Software Comparison
NetSuite vs Salesforce Service Cloud vs Vtiger CRM

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Listed in : CRM

NetSuite is the world's leading provider of cloud-based marketing management software. NetSuite supports organizations manage core business rules with... Learn More


Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More


Listed in : CRM

Vtiger CRM is an Open Source CRM software, practiced essentially by small and medium-sized companies. It can be employed to control your organization'... Learn More

Pricing Starting From

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NetSuite

CRM

No Pricing Available yet.

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Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

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Vtiger CRM

CRM

$ 12
For 1 Month / 1 user(s)

Available Features

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NetSuite

CRM

Delivers real-time visibility into your services organization's performance and profitability

Improves on-time project delivery and drives project success rates

Increases resource utilization with advanced resource management functionality

Equips your services team with mobile access to time and expense management

Reduces hardware maintenance costs and upgrade hassles with cloud-based delivery

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Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

screenshot for Vtiger CRM

Vtiger CRM

CRM

Contact Management

Sales Pipeline Management

Leads and Opportunities

Web-to-Lead Forms

Document Management

Workflow Automation

Quote Builder

Mass Email Campaigns

10,000 Emails / Month

Advanced Reporting

24-Hour Support

(Phone, Email and Chat)

Sales Forecasting

Twitter Integration

Invoicing

Payment Processing

Multiple Currencies

Autoresponder Campaigns

Project Management

Inventory Management

25,000 Emails / Month

Free Trial Availability

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NetSuite

CRM

No Free Trial Available.

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Salesforce Service Cloud

CRM
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Vtiger CRM

CRM

Most Favorable User Review

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NetSuite

CRM
User review from
9
Alfredo García
Oct 16, 2015

Thinking about data, time and business, all are gold to take decisions. To know what is business and what’s not, NetSuite CRM lets you capture all the data inside their modules, to see the real cost of the business to develop and to see the budget necessary to launch for each project. Once you understand this, you can have the decisions on your hands, and you will no longer worry about real cost or approximately cost. Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, and Infrastructure ). With this tool, you could have the accurate information needed to work on taking decisions, to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. Administration department has their place in this party, so, all departments are important to make your business grow. With this app, you just have to worry about the process, to make this happen.

Pros :

The integration with several departments is very efficient when you are handling projects inside a projected enterprise. So, you need to integrate several departments with many people involved, and most of the time that people are not there through your door, and you need the exact information from what we have, and what we need to build something, to start a new project.

As a part of the operations department, we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, for the customer. If something is missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system.

Cons :

Sometimes, you need to be accurate on your needs, in order to tell the system what you have and what you have to pick in your location surveys, and how to introduce these inputs into the system, so that you can have the information that you need.

Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible. Another con for this tool is the speed of working, sometimes it runs very slow, even when you have a high-speed internet connection, so don´t be anxious or desperate when you are working on this tool.

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Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

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Vtiger CRM

CRM

No favorable user review available yet for Vtiger CRM.

Most Favorable Critic Review

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NetSuite

CRM
100
Anonymous contribution , CRM Reviews

Monday 16 May 2011

NetSuite has proven to be a powerful player in delivering business software throughout the global marketplace. The company’s cloud CRM is a powerful solution, and the platform combines marketing automation, customer support, customer service, sales force automation and more into a sales-focused application that can deliver the necessary results.

More about NetSuite
View all the NetSuite Critic Reviews
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Salesforce Service Cloud

CRM
80
Anonymous contribution , GetApp

Sunday 08 March 2015

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

More about Salesforce Service Cloud
View all the Salesforce Service Cloud Critic Reviews
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Vtiger CRM

CRM
100
Flavio Martins , Win The Customer

Monday 27 May 2013

Keeping a good customer base is what business is all about, it is the lifeline of any business, and using an available resource like vTiger CRM will make it so that base is never worn thin or dissipated.

More about Vtiger CRM
View all the Vtiger CRM Critic Reviews

Demo Video

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NetSuite Demo Video

CRM
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Salesforce Service Cloud Demo Video

CRM
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Vtiger CRM Demo Video

CRM

Typical Customer

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NetSuite

CRM
  • N/A
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Salesforce Service Cloud

CRM
  • Business
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Vtiger CRM

CRM
  • Business

Supported Devices

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NetSuite

CRM
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Salesforce Service Cloud

CRM
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Vtiger CRM

CRM

Supported Languages

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NetSuite

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Danish
  • Swedish
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Portuguese
  • Danish
  • Swedish
screenshot for Vtiger CRM

Vtiger CRM

CRM
  • English

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