Software Comparison
Pipedrive vs Salesforce Service Cloud

Save time and effort by comparing these leading CRM software.
Quickly access the latest reviews to read actual user opinions and ratings. Get amazing coupons and discounts, access Free Demos or Trials immediately.



Listed in : CRM

PipeDrive is a sales management tool that is intended to provide sales organizations an advantage over an effective business. Users can analyze their ... Learn More


Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More

Pricing Starting From

screenshot for Pipedrive

Pipedrive

CRM

$ 12
For 1 Month / 1 user(s)

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

Available Features

screenshot for Pipedrive

Pipedrive

CRM

No contracts

No account limits

No hidden fees

No charge for phone/email support

No charge for API key

No credit card required for 30-day trial

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

Free Trial Availability

screenshot for Salesforce Service Cloud

Pipedrive

CRM
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Most Favorable User Review

screenshot for Pipedrive

Pipedrive

CRM

No favorable user review available yet for Pipedrive.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

Most Unfavorable User Review

screenshot for Pipedrive

Pipedrive

CRM
  • User review from
    4
    Shannon McNamara
    Jan 4, 2016

    Our company uses Pipedrive, and we are about to make the switch to Salesforce. Pipedrive was fine when we were a small start-up, but now as we change methods there are lots of changes that we want to make to PD, and the lack of features and accessibility makes it hard to make lots of large changes easily. Instead, we have to individually go in and spend hours fixing details of different leads. It doesn't help either that it's hard to reach customer service and get on the phone with them.

    Pros :

    • Looks nice.
    • Easy to collaborate.

    Cons :

    • Unorganized structure.
    • Hard to reach customer support for help.

  • screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM

    No unfavorable user review available yet for Salesforce Service Cloud.

    Most Favorable Critic Review

    screenshot for Pipedrive

    Pipedrive

    CRM
    100
    Stephanie Miles , Appvita

    Tuesday 27 December 2011

    What we liked: • Users can drag and drop clients into new categories as their deals progress• Red light/green light feature notifies users when they need to take action on a project• Unreached goals automatically carry over to the next sales cycle• Pipedrive backs up its users’ data on a daily basis What we didn’t like: • Nothing

    More about Pipedrive
    View all the Pipedrive Critic Reviews
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    80
    Anonymous contribution , GetApp

    Sunday 08 March 2015

    I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

    More about Salesforce Service Cloud
    View all the Salesforce Service Cloud Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Pipedrive

    Pipedrive

    CRM
    20
    Jim Calmer , GetApp

    Thursday 11 December 2014

    Not impressed, replicates a system I use in excel which is free.

    More about Pipedrive
    View all the Pipedrive Critic Reviews
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM

    No critic review available yet for Salesforce Service Cloud .

    Demo Video

    screenshot for Pipedrive

    Pipedrive Demo Video

    CRM
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud Demo Video

    CRM

    Screenshots

    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    Screenshot for Salesforce Service Cloud 4 screenshots available

    Typical Customer

    screenshot for Pipedrive

    Pipedrive

    CRM
    • Business
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    • Business

    Supported Devices

    screenshot for Pipedrive

    Pipedrive

    CRM
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM

    Supported Languages

    screenshot for Pipedrive

    Pipedrive

    CRM
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Portuguese
    screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Portuguese
    • Danish
    • Swedish

    Free Download: CRM Software Pricing Guide

    Enter your email and press continue to start downloading.

    Detailed comparison of the 10 best CRM software!

    One last step to begin your download:

    Complete this brief form and we'll email you the PDF document.

    Thank you for downloading the white paper..

    The white paper has been sent to your email. You can also download it right now from this URL: