Software Comparison
Intercom vs Evercontact

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Listed in : CRM

Intercom is a customer service, email marketing, and customer communication application that uses behavioral targeting and user information to create ... Learn More


Listed in : CRM

Evercontact (formerly WriteThat.name) is the cloud service that automatically updates address books by analyzing signature blocks in emails, or from c... Learn More

Pricing Starting From

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Intercom

CRM

Free Plan

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Evercontact

CRM

Free Plan

Available Features

screenshot for Intercom

Intercom

CRM

Send rich in-app messages

Send rich emails

Target users with live data

Trigger auto messages by time or behavior

Set message goals

Deliver in-app messages to web or mobile

Custom sender addresses

Send personal in-app messages

Send personal emails

Manage conversations in a team inbox

Receive in-app messages from users

Receive inbound emails from users

Create custom email templates

A/B test email and in-app messages

Set delivery windows for automated emails

Schedule messages to be sent

Verify sender domain via DKIM

Manage team member permissions

Integrate with Salesforce

Send unbranded messages

Get premium support

Have conversations in real-time

Collect feedback with lightweight replies

Integrate with Zendesk

See how busy you are with Inbox Insights

Integrate with GitHub

screenshot for Evercontact

Evercontact

CRM

Unlimited contact updates

Analysis of incoming email signatures

Addition of latest network details for your contacts

Automatic address book updates in Gmail, Outlook, Office 365

Unlimited use of Chrome plugin

AddMe link

Centralized account management and billing

Admin Dashboard

Automatic updates to individual or team address books

Dedicated support

Free Trial Availability

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Intercom

CRM
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Evercontact

CRM

Most Favorable User Review

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Intercom

CRM
User review from
10
Joris Brabants
Nov 30, 2015

First, I thought that Intercom was a way to communicate with your users. Now I'm an Intercom fanatic that believes that Intercom can help SaaS businesses in every stage of the buying cycle. From converting website visitors to retaining users, it can all be achieved with one amazing platform: Intercom!

Pros :

  • The easy way that on-boarding flow can be set up based on every single interaction that a user had or didn't have with your app.

Cons :

  • Not really a con, but I think that Intercom can improve even further by providing more reporting functionalities that a SaaS business has to on.
  • All data reported in their platform, so this can surely be used to build such a reporting engine. That would make Intercom a CRM designed for SaaS businesses.

screenshot for Evercontact

Evercontact

CRM
User review from
9
Tapan Jain
Sep 13, 2015

One would never need to update your address book by copying the information from email signatures. Evercontact is a service that helps keep your mail contacts (Gmail contacts, Outlook contacts, Office365 contacts and Outlook contacts) and your CRM contacts (Connectwise, Salesforce and Highrise) always updated by mining your email accounts to create and update contacts. It simply takes out the pain of manually trying to find updated contacts or digging into the mail archives to find the contact of a person who emailed you once. Evercontact works in the background and will never erase your existing contacts.

Pros : Evercontact works even retroactively. It offers a Flashback feature which can scan up to 5 year old mails and can create or update the contact list. It gives you full control on the changes made to your contact list. You can chose to manually confirm or reject the changes suggested or go for completely automated option. You can even chose to receive the updates daily, weekly or monthly. It saves a lot of time and no contact is ever lost. A chrome plugin if also on offering which can let you save contact details from any web page in the browser and directly save it to the address book. The plugin is automatically able to identify which information is of what type and then updates the correct field with the correct information in the address book.For business users, keeping all contacts intact and updated is very important especially in sales dominated organizations. Also, in case of people moving out of your organizations, lots of important contacts go away with that person. With Evercontact, one cane always keeps on scanning the emails so that no contact is ever lost.

Cons : Evercontact scans the email for contact information in the email signatures which means that all the emails are accessed by the Evernote. Although Evernote claims that only an automated computer program does all the process and the email copy is deleted after the contact information has been extracted, it is hard to trust when your life runs on your email account. There have been instances of companies claims of deleting user information have been found false.

Most Favorable Critic Review

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Intercom

CRM
100
Dan O. , G2 Crowd

Friday 02 May 2014

What do you like best?Insights on who is utilizing our app and providing more information from them via social media, etc. What do you dislike?They don't provide enough reporting. They are sitting on a treasure trove of data that I can't tap into.

More about Intercom
View all the Intercom Critic Reviews
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Evercontact

CRM
75
Ellis Hamburger , Business Insider

Wednesday 15 June 2011

It's for businesspeople and consumers alike, and requires almost zero set-up. All you do is plug in your Gmail credentials, and Writethat.name does the rest.

More about Evercontact
View all the Evercontact Critic Reviews

Demo Video

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Intercom Demo Video

CRM
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Evercontact Demo Video

CRM

Typical Customer

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Intercom

CRM
  • Business
  • Personal Use
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Evercontact

CRM
  • Business

Supported Devices

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Intercom

CRM
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Evercontact

CRM

Supported Languages

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Intercom

CRM
  • English
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Evercontact

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese
  • Danish
  • Norwegian
  • Swedish

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