sales Automation software that helps you stay on top of your daily business activities, from meeting, deals, oppor... Learn More


Listed in : CRM

Intercom is a customer service, email marketing, and customer communication application that uses behavioral targeting and user information to create ... Learn More


Listed in : CRM

KarmaCRM will assist you to manage all your sales, leads and contacts handy and arranged. KarmaCRM hides a strong backend system behind a clear, easy ... Learn More

Pricing Starting From

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Salesforce Sales Cloud

CRM

$ 25
For 1 Month / 1 user(s)

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Intercom

CRM

Free Plan

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KarmaCRM

CRM

$ 12
For 1 Month / 1 user(s)

Available Features

screenshot for Salesforce Sales Cloud

Salesforce Sales Cloud

CRM

Workflow automation

Enterprise territory management

Profiles and page layouts

Custom app development

Integration via web service API

Salesforce Identity

Salesforce Private AppExchange

Report history tracking

Approval automation

Sales Data

Sales Cloud Engage

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

Additional data storage

24/7 toll-free support

Access to 100 admin services

Unlimited online training

Sales Data

Sales Cloud Engage

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Intercom

CRM

Send rich in-app messages

Send rich emails

Target users with live data

Trigger auto messages by time or behavior

Set message goals

Deliver in-app messages to web or mobile

Custom sender addresses

Send personal in-app messages

Send personal emails

Manage conversations in a team inbox

Receive in-app messages from users

Receive inbound emails from users

Create custom email templates

A/B test email and in-app messages

Set delivery windows for automated emails

Schedule messages to be sent

Verify sender domain via DKIM

Manage team member permissions

Integrate with Salesforce

Send unbranded messages

Get premium support

Have conversations in real-time

Collect feedback with lightweight replies

Integrate with Zendesk

See how busy you are with Inbox Insights

Integrate with GitHub

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KarmaCRM

CRM

2-way email sync

Integrations with Google, MailChimp and more

Unlimited customizable email templates

Social network integration

Plus, all light plan features

Weekly strategy call

Dedicated support rep

Send 2000 emails daily

Free Trial Availability

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Salesforce Sales Cloud

CRM
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Intercom

CRM
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KarmaCRM

CRM

Most Favorable User Review

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Salesforce Sales Cloud

CRM
User review from
10
Sean O'Connell
Mar 10, 2016

Salesforce has been a massive help with sales and organization. After working at a few companies that leverage SFDC (some well, some not so well), it's very easy to see how SFDC benefits the team as a whole. Everything from organization, tasks, events, and even communication between the team is seamless. Over the years, I've seen SFDC grow in cases of look and feel, ease of use and flexibility.Some of the apps off the app exchange have been great when needed to add to the customization needed for usage, as well as the ability to grow within the tool seamlessly. The new mobile apps have also made things easier when looking at what it can provide. Salesforce 1 is simple to use, but has some downfalls when it comes to value.

Pros :

  • Being able to organize everything from tasks, opps and even leads.
  • The ability to track every interaction throughout the process, whether it's through lead gen, qualifications, sales or even the close, everything is easy to access and break down.
  • All real-time information. Makes it simple, especially when working with teams that are not "sitting next to you". I've used it to communicate with my team when I'm in the UK and they are in USA and India, so even on different time zones, we were all on the same page.

Cons :

  • Salesforce1 doesn't give much value to the overall ease of getting information into SFDC and being able to pull it out.
  • When I'm on the road, it can be difficult to pull up history, get my notes and figure out what I need to address during a meeting.
  • Some of the "out of the box" abilities are too simple. Not having the ability to mass change Leads to Contacts, or edits without having to download an app from the app exchange gets annoying, especially when you have to customize the system to work alot of the apps.

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Intercom

CRM
User review from
10
Joris Brabants
Nov 30, 2015

First, I thought that Intercom was a way to communicate with your users. Now I'm an Intercom fanatic that believes that Intercom can help SaaS businesses in every stage of the buying cycle. From converting website visitors to retaining users, it can all be achieved with one amazing platform: Intercom!

Pros :

  • The easy way that on-boarding flow can be set up based on every single interaction that a user had or didn't have with your app.

Cons :

  • Not really a con, but I think that Intercom can improve even further by providing more reporting functionalities that a SaaS business has to on.
  • All data reported in their platform, so this can surely be used to build such a reporting engine. That would make Intercom a CRM designed for SaaS businesses.

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KarmaCRM

CRM

No favorable user review available yet for KarmaCRM.

Most Unfavorable User Review

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Salesforce Sales Cloud

CRM
  • User review from
    4
    Emilee Anderson
    Oct 27, 2015

    Overall, the tool was just not a fit for a small business with one or two internal marketers/sales people. The software itself is a bit overwhelming and take A LOT of time to work through. When I first started in my current position, I lobbied to have Salesforce brought back as the backbone of our sales and marketing data. We had thousands of contacts just sitting there out of date and not doing us any good. So, we decided to purchase Data Clean as well. It started out alright as I spent hours cleaning up our data. But the more I went along, the more I realized that Clean was pretty much worthless for us. It did not have updated info for our current contacts, and I was never able to find the new lead contact info that I was looking for. It was just not a good fit for our company size and objectives.

    Pros :

    For a large organization, I can see how it would make sense. It is a large-scale tool. My team really only just scratched the surface of how we could use the tool in our day to day activities. There seem to be some functions and tasks to help the hardcore sales person, but there was little offering in the way of training. (Maybe there is training, I just wasn't able to access it or find it). Another benefit, which would have been great if I could get it to work, is the overall integration with any tool out there. Obviously a perk of using one of the largest CRMs available is that other tools typically integrate first with Salesforce before any other tool. If these integrations had worked for me, I'd say it would have been one of the main benefits.

    Cons :

    I must have spent hours reading their help boards and watching videos trying to figure out the most simple tasks. I had a premium LinkedIn account, and it was never able to integrate with Salesforce. When we first bought HubSpot, I tried integrating our Salesforce license to no avail. Same story with Sidekick. This could have been since I wasn't using Salesforce to its full capacity to begin with, but I couldn't even get them to connect period. The support staff was very unhelpful throughout the process as well. Simply shifted the blame to whatever another tool I was trying to connect it with. Also, in order to reactivate our license, we were forced to sign a 3-year contract. This was a decision we regretted after the first 6 months and are now stuck with a license we don't and can't really use.

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    Intercom

    CRM

    No unfavorable user review available yet for Intercom.

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    KarmaCRM

    CRM

    No unfavorable user review available yet for KarmaCRM.

    Most Favorable Critic Review

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    Salesforce Sales Cloud

    CRM
    100
    Renee Shipley , TopTenReviews

    Friday 17 October 2014

    While the pay scale for its services is tricky to understand and it is hard to get a hold of live support, Salesforce has the most user-friendly interface, the best uses for contact management, and the most advanced sales and marketing strategies among the CRM software we reviewed.

    More about Salesforce Sales Cloud
    View all the Salesforce Sales Cloud Critic Reviews
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    Intercom

    CRM
    100
    Dan O. , G2 Crowd

    Friday 02 May 2014

    What do you like best?Insights on who is utilizing our app and providing more information from them via social media, etc. What do you dislike?They don't provide enough reporting. They are sitting on a treasure trove of data that I can't tap into.

    More about Intercom
    View all the Intercom Critic Reviews
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    KarmaCRM

    CRM
    100
    Anonymous contribution , SmallBizCRM

    Monday 15 October 2012

    KarmaCRM is a powerful, highly customizable and intuitive CRM solution for individuals, and small as well as medium businesses. Thanks to the unfussy and clean interface, your team will focus only on what matters the most: building and strengthening customer relationship. Karma helps you keep your contacts, leads and sales neat and tidy by hiding the potent, multifaceted backend system behind the simple, user-friendly interface.The most amazing thing about KarmaCRM is its utmost customizability; every user will enjoy a tailor-made interface for his own sales process. What’s more, Karma has a vigilant customer care team, committed to help you – you’ll never be alone in times of trouble. 

    More about KarmaCRM
    View all the KarmaCRM Critic Reviews

    Demo Video

    screenshot for Salesforce Sales Cloud

    Salesforce Sales Cloud Demo Video

    CRM
    screenshot for Intercom

    Intercom Demo Video

    CRM
    screenshot for KarmaCRM

    KarmaCRM Demo Video

    CRM

    Typical Customer

    screenshot for Salesforce Sales Cloud

    Salesforce Sales Cloud

    CRM
    • Business
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    Intercom

    CRM
    • Business
    • Personal Use
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    KarmaCRM

    CRM
    • Business

    Supported Devices

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    Salesforce Sales Cloud

    CRM
    screenshot for Intercom

    Intercom

    CRM
    screenshot for KarmaCRM

    KarmaCRM

    CRM

    Supported Languages

    screenshot for Salesforce Sales Cloud

    Salesforce Sales Cloud

    CRM
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Swedish
    screenshot for Intercom

    Intercom

    CRM
    • English
    screenshot for KarmaCRM

    KarmaCRM

    CRM
    • English

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