Software Comparison
Pipeliner CRM vs BigContacts vs Salesforce Service Cloud

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Listed in : CRM

Pipeliner CRM brings the power of sales information back to salespeople online or off, giving a one kind strategy to overseeing and associating. It is... Learn More


Listed in : CRM

BigContacts application will enable you to organize very quickly and smoothly all of your necessary contact data. Our single contact dashboard enables... Learn More


Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More

Pricing Starting From

screenshot for Pipeliner CRM

Pipeliner CRM

CRM

$ 55
For 1 Month / 1 user(s)

screenshot for BigContacts

BigContacts

CRM

$ 10
For 1 Month / 1 user(s)

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

Available Features

screenshot for Pipeliner CRM

Pipeliner CRM

CRM

Unlimited Access to All Features including Mobile

Full Offline Capability

Accounts Management

Contacts Management

Leads Management

Opportunities Management

Accounts, Contacts, Leads, Opportunities Unlimited

Pipeline & Archive Management

Tasks Management

Appointments Management

Tasks, Appointments Unlimited

Document Management

Document Storage 2 GB

Notes Management

Alerts & Notifications

Built-in Internal Messaging

Accounts and Contacts Auto Profiling

Automatic Task Scheduling

Visual Buying Center

Visual Org Chart

Dynamic Velocity View

Dynamic Opportunity Timeline View

Dynamic Target Views

Target Multiple KPIs

screenshot for BigContacts

BigContacts

CRM

Total Contacts 50.000

Total File Storage 50 GB

Contact Management Module

Email Integration

Sales Tracking Module

Email Marketing Module

System Reminders & Alerts

QuickBooks Online Sync Contact + Transaction Sync

Google Contacts Sync

MailChimp Sync

Google Calendar Sync

Outlook Synchronization

Social Media Tracking

API Access

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

Free Trial Availability

screenshot for Salesforce Service Cloud

Pipeliner CRM

CRM
screenshot for Salesforce Service Cloud

BigContacts

CRM
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Most Favorable User Review

screenshot for Pipeliner CRM

Pipeliner CRM

CRM
User review from
10
Claire Cockcroft
Apr 25, 2016

I really love using Pipeliner. It has made my life so much easier!andnbsp; The functionality is spot-on. It gives us greater visibility of what is happening per team, per sector, per campaign we are running.andnbsp; It's really easy to use and powerful on the screen in meetings. I particularly like being able to jump from view to view and also the velocity option.andnbsp; I find the Navigator really good too, especially for summarising overdue tasks and the upcoming activities bar at the right hand side, makes planning even easier. The support is also excellent, my contact Todd is always available for any queries. His knowledge of the tool is first class and he has helpful suggestions to make everything run smoother. Recommended!

Pros :

  • Customer support.
  • Ease of use.
  • Navigator options.
  • Management reports.
  • Powerful displays to use in sales meetings.

Cons :

  • There are none

screenshot for BigContacts

BigContacts

CRM

No favorable user review available yet for BigContacts.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

Most Unfavorable User Review

screenshot for Pipeliner CRM

Pipeliner CRM

CRM
  • User review from
    1
    Raj Nadar
    Mar 22, 2016

    This is the Microsoft Dynamics of the CRM world. Software made to sell itself, meaning if someone demos it to a CEO, they'll be massively impressed. A CRM is as good as it's usage by salespeople. This CRM struggles to get that.

    Pros :

    • Looks great.

    Cons :

    • Could get my team members to use it. Could create reports that I wanted, in short couldn't use it.

  • screenshot for BigContacts

    BigContacts

    CRM

    No unfavorable user review available yet for BigContacts.

    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM

    No unfavorable user review available yet for Salesforce Service Cloud.

    Most Favorable Critic Review

    screenshot for Pipeliner CRM

    Pipeliner CRM

    CRM
    75
    Anonymous contribution , SmallBizCRM

    Thursday 22 May 2014

    Pipeliner is the first CRM application to really link method with process. The method is the logical sequence of events in the customers buying steps, and how this translates into what the sales organization does to move an opportunity forward.

    More about Pipeliner CRM
    View all the Pipeliner CRM Critic Reviews
    screenshot for BigContacts

    BigContacts

    CRM
    75
    Judy Swann , SmallBizCRM

    Saturday 17 May 2014

    If you are prioritizing customer relationship management, BigContacts will give you that focus. I can see both sales and marketing teams getting value from BigContacts in sectors as diverse as commodity sales, services, technology, publishing, real estate, and non-profit. Endorsements on the company website attest to widespread user-enthusiasm for BigContacts.

    More about BigContacts
    View all the BigContacts Critic Reviews
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    80
    Anonymous contribution , GetApp

    Sunday 08 March 2015

    I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

    More about Salesforce Service Cloud
    View all the Salesforce Service Cloud Critic Reviews

    Demo Video

    screenshot for Pipeliner CRM

    Pipeliner CRM Demo Video

    CRM
    screenshot for BigContacts

    BigContacts Demo Video

    CRM
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud Demo Video

    CRM

    Screenshots

    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    Screenshot for Salesforce Service Cloud 4 screenshots available

    Typical Customer

    screenshot for Pipeliner CRM

    Pipeliner CRM

    CRM
    • Business
    screenshot for BigContacts

    BigContacts

    CRM
    • Business
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    • Business

    Supported Devices

    screenshot for Pipeliner CRM

    Pipeliner CRM

    CRM
    screenshot for BigContacts

    BigContacts

    CRM
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM

    Supported Languages

    screenshot for Pipeliner CRM

    Pipeliner CRM

    CRM
    • English
    • Spanish
    • German
    • Portuguese
    screenshot for BigContacts

    BigContacts

    CRM
    • English
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Portuguese
    • Danish
    • Swedish

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