Software Comparison
Intercom vs InsideView

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Listed in : CRM

Intercom is a customer service, email marketing, and customer communication application that uses behavioral targeting and user information to create ... Learn More


Listed in : CRM

InsideView, the first provider of sales intelligence, boosts productivity and income by giving appropriate marketing and social insights at the point ... Learn More

Pricing Starting From

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Intercom

CRM

Free Plan

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InsideView

CRM

Free Plan

Available Features

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Intercom

CRM

Send rich in-app messages

Send rich emails

Target users with live data

Trigger auto messages by time or behavior

Set message goals

Deliver in-app messages to web or mobile

Custom sender addresses

Send personal in-app messages

Send personal emails

Manage conversations in a team inbox

Receive in-app messages from users

Receive inbound emails from users

Create custom email templates

A/B test email and in-app messages

Set delivery windows for automated emails

Schedule messages to be sent

Verify sender domain via DKIM

Manage team member permissions

Integrate with Salesforce

Send unbranded messages

Get premium support

Have conversations in real-time

Collect feedback with lightweight replies

Integrate with Zendesk

See how busy you are with Inbox Insights

Integrate with GitHub

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InsideView

CRM

CRM Integration

Preview contacts

Track up to 50 companies or contacts

View personal connections

Free Trial Availability

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Intercom

CRM
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InsideView

CRM

Most Favorable User Review

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Intercom

CRM
User review from
10
Joris Brabants
Nov 30, 2015

First, I thought that Intercom was a way to communicate with your users. Now I'm an Intercom fanatic that believes that Intercom can help SaaS businesses in every stage of the buying cycle. From converting website visitors to retaining users, it can all be achieved with one amazing platform: Intercom!

Pros :

  • The easy way that on-boarding flow can be set up based on every single interaction that a user had or didn't have with your app.

Cons :

  • Not really a con, but I think that Intercom can improve even further by providing more reporting functionalities that a SaaS business has to on.
  • All data reported in their platform, so this can surely be used to build such a reporting engine. That would make Intercom a CRM designed for SaaS businesses.

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InsideView

CRM

No favorable user review available yet for InsideView.

Most Unfavorable User Review

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Intercom

CRM

No unfavorable user review available yet for Intercom.

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InsideView

CRM
  • User review from
    4
    Steve Blankenship
    Mar 7, 2016

    InsideView provides a lot of useful data when trying to prospect specific companies within a certain industry at a defined revenue range. If you're looking for a tool that provides you detailed information on certain companies, this tool is worth investigating.If you're looking to prospect specific leads within these companies, however, InsideView may not be your best bet. You can keep up-to-date with changes in companies you follow, including leadership changes, new offerings, acquisitions, and partnerships. There is even a section to view Twitter posts from the company you are following or its employees.

    Pros :

    • This tool is an excellent source for company information such as employee count, revenue, headquarters information, and competitors.
    • The Salesforce plugin is very useful as it provides the information in one place, instead having to switch between tabs or windows.
    • The insights are very useful, allowing discussion points with prospects and leads.
    • It is also possible to build a list based on several factors, such as location, employee and revenue size, industry and business types and several others, for both companies and individuals.

    Cons :

    • There are a large amount of contacts that are out-of-date.
    • The contacts also have no direct dials - a VERY crucial piece of information for prospecting and outbound.
    • A large portion of my leads are generated through prospecting and outbound and without direct dials, it makes it more difficult to perform my job effectively.
    • Dialing directly to the prospect can cut a phone call down by as much as 10 mins - avoiding dial trees or being placed on hold.
    • Direct dials also decrease the chances of reaching gatekeepers, improving the chances your prospect will actually receive the message.
    • I have also experienced some of the headquarter numbers provided to be incorrect or just not in service.
    • There have been occasions in which the numbers were for a local branch or a customer service division that is unable to transfer calls.
    • Some of the individuals contact also no longer with the company and have not been for many years.

  • Most Favorable Critic Review

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    Intercom

    CRM
    100
    Dan O. , G2 Crowd

    Friday 02 May 2014

    What do you like best?Insights on who is utilizing our app and providing more information from them via social media, etc. What do you dislike?They don't provide enough reporting. They are sitting on a treasure trove of data that I can't tap into.

    More about Intercom
    View all the Intercom Critic Reviews
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    InsideView

    CRM
    100
    Tim P. , G2 Crowd

    Wednesday 19 December 2012

    What do you like best?Super-easy to use, requires no maintenance. gives you a nice overview of the company. Especially like the up-to-date "buzz" section where social media posts are summarized and refreshed frequently What do you dislike?the social media element, while useful, can get overwhelming when looking at a large company - doesn't seem to be much in the way of filtering to remove all the "fluff"

    More about InsideView
    View all the InsideView Critic Reviews

    Demo Video

    screenshot for Intercom

    Intercom Demo Video

    CRM
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    InsideView Demo Video

    CRM

    Typical Customer

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    Intercom

    CRM
    • Business
    • Personal Use
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    InsideView

    CRM
    • Business
    • Personal Use

    Supported Devices

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    Intercom

    CRM
    screenshot for InsideView

    InsideView

    CRM

    Supported Languages

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    Intercom

    CRM
    • English
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    InsideView

    CRM
    • English

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