Software Comparison
Intercom vs Commence CRM

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Listed in : CRM

Intercom is a customer service, email marketing, and customer communication application that uses behavioral targeting and user information to create ... Learn More


Listed in : CRM

An affordable and strong On-Line CRM Software solution for companies of 5 to 100 users that comprise Contact Management, Activity Management, Sales Ma... Learn More

Pricing Starting From

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Intercom

CRM

Free Plan

screenshot for Commence CRM

Commence CRM

CRM

$ 19
For 12 Months / 1 user(s)

Available Features

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Intercom

CRM

Send rich in-app messages

Send rich emails

Target users with live data

Trigger auto messages by time or behavior

Set message goals

Deliver in-app messages to web or mobile

Custom sender addresses

Send personal in-app messages

Send personal emails

Manage conversations in a team inbox

Receive in-app messages from users

Receive inbound emails from users

Create custom email templates

A/B test email and in-app messages

Set delivery windows for automated emails

Schedule messages to be sent

Verify sender domain via DKIM

Manage team member permissions

Integrate with Salesforce

Send unbranded messages

Get premium support

Have conversations in real-time

Collect feedback with lightweight replies

Integrate with Zendesk

See how busy you are with Inbox Insights

Integrate with GitHub

screenshot for Commence CRM

Commence CRM

CRM

Accounts & Contacts

Task, Reminders, Alerts

Customizable Dashboard

Lead Scoring and Assignment

Sales Opportunity Management

Forecast & Reporting

Sales Analytics

E-mail integration

Mobile

Marketing Automation

Drip Marketing

Mass- E-Mail

Letter Templates

Marketing Analytics

Document Library

Web to Lead Capture

Customer Service

Automated Ticketing System

Knowledgebase

FAQ

Reporting

Support Analytics

Support Dashboard

New Customer Portal

Free Trial Availability

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Intercom

CRM
screenshot for Commence CRM

Commence CRM

CRM

Most Favorable User Review

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Intercom

CRM
User review from
10
Joris Brabants
Nov 30, 2015

First, I thought that Intercom was a way to communicate with your users. Now I'm an Intercom fanatic that believes that Intercom can help SaaS businesses in every stage of the buying cycle. From converting website visitors to retaining users, it can all be achieved with one amazing platform: Intercom!

Pros :

  • The easy way that on-boarding flow can be set up based on every single interaction that a user had or didn't have with your app.

Cons :

  • Not really a con, but I think that Intercom can improve even further by providing more reporting functionalities that a SaaS business has to on.
  • All data reported in their platform, so this can surely be used to build such a reporting engine. That would make Intercom a CRM designed for SaaS businesses.

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Commence CRM

CRM

No favorable user review available yet for Commence CRM.

Most Favorable Critic Review

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Intercom

CRM
100
Dan O. , G2 Crowd

Friday 02 May 2014

What do you like best?Insights on who is utilizing our app and providing more information from them via social media, etc. What do you dislike?They don't provide enough reporting. They are sitting on a treasure trove of data that I can't tap into.

More about Intercom
View all the Intercom Critic Reviews
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Commence CRM

CRM
75
Robert Milo , SmallBizCRM

Tuesday 23 September 2014

The product is cosmetically appealing with a clean user interface. The initial screen or dashboard enables the end user to conduct a myriad of functions such as adding a new opportunity, a new lead, a service ticket or support call, a new project, or schedule a follow-up activity with a single click. Navigation is quick and efficient making the product extremely easy to use. The dashboard is also easily customizable by person or job function without programmer intervention. This allows each user to quickly design the dashboard to the way they work.

More about Commence CRM
View all the Commence CRM Critic Reviews

Demo Video

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Intercom Demo Video

CRM
screenshot for Commence CRM

Commence CRM Demo Video

CRM

Typical Customer

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Intercom

CRM
  • Business
  • Personal Use
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Commence CRM

CRM
  • Business

Supported Devices

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Intercom

CRM
screenshot for Commence CRM

Commence CRM

CRM

Supported Languages

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Intercom

CRM
  • English
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Commence CRM

CRM
  • English
  • French

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