Cloudswave Score for SalesforceIQ
Rating based on 69 Critic Reviews
SalesforceIQ has been a decent CRM, I've used it both doing Business Development myself and extracting data to do analytics on our business development. We put a lot of time into looking for the right tool and it seems like all CRMs (Zoho, Streak, Close.io, ...) all have their good sides and bad sides: sfIQ is strong on allowing a customizable sales process for each pipeline.
Pros : They've been really responsive to feature requests, though the follow up that those features have actually been built hasn't be as good. The sfIQ Google Chrome extension is really helpful and allows you to use much of the functionality of sfIQ in gmail and elsewhere.
Cons : Occasionally sfIQ is really slow. It works excellently on super fast internet connections but on desktop wifi in the field it can get annoying, that's less of a problem with the native mobile apps. The automatic info it adds on companies is more often garbage than not, and it's not edible, which isn't awesome. Their more expensive plans are really expensive: those get you great support, but the product is still just as satisfactory.
Abhinai Srivastava, on GetApp
We signed up for RelateIQ 2 months ago and did not find it useful so we called the support guys to cancel our subscription. It was then that they informed us that we have no choice but to keep our subscription for a year because of some fine print that they never mentioned before.
Cons : The product was pretty useless for us and now we cannot even cancel our subscription. This is really bad.
David Hopkins, on GetApp
We put a lot of time and effort into selecting an ideal CRM. After many months of deliberation, we chose RelateIQ for three primary reasons: 1) Superior UI and intuitive UX 2) Excellent customer service - particularly we were very impressed by Jane Alexander (and appreciate the additional help from Armando Mann - we'd recommend reaching out to Jane) 3) Customization to our needs - ease of use to our priorities and needs has been exceptional All in all, RelateIQ is an extremely user-friendly, customizable, more fun, and customer-service approach to everything we're looking for in a CRM. We're very pleased with our choice, and look forward to scaling our growth with this solution moving forward. Thank you Jane!
Pros : Intuitive UI/UX Superior service-based approach Personalized account management Automated email exchange records (no manual data entry)
Cons : RelateIQ is in process of rolling out more robust KPI and dashboard tracking, which we look forward to implementing when it's ready. The Pros far outweigh any Cons, however, so far in our experience.
Matthew Guay, on Zapier
If your team’s workflow is strongly email centric, and you’re having trouble keeping everything together, SalesforceIQ is a great CRM app to try. It’ll help you keep all the conversations together, giving you the best possible view of your team’s interactions with each of your clients’ teams.
RelateIQ is designed for professionals in any industry within small, medium and large businesses alike. The app is suitable for sales teams, community managers, customer success reps and account managers who need a better way to manage and track the communications and contact details of their professional relationships. The app can be used by an entire team or just one person.
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