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Salesforce Sales Cloud

Logo for Salesforce Sales Cloud

Salesforce Sales Cloud Coupons, Reviews, Comparisons and Alternatives


About Salesforce Sales Cloud

Salesforce Sales Cloud is a CRM and Sales Automation software that helps you stay on top of your daily business activities, from meeting, deals, opportunities and beyond. The software also allows you to check the status of your business in real-time and scroll down to specific information.

Salesforce Sales Cloud gives you the chance to update and create any records on-the-go within seconds; it also helps track all customer information, nurture leads, close more deals, and make the best decision.

  • 78

    Score

    21 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features

  • Communities for sales
  • Marketing and sales leads
  • Email integration
  • Opportunities and quotes
  • Build and run innovative apps
  • Forecasting
  • Engage customers everywhere
  • Approvals and workflow

Specifications

Supported languages
English, French, Spanish, Italian, German, Russian, Swedish
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Ratings Summary

Metric Score Rank
cloudswave Score
78
#13
Domain Authority 92
#2
Alexa Rank 117
#2
Facebook 89
#3
Twitter 89
#3
Integration 90
#2
Support options 100
#1
Platforms 90
#2
Show / Hide category leader in Radar

Salesforce Sales Cloud Demo Video

Salesforce Sales Cloud Screenshots

Plans & Pricing

Group

$25
for 1 Month / 1 user(s)

Features

  • Account and contact management
  • Opportunity tracking
  • Lead scoring, routingandassignment
  • Task and event tracking
  • Customisable reports and standard dashboards
  • Mobile access, customisation, and administration
  • Chatter company social network
  • Outlook Side Panel and sync
  • Case management

Professional

$65
for 1 Month / 1 user(s)

Features

  • Account and contact management
  • Opportunity tracking
  • Lead scoring, routing and assignment
  • Task and event tracking
  • Customisable reports and standard dashboards
  • Mobile access, customisation,andadministration
  • Chatter company social network
  • Outlook Side Panel and sync
  • Case management
  • Campaigns
  • Customisable dashboards
  • Collaborative forecasts
  • Products, quotes, and orders
  • Mass email
  • Role permissions

Enterprise

$125
for 1 Month / 1 user(s)

Features

  • Account and contact management
  • Opportunity tracking
  • Lead scoring, routing and assignment
  • Task and event tracking
  • Customisable reports and standard dashboards
  • Mobile access, customisation, and administration
  • Chatter company social network
  • Outlook Side Panel and sync
  • Case management
  • Campaigns
  • Customisable dashboards
  • Collaborative forecasts
  • Products, quotes, and orders
  • Mass email
  • Role permissions
  • Workflow and approval automation
  • Report history tracking
  • Enterprise territory management
  • Profiles and page layouts
  • Custom app development
  • Integration via web service API
  • Salesforce Identity
  • Salesforce Private AppExchange

Unlimited

$250
for 1 Month / 1 user(s)

Features

  • Workflow automation
  • Enterprise territory management
  • Profiles and page layouts
  • Custom app development
  • Integration via web service API
  • Salesforce Identity
  • Salesforce Private AppExchange
  • Report history tracking
  • Approval automation
  • Sales Data
  • Sales Cloud Engage
  • Unlimited customizations
  • Unlimited custom apps
  • Multiple sandboxes
  • Additional data storage
  • 24/7 toll-free support
  • Access to 100 admin services
  • Unlimited online training
  • Sales Data
  • Sales Cloud Engage

How to Get Your Salesforce Sales Cloud Free Trial

Salesforce is a leading CRM solution brand, launched in 1999. Over the years, the company has evolved and now offers a range of solutions, including Sales Cloud. The Sales Cloud has several features that enable businesses to improve their sales processes and achieve better results. If you are interested in getting a free trial from Salesforce for Sales Cloud, keep reading.

Step 1:

Salesforce Free Trial Step 1

You can apply for a free trial at Sales Cloud using two different ways. Regardless, the first step requires you to visit the official Salesforce website. Here, you can learn about the software and the other services offered by the company. It will provide a clear idea of what to expect from Sales Cloud. To get a tree trial, you can either:

Step 2:

Salesforce Free Trial Step 2

Click on the Free Trial tab at the top-right corner of the page. The tab is green and noticeable. Clicking on it will direct you to this page. Here, you have to register with Sales Cloud. You can provide the information required by filling in the boxes on the right of the page and then click on Start free trial, or you can use your existing social media accounts to sign up. In either case, you don’t have to download or install any application. Then, the free trial for the Professional Edition of Sales Cloud will be launched.

OR

Step 1:

Salesforce Free Trial Step 1 2 Scroll down to the home page and you will be able to view the pricing. Here, you can click on Try For Free below any of the packages. Then, you will be directed to the page highlighted in Step 2 of the first option. The page will be adapted to the package you click on. Regardless, the method remains the same. You either have to fill in the details or use your social media account to sign up.

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Critic Reviews

  • 78

    Cloudswave Score for Salesforce Sales Cloud

    Rating based on 21 Critic Reviews

    2 Favorable reviews
    100 %
    0 Mixed reviews
    0 %
    0 unfavorable reviews
    0 %
  • While the pay scale for its services is tricky to understand and it is hard to get a hold of live support, Salesforce has the most user-friendly interface, the best uses for contact management, and the most advanced sales and marketing strategies among the CRM software we reviewed.

  • Salesforce.com continues to lead in the CRM space, with a robust series of offerings geared toward SMBs as well as larger companies; just be prepared to pay up.

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User Reviews


  • 30 In total

    5
    17
    4
    9
    3
    3
    2
    1
  • User review from

    Jessica Pyne

    You can do just about anything with Salesforce. The main Sales app, while sometimes clunky, can be adapted to suit specific commercial requirements, and the additional apps, custom code, and development options mean that you can customize it to do pretty much anything you can think of.

    Pros :

    • Really flexible, customizable software that with a bit of extra knowledge and training you can customize and maintain in-house. There are free training materials online - for anyone - and there's a huge network of contributors and users available, who all pitch in to help if someone is stuck with a question.
    • The AppExchange - where developers who have built additional apps and functionality on top of the basic sales cloud - is great and can handle just about any aspect of your business. It's got stuff to help you manage your Salesforce org better, to generate invoices for you, to handle project and resource management, handle financing...
    • Being the biggest CRM, any other business software you want to use (marketing automation software, etc.) will almost definitely integrate with Salesforce. This makes life so easier, and means that there are specific support options available.andnbsp;
    • For sales, you can report on pretty much anything, and create fields and objects for any data you think might be required. Knowing that everyone has the access to the same data across all business units makes for much smoother processes.

    Cons :

    • If you're managing your Salesforce org in-house (rather than via a consultant), there is a learning curve. A proper admin can't just pick the software up immediately - but there are lots of training modules available online that users can work through, and official certifications to pick up.
    • The old interface, Salesforce Classic, is pretty ugly and clunky. However, the new Lightning interface has been released, which is much nicer. It doesn't have all of the functionality of Classic yet, but it's in development.

    • July 29, 2016
  • User review from

    Esteban Castillo

    Salesforce as a whole is a great CRM. It adjusts perfectly to your sales process. It is quite easy to understand and really user-friendly. It gives you a clear view of all the Opportunities you and your team have. It lets you arrange everything in the way you want and need.

    One of the best things about Salesforce, is the fact that it´s not just a Sales CRM. But it's a huge ecosystem that lets you connect your Sales Department information with the rest of the Company.

    Another thing is how easy it is to be able to connect different software to it. If you are need of a specific software, probably, it already exists with a compatible version to your Salesforce, and if there is the case that nothing adjusts to your need exactly. You can create the app yourself. It lets you do either coding or just drag and drop.

    Pros :

    • It's really simple and clear. It lets you customize everything, so you don´t have to change the way you and your team operate, and it adjusts to your needs.
    • The way it keeps the al the information, makes it easier to have collaborations, even if the 2 users are not at the same place. It helps you organize and keep track of every opportunity you have.
    • You are able to have the system work exactly as you want, and you are able to customize everything, so it works exactly as you want. You can either buy different add-on or plugins, or created them yourself.
    • Definitely, another Pro, is their customer service. Since we have been making a lot of changes on our end to be able to adjust it to our Sales process that has been changing, I have been receiving calls from them. Since they get data that we´ve been doing a lot of changes, they call to make sure things are working fine. So this is a great extra that is not given by everyone.

    Cons :

    • Since it is so customizable, you need to have someone in your team that specializes and is designated to only work on making Salesforce work.
    • Sometimes it takes a lot of time and work to understand and learn, and also to make it do exactly what you want. But if you have someone in your team it is really functional.

    • June 8, 2016
  • User review from

    Brett Jones

    Can you be successful in a position without a CRM working with you on the back-end? Short answer, yes. andnbsp;Would it be an extremely daunting task? Absolutely. andnbsp;Step 1 for being successful - particularly in a sales role - is having a solution to work with you, not against you. Allowing you to effectively plan, keep track, report, forecast, so on and so forth, is paramount in certain roles. andnbsp;Not only does it work as your best friend in a sales role by allowing you to work smarter instead of harder, have much clearer insight into everything you do (and get measured on, at that), but also helps to (who am I kidding, imperative for) organizations to connect their workforce, have overall visibility into the world they're in, the products they sell, etc. It's not only a key tool for sales personnel to leverage, but also a key platform for everyone involved in (but not limited to): account management, finance, renewals, marketing, and much, much more.

    Pros :

    - Combines a number of various point tools into a centralized umbrella, helping to effectively manage many facets of an organization's day-to-day life

    - Rather flexible platform allowing for connection to a number of additional tools, growing the single umbrella into a more feature-rich suite of products (for example, DocuSign, Chatter, etc.)

    - Global reach ensuring top notch support teams, accessibility, etc.

    - Can be configured in so many ways, allowing organizations to personalize the platform particular to what they provide/sell.

    - The reporting engine gives understanding to so many areas of interest, helping to communicate, shed light on, forecast, and so much more.

    Cons :

    • Certainly a more expensive CRM compared to other vendors in the space
    • Sometimes the configuration of the platform can be a bit finicky and require some extra TLC and/or support to achieve.
    • The ability to pull information from the system into other tools more effectively would be a plus; as opposed to being aimed as more of a simple platform for the opposite: pushing information in and updating the records in the Salesforce.com records.

    • May 30, 2016
  • User review from

    Vincent Craig

    I have used Salesforce for several years in my career at 3 different companies.andnbsp; First I need to say that after being in the CRM industry for the past 3 years, a CRM is only as good as the implementation and maintenance of the platform.andnbsp;The user interface has not changed very much over the years, so for the average sales team who does not have a complex sales cycle the platform is very good.andnbsp; Salesforce set the bar for CRM.

    It is not that hard to learn it, and with the Outlook plugin isandnbsp;pretty good, and the click to dial option if needed works very well. On the down side it isn't very customizable, so sales teams have to adapt their sales process to it, rather than the CRM adapting to the sales process.andnbsp; Also, it is very expensive, and in some cases cost prohibitive to smaller companies who need integration and features that would help their business.

    Pros :

    • The user interface has not changed much over the years, so no much of a need to train new salespeople.andnbsp;
    • t is a stable product, and has most of the features a sales team needs.
    • Navigation through the steps of the sales process is very intuitive.andnbsp;
    • Click to dial and Outlook integration is very good.andnbsp;

    Cons :

    • Very expensive. Compared to Microsoft Dynamics, feature for feature it costs 20-40% more.andnbsp;
    • List price per seat is at $120 per month. Every feature you add to it costs a significant amount more.andnbsp;
    • If you add Data.com, click to dial and the outlook plugin, the price per seat climbs at a rate of 3X.andnbsp; andnbsp;
    • Microsoft Dynamics is at $65 per month.andnbsp; Many features like the Outlook plugin and Inside View integration are included in the price.
    • Also, you are limited by the user interface because it has virtually been unchanged since its inception, thus if you have a complex selling cycle, Microsoft Dynamics would be a better choice.

    • May 27, 2016
  • User review from

    Nicole Schill

    Definitely not the most user-friendly interface. As a part-time CRM admin, I find the backend a nightmare. Creating custom objects screws up your reporting. Best off to use it out of the box, the way Salesforce intended or else you'll end up with some skewed forecasts.

    We use it primarily for pipeline management and forecast/order reporting. It's a Sales Manager's best friend in terms of keeping track of the pipeline and holding reps accountable for their order forecasts. Would like to look into bringing in quoting process and customer service ticketing but a lot of the functionality comes from outside plug-ins and add-ons available for purchase.

    Still overall the best CRM in the game, it's relatively simple to use once the set-up is complete but the set-up itself is not straightforward. They sell you on the customization but believe me, it's better not to go down that path. They sell you on the intuitiveness, but we're still re-training our sales reps on it 5 years later.

    Pros :

    • For housing contacts and accounts, really straightforward.
    • Managing the pipeline is fairly easy from lead through to closed sale.
    • Custom reports are very useful.
    • Easy to use dashboards for quick insight into pipeline.
    • The best bang for your buck in CRM-land. Although frustrating at times, I've used other platforms that don't even come close to its functionality (i.e. the Microsoft/Oracle/SAP trio).


    Cons :

    • Anything outside of basic sales tools will cost you money to implement (marketing tools cost into the thousands; quoting add-ons same thing).
    • Hard to segment contacts and accounts to create lists.
    • Not a very user-friendly interface.
    • The worst customer service, place you on hold forever or wait for a call back within an 8-hour window!
    • Do not attempt to use for storing documents. We wanted to keep our sales documentation all in one place. The library tool is a joke with no custom folders.

    • April 28, 2016
  • User review from

    Jana Krapez Trost

    Our group has been using Salesforce for at least 7 years now. Salesforce is a platform that allows a company to adapt their solution with a precision. The report customization allows you to choose information in any combination that the user finds valuable. There are thousands of options that you can do with Salesforce - it might require some know how, but its capabilities are really great.

    Pros :

    • In the last 7 years and we have seen many different problems solved with this platform.
    • We mostly use it for typical day-to-day customer interactions, but the business process automation is where this powerful platform really comes in handy.
    • It is extremely important to have a single location where all individuals, despite function/department can view as much information as possible on all leads, prospects, customers, etc. Not to mention history of the communication with customer.
    • We use it at our company to log contacts, track deals, and track our progress.

    Cons :

    • From time to time I am having some issues with uploading emails with customer to Salesforce (from outlook to online account) – even though I upgraded the last version.
    • Not sure whether this is a Salesforce issue or the problem is on my side. Also, once you are first introduced to SF it can be threatening – the online portal is really not user-friendly looking. But you can quickly see all the benefits if you give it a chance.
    • The user interface is quite dated. If you are a first time user, you should keep in mind that Salesforce is a work in progress.
    • Salesforce is constantly improving the solution, and it's constantly painful to switch between something completely customized to switching back to something that is now available out-of-the-box or has been improved significantly. Additional I would love if there would be a simple option of SF and QBs integration.

    • April 25, 2016
  • User review from

    Josh Hughes

    Overall, Salesforce is by far the best Cloud CRM out there on the market today.andnbsp; It has the most users and the largest support team. With that comes many advantages.andnbsp; Most well-known applications will integrate with Salesforce, which gives you the ability to truly bring all your technology pieces under one pane of glass. There are around three thousand different apps on the SF app exchange (mail chimp, constant contact, draw loop) with integrations.andnbsp; This is probably the most helpful thing.

    Secondly, the mobile app is quite wonderful.andnbsp; I believe it has won a few awards. It is native to IOS, Android and built out for smartphones and tablets. This allows you to take all your info and to take it mobile while you are in the field.andnbsp; This is priceless to my business.

    It is also highly customizable. Most CRMs that I've seen are very rigid when it comes to what you can do with them.andnbsp; I believe what has made SF so successful is its ability to work in almost any industry. It is not just a sales team specific tool.andnbsp; My entire company uses Sales Cloud and the notes we take within it.

    I'll go over the negatives, but the only reason for keeping me from giving it a full 10 stars is that the User Experience can be difficult to learn and is a bit dated. They are working on it with the new lightening experience, but it is taking quite awhile for it to bull fully ran out.

    Pros :

    • App Exchange with thousands of integrations, Ability to customize, access to mobile apps that are native to pretty much every device out there, cloud-based, pretty decent support.

    Cons :

    • The biggest con for me is the design and User Experience. It is a bit dated.andnbsp; The lightning experience is on its way, but it took a long time for it comes out and is taking longer for it to fully get to where the majority of users can utilize it.
    • It is one of the more costly CRMs out there, but it certainly is the best, so you could argue that it is worth it.

    • April 21, 2016
  • User review from

    Julie Regimbal

    My overall impression of this system is it is a wonderful marketing tool to use for any type of business! The sales side of the system has many options with no software, hardware or speed limits. There is the sales cloud, the Salesforce IQ, which helps figure out which CRM solution is the best for your business. The data.com aspect gives you the account information you need for your team and helps increase your companies sales productivity. The service aspect of the system has a great call service, with great customer service and they respond right away! I think customer service is one of the most important aspects of any system. I have been very pleased with the call center with Salesforce. I have not had to wait on the phone for long periods of time and I am able to get my problem or question fixed with one phone call.


    Pros :

    • I really loved the community aspect of this system.
    • We were able to connect with the social and mobile area of different communities.
    • I like to think of our sites as communities as well, not facilities.
    • This has really helped us build stronger and long lasting relationships with our customers, partners, and employees.
    • The "Chatter" part of this system was my favorite.
    • We were able to allow all of our employees to access and connect to the files, data and even chat with experts on any questions they had.
    • This helped ease the pressure on my job a lot, because I knew that if they were looking for details on their personal information or forms they needed they could go there and find everything!


    Cons :

    • There were so much things that I really liked about this system. Their customer service is wonderful. But they are built for a smaller sized business. They advertise for this on their website as well, so customers know ahead of time that Salesforce is focused on working with and helping smaller businesses quickly. They are wonderful with the smaller sized businesses, but if our company continues to grow like they have been projecting, then we may not be able to stay with them for much longer. Our company is looking to build and start up two new sites a year so I do not know how much longer they will be able to handle all of our sites. andnbsp;

    • April 19, 2016
  • User review from

    Josephine Bogø Rahbek Mortensen

    It is very clear, everywhere you look that Salesforce is taking over the World, or the world of CRM systems. Just look at the new Salesforce Tower they are currently building in San Francisco. You're no one if you are not involved with Salesforce, this is a fact - so go for it.

    I took part in a company-wide implementation process of Salesforce and got to know every aspect of the system. As any CRM system, you start with a basic (and it this case, excellent tool), and then you customize it to your business needs. The implementation process is absolutely crucial and with Salesforce Sales Cloud, always make sure you consult professionals before buying the system.

    The Sales Cloud is playing a vital part in the everyday work life of many salespeople in my company and the adoption has been crucial. I know they find the system great to use and it means they can manage their work load in a very efficient way. Furthermore, the system integrates extremely well with marketing automation tools which allow me as a marketer to pass on nurtured and sales ready leads to sales departments.

    Pros :

    • User friendly, very professional and outstanding system.
    • The possibilities and opportunities with Salesforce Sales Cloud are endless and the sooner you get started the better.
    • The support you get from Salesforce support is outstanding, and you feel like you are taken care off from the very first minute you even consider implementing Salesforce Sales Cloud.
    • Adoption is always tricky when you change from one CRM system to another as happened in my instance, so make sure you have people on the sales floor ready to help when needed, because it will happen in the beginning.

    Cons :

    • No cons so far. Very pleased with the system and Salesforce events.andnbsp;

    • April 15, 2016
  • User review from

    Jacco de Bruijn

    Salesforce offers lead management. It's just a structure that you can customize based on your needs, and the latter may be complicated depending on what your business objectives are.

    Pros :

    • The strength of Salesforce is also it's weakness: very flexible and self-serve to make of it what you want.
    • Because of the large app exchange and the strength of the company it's a no-risk investment.

    Cons :

    • Lack of onboarding, guiding content and support.
    • After our initial launch of Salesforce for our sales team we're not exploring it for our customer success team and unfortunately there is no clear way to determine the optimal approach unless you hire a 3rd party or in-house salesforce administrator.

    • April 8, 2016
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