Software Comparison
Pipeliner CRM vs BigContacts vs SugarCRM

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Listed in : CRM

Pipeliner CRM brings the power of sales information back to salespeople online or off, giving a one kind strategy to overseeing and associating. It is... Learn More


Listed in : CRM

BigContacts application will enable you to organize very quickly and smoothly all of your necessary contact data. Our single contact dashboard enables... Learn More


Listed in : CRM

Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best all-around value of any CRM solution in the industry... Learn More

Pricing Starting From

screenshot for Pipeliner CRM

Pipeliner CRM

CRM

$ 55
For 1 Month / 1 user(s)

screenshot for BigContacts

BigContacts

CRM

$ 10
For 1 Month / 1 user(s)

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SugarCRM

CRM

$ 40
For 1 Month / 1 user(s)

Available Features

screenshot for Pipeliner CRM

Pipeliner CRM

CRM

Unlimited Access to All Features including Mobile

Full Offline Capability

Accounts Management

Contacts Management

Leads Management

Opportunities Management

Accounts, Contacts, Leads, Opportunities Unlimited

Pipeline & Archive Management

Tasks Management

Appointments Management

Tasks, Appointments Unlimited

Document Management

Document Storage 2 GB

Notes Management

Alerts & Notifications

Built-in Internal Messaging

Accounts and Contacts Auto Profiling

Automatic Task Scheduling

Visual Buying Center

Visual Org Chart

Dynamic Velocity View

Dynamic Opportunity Timeline View

Dynamic Target Views

Target Multiple KPIs

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BigContacts

CRM

Total Contacts 50.000

Total File Storage 50 GB

Contact Management Module

Email Integration

Sales Tracking Module

Email Marketing Module

System Reminders & Alerts

QuickBooks Online Sync Contact + Transaction Sync

Google Contacts Sync

MailChimp Sync

Google Calendar Sync

Outlook Synchronization

Social Media Tracking

API Access

screenshot for SugarCRM

SugarCRM

CRM

Sales automation and forecasting

Marketing lead management

Support automation

Call center automation

Reporting & Dashboards

SugarCRM Mobile

Cloud or on-premise deployment

15GB storage

Unlimited Studio customizations

Unlimited online support

Support for MySQL and SQL Server (On-Site)

Revenue Line Item Level Opportunity Tracking Forecasting

Product Level Quotes

Advanced Workflow

Role-based Views

100 Concurrent Customer Self-service Portal Users

SQL-Based Reporting Access

Support for Oracle and DB2 (On-Site)

12x5 (hours/days) Email and Phone Support

60GB storage

Free Trial Availability

screenshot for SugarCRM

Pipeliner CRM

CRM
screenshot for SugarCRM

BigContacts

CRM
screenshot for SugarCRM

SugarCRM

CRM

Most Favorable User Review

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Pipeliner CRM

CRM
User review from
10
Claire Cockcroft
Apr 25, 2016

I really love using Pipeliner. It has made my life so much easier!andnbsp; The functionality is spot-on. It gives us greater visibility of what is happening per team, per sector, per campaign we are running.andnbsp; It's really easy to use and powerful on the screen in meetings. I particularly like being able to jump from view to view and also the velocity option.andnbsp; I find the Navigator really good too, especially for summarising overdue tasks and the upcoming activities bar at the right hand side, makes planning even easier. The support is also excellent, my contact Todd is always available for any queries. His knowledge of the tool is first class and he has helpful suggestions to make everything run smoother. Recommended!

Pros :

  • Customer support.
  • Ease of use.
  • Navigator options.
  • Management reports.
  • Powerful displays to use in sales meetings.

Cons :

  • There are none

screenshot for BigContacts

BigContacts

CRM

No favorable user review available yet for BigContacts.

screenshot for SugarCRM

SugarCRM

CRM
User review from
9
Tapan Jain
Sep 20, 2015

Sugar CRM is one of the best open source CRM software in the world. It is one of the most customization friendly CRM which can be tweaked according to needs of sales, marketing and other teams. Even without customization, Sugar CRM caters to most of the needs of sales, marketing and customer support departments. Complete customer profile and past interactions are available on Sugar CRM interface. It even integrates with various social media platforms and pulls all the information so that customer support and sales teams know about the customer and their views about their company. Everything can be tracked from what campaigns the customer was targeted, whether customer was exposed to the campaign and what services or products the customer is interested in.

Pros :

Sugar CRM offers complete customization facility using Sugar Studio. Sugar Studio is a web based tool which helps to add custom functionalities or remove any functionality from the dashboard. This offers customization at the most granular level. Everything from a screen to a particular logic can be modified to suit or match the way your enterprise or teams work. Sugar CRM offers a free community version for the small and medium organizations and a commercial version which can be hosted on the company’s servers for higher security of your customer data. Sugar CRM has also launched Sugar Exchange where commercial CRM version users can find a host of third party applications to enhance the functionalities for their CRM. Sugar CRM offers a broad set of APIs which enables it developer partners to develop a large number of applications that can seamlessly integrate with Sugar CRM. Even the source code is available to the developers being an open source which makes these third party applications a lot better.

Cons :

There is a minimum requirement of 5 users and a subscription of one year for all paid versions. This is a deviation from the industry standards where most of the CRMs require a commitment of only 1 user. It restricts small and medium enterprises to use Sugar CRM. Customer support is not uniform for all the versions. Telephonic support should be available for all the customers with paid versions rather than only to customers with Enterprise or Ultimate versions.

Most Unfavorable User Review

screenshot for Pipeliner CRM

Pipeliner CRM

CRM
  • User review from
    1
    Raj Nadar
    Mar 22, 2016

    This is the Microsoft Dynamics of the CRM world. Software made to sell itself, meaning if someone demos it to a CEO, they'll be massively impressed. A CRM is as good as it's usage by salespeople. This CRM struggles to get that.

    Pros :

    • Looks great.

    Cons :

    • Could get my team members to use it. Could create reports that I wanted, in short couldn't use it.

  • screenshot for BigContacts

    BigContacts

    CRM

    No unfavorable user review available yet for BigContacts.

    screenshot for SugarCRM

    SugarCRM

    CRM

    No unfavorable user review available yet for SugarCRM.

    Most Favorable Critic Review

    screenshot for Pipeliner CRM

    Pipeliner CRM

    CRM
    75
    Anonymous contribution , SmallBizCRM

    Thursday 22 May 2014

    Pipeliner is the first CRM application to really link method with process. The method is the logical sequence of events in the customers buying steps, and how this translates into what the sales organization does to move an opportunity forward.

    More about Pipeliner CRM
    View all the Pipeliner CRM Critic Reviews
    screenshot for BigContacts

    BigContacts

    CRM
    75
    Judy Swann , SmallBizCRM

    Saturday 17 May 2014

    If you are prioritizing customer relationship management, BigContacts will give you that focus. I can see both sales and marketing teams getting value from BigContacts in sectors as diverse as commodity sales, services, technology, publishing, real estate, and non-profit. Endorsements on the company website attest to widespread user-enthusiasm for BigContacts.

    More about BigContacts
    View all the BigContacts Critic Reviews
    screenshot for SugarCRM

    SugarCRM

    CRM
    75
    Chuck Schaeffer , CRM Search

    Wednesday 31 December 1969

    SFA is very sales-process oriented. The natural account sales stage progression—from a suspect to a lead to a contact to an opportunity and to a win or a loss—can be accomplished with one or very few clicks and from single instance page views. The user interface is uncluttered, simple and gets the job done in a minimum number of keystrokes, but as mentioned it lacks the inviting user experience of a Web 2.0 or consumer technologies application.

    More about SugarCRM
    View all the SugarCRM Critic Reviews

    Demo Video

    screenshot for Pipeliner CRM

    Pipeliner CRM Demo Video

    CRM
    screenshot for BigContacts

    BigContacts Demo Video

    CRM
    screenshot for SugarCRM

    SugarCRM Demo Video

    CRM

    Typical Customer

    screenshot for Pipeliner CRM

    Pipeliner CRM

    CRM
    • Business
    screenshot for BigContacts

    BigContacts

    CRM
    • Business
    screenshot for SugarCRM

    SugarCRM

    CRM
    • Business

    Supported Devices

    screenshot for Pipeliner CRM

    Pipeliner CRM

    CRM
    screenshot for BigContacts

    BigContacts

    CRM
    screenshot for SugarCRM

    SugarCRM

    CRM

    Supported Languages

    screenshot for Pipeliner CRM

    Pipeliner CRM

    CRM
    • English
    • Spanish
    • German
    • Portuguese
    screenshot for BigContacts

    BigContacts

    CRM
    • English
    screenshot for SugarCRM

    SugarCRM

    CRM
    • English

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