Software Comparison
Intercom vs NetSuite

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Listed in : CRM

Intercom is a customer service, email marketing, and customer communication application that uses behavioral targeting and user information to create ... Learn More


Listed in : CRM

NetSuite is the world's leading provider of cloud-based marketing management software. NetSuite supports organizations manage core business rules with... Learn More

Pricing Starting From

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Intercom

CRM

Free Plan

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NetSuite

CRM

No Pricing Available yet.

Available Features

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Intercom

CRM

Send rich in-app messages

Send rich emails

Target users with live data

Trigger auto messages by time or behavior

Set message goals

Deliver in-app messages to web or mobile

Custom sender addresses

Send personal in-app messages

Send personal emails

Manage conversations in a team inbox

Receive in-app messages from users

Receive inbound emails from users

Create custom email templates

A/B test email and in-app messages

Set delivery windows for automated emails

Schedule messages to be sent

Verify sender domain via DKIM

Manage team member permissions

Integrate with Salesforce

Send unbranded messages

Get premium support

Have conversations in real-time

Collect feedback with lightweight replies

Integrate with Zendesk

See how busy you are with Inbox Insights

Integrate with GitHub

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NetSuite

CRM

Delivers real-time visibility into your services organization's performance and profitability

Improves on-time project delivery and drives project success rates

Increases resource utilization with advanced resource management functionality

Equips your services team with mobile access to time and expense management

Reduces hardware maintenance costs and upgrade hassles with cloud-based delivery

Free Trial Availability

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Intercom

CRM
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NetSuite

CRM

No Free Trial Available.

Most Favorable User Review

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Intercom

CRM
User review from
10
Joris Brabants
Nov 30, 2015

First, I thought that Intercom was a way to communicate with your users. Now I'm an Intercom fanatic that believes that Intercom can help SaaS businesses in every stage of the buying cycle. From converting website visitors to retaining users, it can all be achieved with one amazing platform: Intercom!

Pros :

  • The easy way that on-boarding flow can be set up based on every single interaction that a user had or didn't have with your app.

Cons :

  • Not really a con, but I think that Intercom can improve even further by providing more reporting functionalities that a SaaS business has to on.
  • All data reported in their platform, so this can surely be used to build such a reporting engine. That would make Intercom a CRM designed for SaaS businesses.

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NetSuite

CRM
User review from
9
Alfredo García
Oct 16, 2015

Thinking about data, time and business, all are gold to take decisions. To know what is business and what’s not, NetSuite CRM lets you capture all the data inside their modules, to see the real cost of the business to develop and to see the budget necessary to launch for each project. Once you understand this, you can have the decisions on your hands, and you will no longer worry about real cost or approximately cost. Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, and Infrastructure ). With this tool, you could have the accurate information needed to work on taking decisions, to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. Administration department has their place in this party, so, all departments are important to make your business grow. With this app, you just have to worry about the process, to make this happen.

Pros :

The integration with several departments is very efficient when you are handling projects inside a projected enterprise. So, you need to integrate several departments with many people involved, and most of the time that people are not there through your door, and you need the exact information from what we have, and what we need to build something, to start a new project.

As a part of the operations department, we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, for the customer. If something is missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system.

Cons :

Sometimes, you need to be accurate on your needs, in order to tell the system what you have and what you have to pick in your location surveys, and how to introduce these inputs into the system, so that you can have the information that you need.

Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible. Another con for this tool is the speed of working, sometimes it runs very slow, even when you have a high-speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Most Favorable Critic Review

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Intercom

CRM
100
Dan O. , G2 Crowd

Friday 02 May 2014

What do you like best?Insights on who is utilizing our app and providing more information from them via social media, etc. What do you dislike?They don't provide enough reporting. They are sitting on a treasure trove of data that I can't tap into.

More about Intercom
View all the Intercom Critic Reviews
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NetSuite

CRM
100
Anonymous contribution , CRM Reviews

Monday 16 May 2011

NetSuite has proven to be a powerful player in delivering business software throughout the global marketplace. The company’s cloud CRM is a powerful solution, and the platform combines marketing automation, customer support, customer service, sales force automation and more into a sales-focused application that can deliver the necessary results.

More about NetSuite
View all the NetSuite Critic Reviews

Demo Video

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Intercom Demo Video

CRM
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NetSuite Demo Video

CRM

Typical Customer

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Intercom

CRM
  • Business
  • Personal Use
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NetSuite

CRM
  • N/A

Supported Devices

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Intercom

CRM
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NetSuite

CRM

Supported Languages

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Intercom

CRM
  • English
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NetSuite

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Danish
  • Swedish

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