Software Comparison
Intercom vs Capsule CRM

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Listed in : CRM

Intercom is a customer service, email marketing, and customer communication application that uses behavioral targeting and user information to create ... Learn More


Listed in : CRM

Capsule CRM is an online CRM system that allows you to manage and keep track of people, businesses, and companies with whom you trade. With Capsule, y... Learn More

Pricing Starting From

screenshot for Intercom

Intercom

CRM

Free Plan

screenshot for Capsule CRM

Capsule CRM

CRM

Free Plan

Available Features

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Intercom

CRM

Send rich in-app messages

Send rich emails

Target users with live data

Trigger auto messages by time or behavior

Set message goals

Deliver in-app messages to web or mobile

Custom sender addresses

Send personal in-app messages

Send personal emails

Manage conversations in a team inbox

Receive in-app messages from users

Receive inbound emails from users

Create custom email templates

A/B test email and in-app messages

Set delivery windows for automated emails

Schedule messages to be sent

Verify sender domain via DKIM

Manage team member permissions

Integrate with Salesforce

Send unbranded messages

Get premium support

Have conversations in real-time

Collect feedback with lightweight replies

Integrate with Zendesk

See how busy you are with Inbox Insights

Integrate with GitHub

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Capsule CRM

CRM

2GB storage per user

50,000 contacts

Unlimited opportunities

Unlimited cases

Integrates with Xero, KashFlow, FreeAgent, FreshBooks and MailChimp

Free Trial Availability

screenshot for Capsule CRM

Intercom

CRM
screenshot for Capsule CRM

Capsule CRM

CRM

Most Favorable User Review

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Intercom

CRM
User review from
10
Joris Brabants
Nov 30, 2015

First, I thought that Intercom was a way to communicate with your users. Now I'm an Intercom fanatic that believes that Intercom can help SaaS businesses in every stage of the buying cycle. From converting website visitors to retaining users, it can all be achieved with one amazing platform: Intercom!

Pros :

  • The easy way that on-boarding flow can be set up based on every single interaction that a user had or didn't have with your app.

Cons :

  • Not really a con, but I think that Intercom can improve even further by providing more reporting functionalities that a SaaS business has to on.
  • All data reported in their platform, so this can surely be used to build such a reporting engine. That would make Intercom a CRM designed for SaaS businesses.

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Capsule CRM

CRM

No favorable user review available yet for Capsule CRM.

Most Favorable Critic Review

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Intercom

CRM
100
Dan O. , G2 Crowd

Friday 02 May 2014

What do you like best?Insights on who is utilizing our app and providing more information from them via social media, etc. What do you dislike?They don't provide enough reporting. They are sitting on a treasure trove of data that I can't tap into.

More about Intercom
View all the Intercom Critic Reviews
screenshot for Capsule CRM

Capsule CRM

CRM
75
Jonathan Blum , Entrepreneur

Tuesday 07 December 2010

For a company just starting with online collaboration, or looking for an easy upgrade, Capsule could be at the top of a list to consider. It offers the sales-oriented focus that small teams need. But if you’re already running another software management system, is it worth switching to Capsule? That’s a tough call. As promising as Capsule is for small groups, it still requires a big effort to manage properly.This capsule is worth trying, but it still might hurt to swallow.

More about Capsule CRM
View all the Capsule CRM Critic Reviews

Most Unfavorable Critic Review

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Intercom

CRM

No critic review available yet for Intercom .

screenshot for Capsule CRM

Capsule CRM

CRM
50
Andy Pearson , Business Beginings

Saturday 29 June 2013

Capsule CRM is a very capable CRM for a range of orthodox business requirements. If you are doing anything unusual you could easily find its limits but for many it could be a tool to support significant business growth.

More about Capsule CRM
View all the Capsule CRM Critic Reviews

Demo Video

screenshot for Intercom

Intercom Demo Video

CRM
screenshot for Capsule CRM

Capsule CRM Demo Video

CRM

Typical Customer

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Intercom

CRM
  • Business
  • Personal Use
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Capsule CRM

CRM
  • Business
  • Personal Use

Supported Devices

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Intercom

CRM
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Capsule CRM

CRM

Supported Languages

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Intercom

CRM
  • English
screenshot for Capsule CRM

Capsule CRM

CRM
  • English

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