Software Comparison
PipelineDeals vs Salesforce Service Cloud

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Listed in : CRM

PipelineDeals is an easy and helpful CRM software in the cloud. PipelineDeals is an app that allows its users to maintain their sales pipelines. Sales... Learn More

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Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More

Pricing Starting From

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PipelineDeals

CRM

$ 24
For 1 Month / 1 user(s)

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

Available Features

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PipelineDeals

CRM

Sales Pipeline Management

Activity and Sales Reporting

Google and Outlook Integrations

Unlimited Leads, Contacts, Deals and Tasks

Unlimited Document Storage

Dynamic Custom Fields

Saved Searches

Amazing Customer Support

Email Automation and Acceleration

Trackable Email Campaigns

Email Templates and Analytics

225 Customizable Fields

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Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

Free Trial Availability

screenshot for Salesforce Service Cloud

PipelineDeals

CRM
Free Trial Available
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Most Favorable User Review

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PipelineDeals

CRM
User review from
9
Debbie Marshall
Apr 10, 2016

This is an excellent value Customer Relationship Management tool, previously we used Sugar (CRM) however this was very costly was just too big for us. We just wanted a simple to use CRM that would allow us to track and move customers through the pipeline.andnbsp; This tool allows us to see what stage the lead or customer is and the potential value of the deal. As an administrator, I can quickly see which salesperson is actively using and updating and who is lagging behind. The system is really easy to use and is adaptable to allow us to change titles, deal stages, etc.

Pros :

  • Very easy to use, we were up and running within a couple of hours.
  • Pipeline is on the cloud so can be accessed anytime and anywhere.
  • You only need to buy individual licences.
  • We like the fact that you can just add on new people as and when you need them.
  • They also offer a discounted costs for signing up for a yearly plan.
  • The site allows the admin team to quickly see who is active on the site.
  • We also have access to all the calendars of the team to see what they are doing at all times.
  • I can also monitor the amount of emails and phone calls being made and logged on the site.
  • Being able to see the value of possible deals allows me to be able to forecast the finance figures for the next few months and throughout the rest of the year.
  • It is that easy to use my MD has also embraced it and he has asked me to monitor him in the same way as the rest of the team.

Cons :

  • The only downside for us, is not being able to integrate for free with our help desk.
  • We understand there is an app that can be used however this is an additional cost each month.
  • We also find that the link between our emails and pipeline drops out a lot.andnbsp; andnbsp; andnbsp;

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Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

Most Favorable Critic Review

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PipelineDeals

CRM
75
Anonymous contribution , Software Shortlist

Wednesday 31 December 1969

PipelineDeals offers a simple and intuitive solution to help businesses get organized around their business’s lifeline of future revenue.  Whether you are a big business or aspire to be one, PipelineDeals can help you manage and track your sales pipeline resulting in more closed deals. Part customer relationship management (CRM) software, part sales tracking, part lead tracking all wrapped into a super simple interface, PipelineDeals provides a great choice in the hosted CRM software market.

More about PipelineDeals
View all the PipelineDeals Critic Reviews
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
80
Anonymous contribution , GetApp

Sunday 08 March 2015

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

More about Salesforce Service Cloud
View all the Salesforce Service Cloud Critic Reviews

Most Unfavorable Critic Review

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PipelineDeals

CRM
50
Dave Cole , Propel Point

Monday 24 January 2011

The bottom line about Pipeline Deals is that if you’re looking for a very affordable, attractive, and reasonably powerful sales CRM platform, Pipeline may do the trick. With the 30-day trial offer, it’s worth setting up an account and trying it out with a few test accounts. They’re constantly making updates to the platform, so keep an eye open on their blog and customer updates to see how they evolve over time. However, if you’re handling large volumes of customer leadsandprospects and don’t have sales people to actually get to those people, Pipeline may just not be the right tool for your needs.

More about PipelineDeals
View all the PipelineDeals Critic Reviews
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Salesforce Service Cloud

CRM

No critic review available yet for Salesforce Service Cloud .

Demo Video

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PipelineDeals Demo Video

CRM
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Salesforce Service Cloud Demo Video

CRM

Screenshots

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Salesforce Service Cloud

CRM
Screenshot for Salesforce Service Cloud 4 screenshots available

Typical Customer

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PipelineDeals

CRM
  • Business
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Salesforce Service Cloud

CRM
  • Business

Supported Devices

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PipelineDeals

CRM
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Supported Languages

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PipelineDeals

CRM
  • English
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Portuguese
  • Danish
  • Swedish

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