Software Comparison
Intercom vs Second CRM

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Listed in : CRM

Intercom is a customer service, email marketing, and customer communication application that uses behavioral targeting and user information to create ... Learn More


Listed in : CRM

Second CRM is an On Demand Customer Relationship Management Tool, designed for Small to Mid size Enterprises. Second CRM provides a single view of cus... Learn More

Pricing Starting From

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Intercom

CRM

Free Plan

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Second CRM

CRM

$ 5
For 1 Month / 1 user(s)

Available Features

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Intercom

CRM

Send rich in-app messages

Send rich emails

Target users with live data

Trigger auto messages by time or behavior

Set message goals

Deliver in-app messages to web or mobile

Custom sender addresses

Send personal in-app messages

Send personal emails

Manage conversations in a team inbox

Receive in-app messages from users

Receive inbound emails from users

Create custom email templates

A/B test email and in-app messages

Set delivery windows for automated emails

Schedule messages to be sent

Verify sender domain via DKIM

Manage team member permissions

Integrate with Salesforce

Send unbranded messages

Get premium support

Have conversations in real-time

Collect feedback with lightweight replies

Integrate with Zendesk

See how busy you are with Inbox Insights

Integrate with GitHub

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Second CRM

CRM

Manage Service Contracts

Track Service Requests

Purchase Orders & Vendor Management

Payment & Receipts

Project Management

Asset Management

Unlimited application customizations

API for Application Integration

Free Trial Availability

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Intercom

CRM
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Second CRM

CRM

Most Favorable User Review

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Intercom

CRM
User review from
10
Joris Brabants
Nov 30, 2015

First, I thought that Intercom was a way to communicate with your users. Now I'm an Intercom fanatic that believes that Intercom can help SaaS businesses in every stage of the buying cycle. From converting website visitors to retaining users, it can all be achieved with one amazing platform: Intercom!

Pros :

  • The easy way that on-boarding flow can be set up based on every single interaction that a user had or didn't have with your app.

Cons :

  • Not really a con, but I think that Intercom can improve even further by providing more reporting functionalities that a SaaS business has to on.
  • All data reported in their platform, so this can surely be used to build such a reporting engine. That would make Intercom a CRM designed for SaaS businesses.

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Second CRM

CRM

No favorable user review available yet for Second CRM.

Most Favorable Critic Review

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Intercom

CRM
100
Dan O. , G2 Crowd

Friday 02 May 2014

What do you like best?Insights on who is utilizing our app and providing more information from them via social media, etc. What do you dislike?They don't provide enough reporting. They are sitting on a treasure trove of data that I can't tap into.

More about Intercom
View all the Intercom Critic Reviews
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Second CRM

CRM

Most Unfavorable Critic Review

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Intercom

CRM

No critic review available yet for Intercom .

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Second CRM

CRM
50
Anonymous contribution , CRM Idol

Friday 20 September 2013

This is a company that has big ambitions and a clear plan to try and achieve their vision. Second CRM’s vision is both bold and clear. They want to offer world class CRM and operations software for the 100m or so SMBs in APAC who today use very little technology (or who simply use MS Excel to run their businesses - hence the name “Second” CRM).

More about Second CRM
View all the Second CRM Critic Reviews

Demo Video

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Intercom Demo Video

CRM
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Second CRM Demo Video

CRM

No Demo Video Available.

Typical Customer

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Intercom

CRM
  • Business
  • Personal Use
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Second CRM

CRM
  • Business

Supported Devices

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Intercom

CRM
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Second CRM

CRM

Supported Languages

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Intercom

CRM
  • English
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Second CRM

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Portuguese

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